Windows 7: Another Problem Event Name: Blue Screen

modelerr · 29 Jun 2010

I have encountered a Blue Screen event problem similar to other posts - my new 64-bit computer (HPE-257c-b) shuts down (i.e., Windows Unexpected Shutdown) after having been in dormant mode for a couple hrs. Specifics are:

Problem Event Name: Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Local ID 1033

BC Code: 9f
BCP1 0000000000000003

OS Version: G_1_7600
Service pack 0-0
Product 768-1

Other posted solutions recommend installing new drivers; given my specifics, is this fix appropriate for my situation also [& which driver(s)]? I have attempted (& attached) a Bugcheck analysis but am not sure how to interpret results, though it seems likely that a driver is at fault. Thanks for your help.

-modelerr

zigzag3143 · 29 Jun 2010

Quote: Originally Posted by modelerr

I have encountered a Blue Screen event problem similar to other posts - my new 64-bit computer (HPE-257c-b) shuts down (i.e., Windows Unexpected Shutdown) after having been in dormant mode for a couple hrs. Specifics are:

Problem Event Name: Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Local ID 1033

BC Code: 9f
BCP1 0000000000000003

OS Version: G_1_7600
Service pack 0-0
Product 768-1

Other posted solutions recommend installing new drivers; given my specifics, is this fix appropriate for my situation also [& which driver(s)]? I have attempted (& attached) a Bugcheck analysis but am not sure how to interpret results, though it seems likely that a driver is at fault. Thanks for your help.

-modelerr

We need the actual DMP file created when your computer crashed. Please use these instructions to find and upload it to us. http://www.sevenforums.com/crash-loc...d-problem.html

The Doc file you upload was empty

Thanks in advance

Ken

modelerr · 29 Jun 2010

Thanks-i have attached the requested (zipped) mini dump folder.

Jonathan_King · 29 Jun 2010

The first thing that jumped out at me when I opened the log files was your anti-viruses AVG, Semantic, and Zone Alarm.

Ironically, all 3 AVs are well known for causing BSODs. Also, running multiple AVs on the same machine is regarded as a bad idea, as conflicts and other issues can occur, such as BSODs.

Remove AVG completely: http://download.avg.com/filedir/util...removerx64.exe

Remove ZA: http://download.zonealarm.com/bin/fr...cpes_clean.exe

Remove Norton 2009 with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace them with Microsoft Security Essentials: http://www.microsoft.com/security_essentials

If the BSODs go away, you can later install Norton 2010 if you prefer. Personally, I use MSE because it is free, but to each his own.

Norton is blamed outright by one dmp, and another has evidence ZoneAlarm caused it. Personally, I suspect the issue is caused by at least 1 AV, and possibly the combination of them all.

Code:


BugCheck 9F, {3, fffffa800b209060, fffff80000b9c518, fffffa800d74db80}
Probably caused by : usbccgp.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa80077bda20, fffff8000418d748, fffffa800c1f86d0}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 3B, {c0000005, fffff80002dd0870, fffff8800c874040, 0}
Probably caused by : ISWKL.sys ( ISWKL+3dd5 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 7F, {8, 80050031, 6f8, fffff80002a4ce60}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 7F, {8, 80050031, 6f8, fffff80002ad1c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa80077bca20, fffff80000b9c518, fffffa800d1486d0}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 7F, {8, 80050031, 6f8, fffff80002a8be60}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa800b5e8a00, fffff80004187518, fffffa800f3fe510}
Probably caused by : usbccgp.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa800b733060, fffff80000b9c518, fffffa8018462010}
Probably caused by : usbccgp.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 50, {fffff8a1084e6ff2, 0, fffff80002a85560, 5}
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck 9F, {3, fffffa80077cc060, fffff80004192518, fffffa800ab482b0}
Probably caused by : pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

modelerr · 29 Jun 2010

Jonathan,

Thanks very much for your reply. The Norton AV you detected came with my OEM purchase (free trial), but
I have not activated it and have never used. Can it still be contributing to the BSOD problem? In any event I will remove it as you suggest.The AVG is my preferred free AV and I am loath to remove (had poor results with MSE) unless I'm sure it is a cause; same for ZA. What about driver problems? I think other MS posted solutions mentioned these. Have these been ruled out in my case? Also, does MS have any tech reports on BSOD's? Would appreciate links if you have.

CarlTR6 · 29 Jun 2010

Yes, it can; because it is installed, the drivers are installed, there are registry entries, etc.

ZA is a known cause of BSOD's in Win 7. It simply does not work with most Win 7 installations. I am sure ZA will get it right eventually; but they don't have it right now.

For the purpose of troubleshooting, uninstall AVG; it has definitely caused problems on some systems. It never caused a problem for me; but I run Avast now. The reason for using MSE is that it is an MS program; thus it is very unlikely to cause a conflict. You can try AVG again after we get your system stable.

Jonathan_King · 29 Jun 2010

Norton is blamed for one crash, which means it is definitely running.

Code:

BugCheck 50, {fffff8a1084e6ff2, 0, fffff80002a85560, 5}
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )

I see a netio.sys error, which is often caused by ZA.

Code:

BugCheck 7F, {8, 80050031, 6f8, fffff80002ad1c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )

If you want to partially take advice, go for it. Uninstall what you are willing to, but if it doesn't solve the problem, uninstall the other programs.

I can't go on and give other advice though until those 3 programs are uninstalled.

What are you referring to by tech reports by MS?

As for driver problems, all I see right now is AV.

zigzag3143 · 29 Jun 2010

Quote: Originally Posted by modelerr

Jonathan,

Thanks very much for your reply. The Norton AV you detected came with my OEM purchase (free trial), but
I have not activated it and have never used. Can it still be contributing to the BSOD problem? In any event I will remove it as you suggest.The AVG is my preferred free AV and I am loath to remove (had poor results with MSE) unless I'm sure it is a cause; same for ZA. What about driver problems? I think other MS posted solutions mentioned these. Have these been ruled out in my case? Also, does MS have any tech reports on BSOD's? Would appreciate links if you have.

I dont often get involed in a thread that others are handling but in this case I feel I must.

CArl, and Jonathan are correct. The various ways that AV apps hook into the OS and their interaction makes and coherent analysis almost impossible

If your prefered AV is AVG use it. It is not the worst offender in the AV BSOd problem but you have to remove Symantec, and ZAP.

These Are ALL driver problems. Netio.sys and Zone alarm, etc.

As to tech reports on BSOD's there are thousands. Do you have a specific one that you are interested in? They are fairly technical and require at least some knowledge of the way the OS handles memory.

Let us know the results as we are not able to move forward until you do

Ken

JMH · 29 Jun 2010

Hi modelerr,

I support the advice that you have received thus far from zigzag3143, Jonathan King & CarlTR6 .

If you want to solve your BSOD problem you would be well advised to follow what has been suggested.

Jan.

modelerr · 29 Jun 2010

Jan, Ken, Jonathan & Carl,

Thanks for your collective thoughts. I have uninstalled both Norton & ZA and
am monitoring results. I will post tomorrow whether BSOD reemerges (it has greeted
me every AM for past few days.)

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