Windows 7: BSOD on shutdown

hisuka2001 · 28 Jun 2010

Hello I get BSOD whenever I do a shutdown, it all started when windows automatically updated files. However this sets of BSOD happened after reformatting and installing windows 7 thrice already. I also noticed from the previous installation that when I update the drivers or install drivers from the CD that came with my ACER laptop it also ended up in BSOD though I don't know exactly what drivers are causing it... Any help is much appreciated I'm attaching a copy of the minidump files.

ttran · 28 Jun 2010

Hi and welcome to SF

All of the minidump files blame usbhub.sys, do you have usb hub. The bugcheck code is FE, which usually point to USB device driver.
One generic way to solve issue with usb BSODs is to go to device manager, under usb list, click properties and uninstall everything, then restart your computer

Code:

BugCheck FE, {8, 6, 6, fffffa8002b73640}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

Let us know if it helps

Tuan

JMH · 28 Jun 2010

Quote: Originally Posted by hisuka2001

Hello I get BSOD whenever I do a shutdown, it all started when windows automatically updated files. However this sets of BSOD happened after reformatting and installing windows 7 thrice already. I also noticed from the previous installation that when I update the drivers or install drivers from the CD that came with my ACER laptop it also ended up in BSOD though I don't know exactly what drivers are causing it... Any help is much appreciated I'm attaching a copy of the minidump files.

Hi Hisuka and welcome

These crashes were all caused by usbhub.sys. How many unpowered USB devices do you have? When more than 2-3 devices are connected they can cause the power to fall to low and prevent the devices from working. If you have more than that number of devices you can replace an unpowered device with on the plugs in. That should fix the problem.

If you only have one or two devices you can re-install the drivers that came with them.

Let us know if y ou need assistance

Jan

Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 17:36:05.311 2010 (GMT-4)
System Uptime: 0 days 14:34:54.513
BugCheck FE, {8, 6, 6, fffffa8002bed7a0}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 03:00:28.358 2010 (GMT-4)
System Uptime: 0 days 3:59:45.560
BugCheck FE, {8, 6, 6, fffffa800324c640}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Jun 24 21:42:23.908 2010 (GMT-4)
System Uptime: 0 days 21:08:17.110
BugCheck FE, {8, 6, 6, fffffa8002c07b20}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Jun 21 18:28:34.750 2010 (GMT-4)
System Uptime: 2 days 16:30:21.326
BugCheck FE, {8, 6, 5, fffffa80036f0160}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System

Edit: Sorry Ttran didnt see your post till too late

Jonathan_King · 28 Jun 2010

In addition to Jan's advice, what USB devices are attached? It could be a device causing the BSODs.

hisuka2001 · 28 Jun 2010

Thanks for all the replies...

@ttran I already did what you recommended but to no avail, BSOD still occurs...

@Jonathan_king - oftentimes I only plug-in a mouse and a cooler fan, sometimes a USB stick and a wireless modem

@JMH - I oftentimes plug-in a mouse and a cooler fan to my laptop however, even before using the cooler fan which leaves the mouse as the only device plug to my laptop I still get the BSOD. Though from some readings in the net I suspect that maybe the BSOD has something to do with the drivers of my laptop since I'm using an acer aspire 4745g...
Initially when I bought the laptop which came with a pre-installed windows 7 home premium but the drivers (which were on a different DVD which came with the laptop) was not yet installed, so I installed the drivers from that DVD and that initially cause the BSOD so I have the laptop reformatted and installed windows 7 home premium and again installed the drivers, BSOD again... reformatted and installed windows 7 home premium again but this time had a windows update and installed selected drivers from the DVD...
The BSOD from when it all started only happened during shutdown...

hisuka2001 · 29 Jun 2010

I visited the computer shop were I bought my laptop and let the staff take a look at the problems. They recommended to reformat and install the windows 7 again, so I consented. Afterwards I did installed the drivers particularly the ATI Radeon 5470, Realtek Audio, etc... However, I found out that one of the reasons that formerly cause BSOD in my laptop was when I installed the driver for the USB controllers particularly the Standard Enhanced PCI to USB Host Controllers to intel (R) 5 series/3400 series chipset family usb enhanced host controller - 3b34 and
intel (R) 5 series/3400 series chipset family usb enhanced host controller - 3b3c. I'm attaching the minidump file for future references...

For now I can say that my case is solved by reformatting the laptop and turning windows update off. The cause of the BSODs was the USB Controller drivers being updated and second through windows update...

Jonathan_King · 29 Jun 2010

Thanks for the update, hisuka2001. We appreciate it around here.

Glad it's all solved now, and thanks again for reporting your solution.

JMH · 29 Jun 2010

Quote: Originally Posted by hisuka2001

I visited the computer shop were I bought my laptop and let the staff take a look at the problems. They recommended to reformat and install the windows 7 again, so I consented. Afterwards I did installed the drivers particularly the ATI Radeon 5470, Realtek Audio, etc... However, I found out that one of the reasons that formerly cause BSOD in my laptop was when I installed the driver for the USB controllers particularly the Standard Enhanced PCI to USB Host Controllers to intel (R) 5 series/3400 series chipset family usb enhanced host controller - 3b34 and
intel (R) 5 series/3400 series chipset family usb enhanced host controller - 3b3c. I'm attaching the minidump file for future references...

For now I can say that my case is solved by reformatting the laptop and turning windows update off. The cause of the BSODs was the USB Controller drivers being updated and second through windows update...

hisuka

Thanks for posting in detail the steps taken to correct your problem.
Safe surfing.

Jan

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