Another Problem Event Name: Blue Screen

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  1. modelerr
    Posts : 5
    Windows 7
       New #1

    Another Problem Event Name: Blue Screen


    I have encountered a Blue Screen event problem similar to other posts - my new 64-bit computer (HPE-257c-b) shuts down (i.e., Windows Unexpected Shutdown) after having been in dormant mode for a couple hrs. Specifics are:

    Problem Event Name: Blue Screen
    OS Version: 6.1.7600.2.0.0.768.3
    Local ID 1033

    BC Code: 9f
    BCP1 0000000000000003

    OS Version: G_1_7600
    Service pack 0-0
    Product 768-1

    Other posted solutions recommend installing new drivers; given my specifics, is this fix appropriate for my situation also [& which driver(s)]? I have attempted (& attached) a Bugcheck analysis but am not sure how to interpret results, though it seems likely that a driver is at fault. Thanks for your help.

    -modelerr
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    modelerr said:
    I have encountered a Blue Screen event problem similar to other posts - my new 64-bit computer (HPE-257c-b) shuts down (i.e., Windows Unexpected Shutdown) after having been in dormant mode for a couple hrs. Specifics are:

    Problem Event Name: Blue Screen
    OS Version: 6.1.7600.2.0.0.768.3
    Local ID 1033

    BC Code: 9f
    BCP1 0000000000000003

    OS Version: G_1_7600
    Service pack 0-0
    Product 768-1

    Other posted solutions recommend installing new drivers; given my specifics, is this fix appropriate for my situation also [& which driver(s)]? I have attempted (& attached) a Bugcheck analysis but am not sure how to interpret results, though it seems likely that a driver is at fault. Thanks for your help.

    -modelerr
    We need the actual DMP file created when your computer crashed. Please use these instructions to find and upload it to us. https://www.sevenforums.com/crash-loc...d-problem.html

    The Doc file you upload was empty

    Thanks in advance


    Ken
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  4. modelerr
    Posts : 5
    Windows 7
    Thread Starter
       New #3

    Re: Another Event name Blue Screen Problem


    Thanks-i have attached the requested (zipped) mini dump folder.
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  6. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #4

    The first thing that jumped out at me when I opened the log files was your anti-viruses AVG, Semantic, and Zone Alarm.

    Ironically, all 3 AVs are well known for causing BSODs. Also, running multiple AVs on the same machine is regarded as a bad idea, as conflicts and other issues can occur, such as BSODs.

    Remove AVG completely: http://download.avg.com/filedir/util...removerx64.exe

    Remove ZA: http://download.zonealarm.com/bin/fr...cpes_clean.exe

    Remove Norton 2009 with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    Replace them with Microsoft Security Essentials: http://www.microsoft.com/security_essentials

    If the BSODs go away, you can later install Norton 2010 if you prefer. Personally, I use MSE because it is free, but to each his own.

    Norton is blamed outright by one dmp, and another has evidence ZoneAlarm caused it. Personally, I suspect the issue is caused by at least 1 AV, and possibly the combination of them all.

    Code:
    
BugCheck 9F, {3, fffffa800b209060, fffff80000b9c518, fffffa800d74db80}
Probably caused by : usbccgp.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 9F, {3, fffffa80077bda20, fffff8000418d748, fffffa800c1f86d0}
Probably caused by : pci.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 3B, {c0000005, fffff80002dd0870, fffff8800c874040, 0}
Probably caused by : ISWKL.sys ( ISWKL+3dd5 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 7F, {8, 80050031, 6f8, fffff80002a4ce60}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 7F, {8, 80050031, 6f8, fffff80002ad1c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 9F, {3, fffffa80077bca20, fffff80000b9c518, fffffa800d1486d0}
Probably caused by : pci.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 7F, {8, 80050031, 6f8, fffff80002a8be60}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 9F, {3, fffffa800b5e8a00, fffff80004187518, fffffa800f3fe510}
Probably caused by : usbccgp.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 9F, {3, fffffa800b733060, fffff80000b9c518, fffffa8018462010}
Probably caused by : usbccgp.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 50, {fffff8a1084e6ff2, 0, fffff80002a85560, 5}
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
BugCheck 9F, {3, fffffa80077cc060, fffff80004192518, fffffa800ab482b0}
Probably caused by : pci.sys
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
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  7. modelerr
    Posts : 5
    Windows 7
    Thread Starter
       New #5

    Jonathan,

    Thanks very much for your reply. The Norton AV you detected came with my OEM purchase (free trial), but
    I have not activated it and have never used. Can it still be contributing to the BSOD problem? In any event I will remove it as you suggest.The AVG is my preferred free AV and I am loath to remove (had poor results with MSE) unless I'm sure it is a cause; same for ZA. What about driver problems? I think other MS posted solutions mentioned these. Have these been ruled out in my case? Also, does MS have any tech reports on BSOD's? Would appreciate links if you have.
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  8. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #6

    Yes, it can; because it is installed, the drivers are installed, there are registry entries, etc.

    ZA is a known cause of BSOD's in Win 7. It simply does not work with most Win 7 installations. I am sure ZA will get it right eventually; but they don't have it right now.

    For the purpose of troubleshooting, uninstall AVG; it has definitely caused problems on some systems. It never caused a problem for me; but I run Avast now. The reason for using MSE is that it is an MS program; thus it is very unlikely to cause a conflict. You can try AVG again after we get your system stable.
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  10. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #7

    Norton is blamed for one crash, which means it is definitely running.
    Code:
    BugCheck 50, {fffff8a1084e6ff2, 0, fffff80002a85560, 5}
Probably caused by : SRTSP64.SYS ( SRTSP64+3764a )
    I see a netio.sys error, which is often caused by ZA.
    Code:
    BugCheck 7F, {8, 80050031, 6f8, fffff80002ad1c91}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
    If you want to partially take advice, go for it. Uninstall what you are willing to, but if it doesn't solve the problem, uninstall the other programs.

    I can't go on and give other advice though until those 3 programs are uninstalled.

    What are you referring to by tech reports by MS?

    As for driver problems, all I see right now is AV.
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  11. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #8

    modelerr said:
    Jonathan,

    Thanks very much for your reply. The Norton AV you detected came with my OEM purchase (free trial), but
    I have not activated it and have never used. Can it still be contributing to the BSOD problem? In any event I will remove it as you suggest.The AVG is my preferred free AV and I am loath to remove (had poor results with MSE) unless I'm sure it is a cause; same for ZA. What about driver problems? I think other MS posted solutions mentioned these. Have these been ruled out in my case? Also, does MS have any tech reports on BSOD's? Would appreciate links if you have.
    I dont often get involed in a thread that others are handling but in this case I feel I must.

    CArl, and Jonathan are correct. The various ways that AV apps hook into the OS and their interaction makes and coherent analysis almost impossible

    If your prefered AV is AVG use it. It is not the worst offender in the AV BSOd problem but you have to remove Symantec, and ZAP.

    These Are ALL driver problems. Netio.sys and Zone alarm, etc.

    As to tech reports on BSOD's there are thousands. Do you have a specific one that you are interested in? They are fairly technical and require at least some knowledge of the way the OS handles memory.

    Let us know the results as we are not able to move forward until you do

    Ken
      My Computer
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  12. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #9

    Hi modelerr,


    I support the advice that you have received thus far from zigzag3143, Jonathan King & CarlTR6 .


    If you want to solve your BSOD problem you would be well advised to follow what has been suggested.


    Jan.
      My Computer
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  13. modelerr
    Posts : 5
    Windows 7
    Thread Starter
       New #10

    Jan, Ken, Jonathan & Carl,

    Thanks for your collective thoughts. I have uninstalled both Norton & ZA and
    am monitoring results. I will post tomorrow whether BSOD reemerges (it has greeted
    me every AM for past few days.)
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