4 BSOD in a week please help

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  1. Posts : 4
    Windows 7 32 bit Home Premium
       #1

    4 BSOD in a week please help


    I started getting the blue screen about a week ago and it has happened twice now in as many days.
    I attach the dump files as a zip file.
    Thanks!
    Veronica
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    VSellar said:
    I started getting the blue screen about a week ago and it has happened twice now in as many days.
    I attach the dump files as a zip file.
    Thanks!
    Veronica
    Hi Vsellar and welcome

    these were all caused by your Maxtor one touch driver (mxopswd.sys). I would remove it to test and re-install only if absolutely needed. If you realy need it (I can only guess why) I would get the newest copy directly from Maxtor and install it.

    Let us know if you need assistance


    Jan







    Code:
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Fri Jun 25 10:25:50.651 2010 (GMT-4)
    System Uptime: 1 days 1:00:57.789
    BugCheck D1, {93c596e6, 2, 8, 93c596e6}
    *** WARNING: Unable to verify timestamp for mxopswd.sys
    *** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
    Probably caused by : mxopswd.sys ( mxopswd+56e6 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  svchost.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Wed Jun 23 15:58:54.551 2010 (GMT-4)
    System Uptime: 2 days 0:02:15.689
    BugCheck D1, {934346e6, 2, 8, 934346e6}
    *** WARNING: Unable to verify timestamp for mxopswd.sys
    *** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
    Probably caused by : mxopswd.sys ( mxopswd+56e6 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  stacsv.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Mon Jun 21 15:48:45.363 2010 (GMT-4)
    System Uptime: 0 days 3:44:44.376
    BugCheck D1, {9661c6e6, 2, 8, 9661c6e6}
    *** WARNING: Unable to verify timestamp for mxopswd.sys
    *** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
    Probably caused by : mxopswd.sys ( mxopswd+56e6 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  svchost.exe
      My Computer


  3. Posts : 4
    Windows 7 32 bit Home Premium
    Thread Starter
       #3

    Thank you! It is my removable back-up drive and it has not been working since I upgraded to Win7. I will remove and uninstall all the software and drivers associated with it!
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    VSellar said:
    Thank you! It is my removable back-up drive and it has not been working since I upgraded to Win7. I will remove and uninstall all the software and drivers associated with it!

    Vsellar

    You may be able to get it to work in win 7 if you get the newest driver and if no win 7 driver is available you can use the vista driver by installing it in compatibility mode.

    To install an older driver in compatibility mode you need to right click the install, go to properties, then compatibility. Pick the correct operating system and try it.

    If you still get Blue screens then you can un-install it.

    Let us know

    Jan
      My Computer


  5. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #5

    Hello VSellar.

    All of your dumps are caused by the mxopswd.sys driver, which is the Maxtor OneTouch driver. This needs to be updated or removed.

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\David\AppData\Local\Temp\Temp1_Dump-1.zip\Dump\062510-23743-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x82e50000 PsLoadedModuleList = 0x82f98810
    Debug session time: Fri Jun 25 07:25:50.651 2010 (UTC - 7:00)
    System Uptime: 1 days 1:00:57.789
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................
    Loading User Symbols
    Loading unloaded module list
    ............................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {93c596e6, 2, 8, 93c596e6}
    
    Unable to load image \SystemRoot\system32\DRIVERS\mxopswd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mxopswd.sys
    *** ERROR: Module load completed but symbols could not be loaded for mxopswd.sys
    Probably caused by : mxopswd.sys ( mxopswd+56e6 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 93c596e6, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000008, value 0 = read operation, 1 = write operation
    Arg4: 93c596e6, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 82fb8718
    Unable to read MiSystemVaType memory at 82f98160
     93c596e6 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    mxopswd+56e6
    93c596e6 8bff            mov     edi,edi
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  svchost.exe
    
    TRAP_FRAME:  8078ad64 -- (.trap 0xffffffff8078ad64)
    ErrCode = 00000010
    eax=828de250 ebx=a11d8d48 ecx=0000000f edx=87cbf270 esi=828de030 edi=828edfe0
    eip=93c596e6 esp=8078add8 ebp=8078adec iopl=0         nv up ei ng nz na pe cy
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010287
    mxopswd+0x56e6:
    93c596e6 8bff            mov     edi,edi
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 93c596e6 to 82e9682b
    
    FAILED_INSTRUCTION_ADDRESS: 
    mxopswd+56e6
    93c596e6 8bff            mov     edi,edi
    
    STACK_TEXT:  
    8078ad64 93c596e6 badb0d00 87cbf270 8922b6ad nt!KiTrap0E+0x2cf
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8078add4 82e8c4bc 828de030 87cbf270 86a461b8 mxopswd+0x56e6
    8078adec 893c85a4 8078ae70 00000000 8078ae08 nt!IofCallDriver+0x63
    8078adfc 893d25ec 828de030 8078ae4c 82eba04d CLASSPNP!SubmitTransferPacket+0x103
    8078ae08 82eba04d 86a46200 86a461b8 4fb89815 CLASSPNP!TransferPacketRetryTimerDpc+0xd
    8078ae4c 82eb9ff1 82f79d20 8078af78 00000001 nt!KiProcessTimerDpcTable+0x50
    8078af38 82eb9eae 82f79d20 8078af78 00000000 nt!KiProcessExpiredTimerList+0x101
    8078afac 82eb820e 00581662 c15ac9ec 00000000 nt!KiTimerExpiration+0x25c
    8078aff4 82eb79dc c15ac99c 00000000 00000000 nt!KiRetireDpcList+0xcb
    8078aff8 c15ac99c 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
    82eb79dc 00000000 0000001a 00d6850f bb830000 0xc15ac99c
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    mxopswd+56e6
    93c596e6 8bff            mov     edi,edi
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  mxopswd+56e6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: mxopswd
    
    IMAGE_NAME:  mxopswd.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  459efd59
    
    FAILURE_BUCKET_ID:  0xD1_CODE_AV_BAD_IP_mxopswd+56e6
    
    BUCKET_ID:  0xD1_CODE_AV_BAD_IP_mxopswd+56e6
    
    Followup: MachineOwner
    ---------
    ~Lordbob

    EDIT: Jan beat me to it. Same conclusion, which is good.
      My Computer


  6. Posts : 4
    Windows 7 32 bit Home Premium
    Thread Starter
       #6

    Any idea why I can't find Maxtor when I go to unistall it clicking on programs in the control panel?
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    JMH said:
    VSellar said:
    Thank you! It is my removable back-up drive and it has not been working since I upgraded to Win7. I will remove and uninstall all the software and drivers associated with it!

    Vsellar

    You may be able to get it to work in win 7 if you get the newest driver and if no win 7 driver is available you can use the vista driver by installing it in compatibility mode.

    To install an older driver in compatibility mode you need to right click the install, go to properties, then compatibility. Pick the correct operating system and try it.

    If you still get Blue screens then you can un-install it.

    Let us know

    Jan

    Someone learns quickly. Nice Job my friend.


    Ken
      My Computer


  8. Posts : 6,885
    Windows 7 Ultimate x64, Mint 9
       #8

    VSellar said:
    Any idea why I can't find Maxtor when I go to unistall it clicking on programs in the control panel?
    There should be Maxtor something listed under Programs and Features.

    Also, go to start menu, all programs, and find Maxtor folder there. Then use the uninstall shortcut.
    If it is not there, go to C:\program files\Maxtor and look there.

    ~Lordbob
      My Computer


  9. Posts : 4
    Windows 7 32 bit Home Premium
    Thread Starter
       #9

    Thanks Lordbob. Tried both to no avail. Maybe this is where the problem lies. Any ideas of how I can uninstall it without the shortcuts or it appearing in Programs and Features?
    veronica
      My Computer


  10. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #10

    VSellar said:
    Thanks Lordbob. Tried both to no avail. Maybe this is where the problem lies. Any ideas of how I can uninstall it without the shortcuts or it appearing in Programs and Features?
    veronica
    Hi Veronica again,

    I gather your current problem is not unique.

    I would suggest you visit the manufacturers website >Seagate / Maxtor > Community Forums > Knowledge base & also Trouble shooting.
    See what information / help they list re -uninstalling mxopswd-sys driver.

    Good luck.
    Let us know how you go please.

    Jan.
      My Computer


 
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