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Windows 7: Black screen after LOG OUT

28 Jun 2010   #1

Windows 7 (32bit)
Black screen after LOG OUT

Good morning to all,

I tried to find answer to my question first and I saw a lot of similar posts- but no one the same. From the moment of installation of Win 7 Ultimate I got the problem with BSOD (in my Win it is a Black Screen Of Death). It's appear after I try to LOG OUT from system or CHANGE USER. In these cases system log out normally, but the login screen never apepars. Only black screen- mouse, keyboard, ctrl-alt-del - don't works... Only long press POWER button can help.
I already accepted this and never use log out, but now I installed the NOD32 antivirus and from this moment my laptop cannot be switched on- in the end of Windows 7 loading I always get a black screen. Probably NOD32 uses some specificity procedures of log out every time. After deinstallation of NOD32 system works as usually.

So the question is: how to win this problem with log out?

I will thanks for all ideas except of system reinstallation. If you need additional information- please ask me. The MINIDUMP I will attach a bit later- now I don't have this laptop available.

Some information:
1. Boot in Safe mode - works anytime, no black screen
2. Laptop Asus F8Vr
3. Windows 7 Ultimate 32 bit
4. RAM 3GB
5. HDD 320GB
6. Video 256 MB ATI Radeon HD3470

Thanks in advance,

My System SpecsSystem Spec

30 Jun 2010   #2

Windows 7 (32bit)

Good morning,

Unfortunately I didn't find any *.dmp files. Probably this service not started on my laptop. I will get this information later.
But anyway- can anybody help in my problem? I need to start from anything...

Thanks in advance,
My System SpecsSystem Spec
30 Jun 2010   #3

Windows 7 (32bit)

Good morning,

So nobody cann't help?
Yesterday I checked creating of minidump for my laptop- working normally. But minidump wasn't created during the Black screen appear- probably Windows didn't see any problem?

Thanks for your attention,
My System SpecsSystem Spec

01 Jul 2010   #4

Microsoft Window 7 Professional 32 bit

Do you use CCleaner or anything? Is this really BSOD?
If not, I would recommend to use Repair Install

My System SpecsSystem Spec
01 Jul 2010   #5

Windows 7 (32bit)


Thanks for your answer!
Yes, I use the similar soft for registry checking and cleaning (Unfortunately I don't remember the name ). But I got this problem from very beginning- immediately after Windows installation. I don't sure is it BSOD or no, but it really stuck the system- only POWER button can help.
I don't have the access to the installation disk, because now I am abroad- and cann't repair according to your link. So I trying to find the reason of this BSOD (?) first. And solution for repairing if possible.

Anyway, thanks for your attention!
My System SpecsSystem Spec
01 Jul 2010   #6

Microsoft Window 7 Professional 32 bit

Based on your description, I think your computer freeze, not BSODs.
You don't have installation DVD disk of WIndow 7, is that what you meant?

You said you uninstall the NOD32 antivirus software, I think it's not a bad idea. Third party antivirus softwares are known for causing BSODs too.
Plesae run this system file check:
SFC /SCANNOW Command - System File Checker

Then, Disk check:
Disk Check

Best regard
( you from cambodia....Hi bro, I'm from Vietnam)
My System SpecsSystem Spec
01 Jul 2010   #7

Windows 7 (32bit)

Yes, now I temporary live in Cambodia. It's really not far from Vietnam. Neighbors...
Today evening I'll check Win 7 according to your suggestions and inform you about results this week.

Thanks, Tuan

02.07.2010: I checked the C: disk- no results. SFC/ Scannow I didn't try, because both the Windows installation disk and Windows activation code I leave in Belarus. Here I have only laptop with installed Windows. So I'm worry that after SFC I'll need to Activate Windows again.
As I understood I don't have easy options for repairing without Windows Installation disk. So I will try to update video driver and if the problem still ocurr again- I'll keep my laptop as is. And will return to repairing after come back to Belarus. Correct?

Thanks for your care,
My System SpecsSystem Spec
05 Jul 2010   #8

Windows 7 (32bit)

Hi, all!

I updated the video driver and ATI Catalyst Control Center and this completely solve my problem. No problems anymore!

Thanks for your attention and espacially to Tuan for advices,

P.S. My video card- ATI Radeon HD 3470.
My System SpecsSystem Spec
05 Jul 2010   #9

Microsoft Window 7 Professional 32 bit

thanks for reporting back bro
I'm happy to hear that, sometime the solution is something we never thought of, and it sounds possible too,....
I think your solution is very benefit, I will keep it in my
Please tell us if you need any help in the future


My System SpecsSystem Spec
14 Sep 2014   #10

Windows 7 Ultimate 64 Bits
Solved my problem

I had the same problem and I solved it deactivating my Antivirus (Avast). Installed another one and had no problem!
My System SpecsSystem Spec

 Black screen after LOG OUT

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