BlueScreen problem!!


  1. Posts : 2
    windows 7
       #1

    BlueScreen problem!!


    Hello guys , Damn , got a problem with my Laptop, i mean a bluescreen problem , i need help !!! please , someone can help me !! cheers guys!:)

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1040

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 86289B60
    BCP3: 8078ADB0
    BCP4: 88C42198
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\062610-21356-01.dmp
    C:\Users\Solbritt\AppData\Local\Temp\WER-46847-0.sysdata.xml

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      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Please follow the instruction, someone will help you out:
    https://www.sevenforums.com/crash-loc...d-problem.html

    ~Tuan
      My Computer


  3. Posts : 9,537
    Windows 7 Home Premium 64bit
       #3

    problem pc said:
    Hello guys , Damn , got a problem with my Laptop, i mean a bluescreen problem , i need help !!! please , someone can help me !! cheers guys!:)

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1040

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 86289B60
    BCP3: 8078ADB0
    BCP4: 88C42198
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\062610-21356-01.dmp
    C:\Users\Solbritt\AppData\Local\Temp\WER-46847-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Please complete editing profile and system specs in English and follow ttran sugestion.
      My Computer


  4. Posts : 2
    windows 7
    Thread Starter
       #4

    ok guys that is my rar file ! thanks for the help mates !:)
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    problem pc said:
    Hello guys , Damn , got a problem with my Laptop, i mean a bluescreen problem , i need help !!! please , someone can help me !! cheers guys!:)

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1040

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 86289B60
    BCP3: 8078ADB0
    BCP4: 88C42198
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\062610-21356-01.dmp
    C:\Users\Solbritt\AppData\Local\Temp\WER-46847-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    We need the actual dmp file created when your computer crashed. Use these instructions to find it and upload it to us. https://www.sevenforums.com/crash-loc...d-problem.html

    Let us know if you need help

    Ken
      My Computer


  6. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #6

    I have looked at your seven most recent dmp files. I did not bother with the one from April. The dmps indicate hardware problems. You have six dmps with a stop error of 116 and one with a stop error of 9F.

    STOP 0x0000009F: DRIVER_POWER_STATE_FAILURE

    Usual causes: Device driver


    STOP 0x00000116: VIDEO_TDR_ERROR Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card
    Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_Minidump(2).zip\062610-21356-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`8078ada4?
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x82c3f000 PsLoadedModuleList = 0x82d87810
    Debug session time: Sat Jun 26 12:58:04.611 2010 (GMT-4)
    System Uptime: 0 days 8:37:10.406
    
    ...............................................................
    ................................................................
    .......................................
    
    Loading unloaded module list
    ........
    0: kd> !Analyze
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, 86289b60, 8078adb0, 88c42198}
    
    *** WARNING: Unable to verify timestamp for netw5v32.sys
    *** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
    Probably caused by : netw5v32.sys
    
    Followup: MachineOwner
    ---------
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 00000003, A device object has been blocking an Irp for too long a time
    Arg2: 86289b60, Physical Device Object of the stack
    Arg3: 8078adb0, Functional Device Object of the stack
    Arg4: 88c42198, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  88c42198
    
    DEVICE_OBJECT: 869fc028
    
    DRIVER_OBJECT: 8667c1f0
    
    IMAGE_NAME:  netw5v32.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  49cba8fd
    
    MODULE_NAME: netw5v32
    
    FAULTING_MODULE: 9260d000 netw5v32
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  plugin-contain
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 82c7b054 to 82d1bd10
    
    STACK_TEXT:  
    8078ad64 82c7b054 0000009f 00000003 86289b60 nt!KeBugCheckEx+0x1e
    8078add0 82c7a8e8 8078ae70 00000000 88c35cc8 nt!PopCheckIrpWatchdog+0x1f5
    8078ae08 82ca904d 82d80a20 00000000 be65f931 nt!PopCheckForIdleness+0x73
    8078ae4c 82ca8ff1 82d68d20 8078af78 00000001 nt!KiProcessTimerDpcTable+0x50
    8078af38 82ca8eae 82d68d20 8078af78 00000000 nt!KiProcessExpiredTimerList+0x101
    8078afac 82ca720e 001e59fb a2984d34 00000000 nt!KiTimerExpiration+0x25c
    8078aff4 82ca69dc a2984ce4 00000000 00000000 nt!KiRetireDpcList+0xcb
    8078aff8 a2984ce4 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2c
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    82ca69dc 00000000 0000001a 00d6850f bb830000 0xa2984ce4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  0x9F_IMAGE_netw5v32.sys
    
    BUCKET_ID:  0x9F_IMAGE_netw5v32.sys
    
    Followup: MachineOwner
    ---------
    
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_Minidump(2).zip\062510-22557-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*Symbol information
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x82c43000 PsLoadedModuleList = 0x82d8b810
    Debug session time: Fri Jun 25 06:46:00.188 2010 (GMT-4)
    System Uptime: 0 days 1:45:44.983
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    .......
    1: kd> !Analyze
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {8889b510, 91a3af40, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+df40 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: 8889b510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: 91a3af40, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 00000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+df40
    91a3af40 55              push    ebp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    8d483b74 9198aadb 00000116 8889b510 91a3af40 nt!KeBugCheckEx+0x1e
    WARNING: Stack unwind information not available. Following frames may be wrong.
    8d483b98 9198b8fa 91a3af40 00000000 00000002 dxgkrnl+0x8cadb
    8d483bbc 919bb92c 00000000 00000102 8893a788 dxgkrnl+0x8d8fa
    8d483c34 919e5a32 fffffcfb 000633eb 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
    8d483c5c 919e6153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
    8d483c98 919c28f0 8d483c90 889ca008 88940618 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
    8d483d28 919e74b7 8893a788 82c7f3f1 8893a788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
    8d483d3c 919e7573 8893a788 00000000 888fda48 dxgmms1!VidSchiRun_PriorityTable+0xf
    8d483d50 82e516bb 8893a788 a5f28297 00000000 dxgmms1!VidSchiWorkerThread+0x7f
    8d483d90 82d030f9 919e74f4 8893a788 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+df40
    91a3af40 55              push    ebp
    
    SYMBOL_NAME:  nvlddmkm+df40
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ac79286
    
    FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
    
    Followup: MachineOwner
    ---------
    Let's address the 116 stop error first since it appeared six consecutive times. The dmps point to nvlddmkm.sys as the probable cause. This is an NVidia display driver.

    Go to the Dell website and make sure you have the latest driver installed for your video card. Download the latest driver, uninstall your current driver and install the new driver.

    You also have some old drivers on your system. Windows 7 does not like older drivers. Update these drivers or uninstall the software they are associated with. Pay special attention to the one in red.

    HpqRemHid.sys with description: HP Remote Control HID Device is a driver file from company Hewlett-Packard Development Company, L.P. belonging to product HP Remote Control HID Device. If you cannot update this software, I recommend that you uninstall it.
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    Here are your old drivers:

    HpqRemHid.sys Wed Jul 11 11:30:21 2007
    RTKVHDA.sys Tue Jan 15 06:18:36 2008
    SynTP.sys Thu Mar 27 21:14:58 2008
    You also have ESET Security Suite running. For the purpose of trouble shooting, I recommend that you uninstall ESET and replace it MSE. After we get you system running smoothly, you can always reinstall ESET, though I recommend you use MSE or Avast and the Windows Firewall.

    After you have taken these steps, post back and we will go from there to the next step.

    Also, please fill out your system information. Go to your User CP at the top of the page, look in the left column and click on Edit system specs. Filling in your specs will help us help you.

    You can make this easier by downloading Speccy
    .
    Last edited by CarlTR6; 26 Jun 2010 at 18:14.
      My Computer


 

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