Windows 7: BSOD on sleep. Latest dump attached.

gcaster · 29 Jun 2010

Hi,

I have an Acer Ferrari One netbook running Windows 7 Home Premium as factory installed.
Recently it's started crashing on sleep and BSODs before the computer manages to go into sleep mode.

The error message is a DRIVER_POWER_STATE_FAILURE with error code 9F. The driver listed as causing the problem is 'ntoskrnl.exe' and I've no idea how to solve this!

I've updated all my drivers to the latest versions using Device Manager but other than that I can't find any more solutions online.

If anyone can help that'd be great. I've attached my latest minidump if this helps.
Thanks in advance.
Greg

CarlTR6 · 29 Jun 2010

Interesting, when I ran the Windows Debugger, it pointed to athrx.sys as the cause. This may or may not be the cause.

The usual cause of a 9F stop error is a device driver. Here is your dmp file:

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_062910-18766-01.zip\062910-18766-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c500?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c4a000 PsLoadedModuleList = 0xfffff800`02e87e50
Debug session time: Tue Jun 29 12:08:27.477 2010 (GMT-4)
System Uptime: 0 days 1:01:39.927
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8001f8ca20, fffff80000b9c518, fffffa80023c24d0}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8001f8ca20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa80023c24d0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80023c24d0

DEVICE_OBJECT: fffffa80029ba050

DRIVER_OBJECT: fffffa80029b8e70

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aca1ff5

MODULE_NAME: athrx

FAULTING_MODULE: fffff88003e5e000 athrx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d291b3 to fffff80002cba600

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`02d291b3 : 00000000`0000009f 00000000`00000003 fffffa80`01f8ca20 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02cc66a6 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
fffff800`00b9c570 fffff800`02cc5a26 : fffffa80`02c29c68 fffffa80`02c29c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02cc657e : 00000008`9d5417e2 fffff800`00b9cc58 00000000`00039e75 fffff800`02e38128 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02cc5d97 : 0000000c`55d371c4 0000000c`00039e75 0000000c`55d3719a 00000000`00000075 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02cc2dfa : fffff800`02e34e80 fffff800`02e42c40 00000000`00000000 fffff880`01447c50 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_athrx.sys

BUCKET_ID:  X64_0x9F_IMAGE_athrx.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8001f8ca20, Physical Device Object of the stack
Arg3: fffff80000b9c518, Functional Device Object of the stack
Arg4: fffffa80023c24d0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80023c24d0

DEVICE_OBJECT: fffffa80029ba050

DRIVER_OBJECT: fffffa80029b8e70

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4aca1ff5

MODULE_NAME: athrx

FAULTING_MODULE: fffff88003e5e000 athrx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d291b3 to fffff80002cba600

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`02d291b3 : 00000000`0000009f 00000000`00000003 fffffa80`01f8ca20 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`02cc66a6 : fffff800`00b9c618 fffff800`00b9c618 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
fffff800`00b9c570 fffff800`02cc5a26 : fffffa80`02c29c68 fffffa80`02c29c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5e0 fffff800`02cc657e : 00000008`9d5417e2 fffff800`00b9cc58 00000000`00039e75 fffff800`02e38128 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`02cc5d97 : 0000000c`55d371c4 0000000c`00039e75 0000000c`55d3719a 00000000`00000075 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`02cc2dfa : fffff800`02e34e80 fffff800`02e42c40 00000000`00000000 fffff880`01447c50 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_athrx.sys

BUCKET_ID:  X64_0x9F_IMAGE_athrx.sys

Followup: MachineOwner
---------

I found the following older drivers on your system. These need to be updated as Win 7 does not like older drivers.

Quote:

amdxata.sys Tue May 19 13:56:59 2009 (4A12F2EB)
AtiPcie.sys Tue May 05 11:00:22 2009 (4A005486)
DKbFltr.sys Wed Mar 25 23:15:42 2009 (49CAF35E)
SynTP.sys Thu Jun 18 22:33:58 2009 (4A3AF916)

Let's begin by updating these drivers. I recommend thast you start by going to the Acer site and see if there are updates for these drivers on the Acer site. Do you need help with this?

gcaster · 29 Jun 2010

Thanks for your help.
I've had a play round with the drivers for the wireless card and have sorted the problem.
It turns out a program called Connectify had been causing the issue. It had, unknown to me, updated itself just before the problems had started and had obviously been stopping the wireless card from going into sleep.
I have no idea why I wasn't pointed athrx.sys initially, would have saved so much stressing!
Thanks again!

CarlTR6 · 29 Jun 2010

I also notice that you are running AVG antivirus. AVG isknow to cause crashes on some Windows 7 sytems. For the purposes of troubleshooting, uninstall AVG using this tool - Info > Tool (32bit) - Tool (64 bit) Replace it with MSE.

CarlTR6 · 29 Jun 2010

Great, I'm glad to know the problem is sorted. What program are you using to open the dmp files? We use Windows Debugger

gcaster · 29 Jun 2010

Cheers.
I was using BlueScreenViewer but I'll go with the windows one in future!

gcaster · 29 Jun 2010

Oh and I'm using Avira not AVG. Would you still recommend MSE?

Jonathan_King · 29 Jun 2010

Yes, Avira causes BSODs too. It's a common mistake to confuse Avira with AVG.

Use this removal tool for Avira: http://www.avira.com/en/documents/ut...ninstXPeng.zip

CarlTR6 · 29 Jun 2010

Thank you Jonathan. I was in too much of a hurry!

CarlTR6 · 29 Jun 2010

Quote: Originally Posted by gcaster

Cheers.
I was using BlueScreenViewer but I'll go with the windows one in future!

BlueScreenViewer is good and it is being developed; but we find WinDbg is more accurate.

Windows 7: BSOD on sleep. Latest dump attached.

BSOD on sleep. Latest dump attached. problems?