BSOD win32k.sys Win7 64-Bit

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  1. Posts : 9
    Windows 7
       #1

    BSOD win32k.sys Win7 64-Bit


    After going through SDk7.1 and trying to read the dump files myself using winDBG etc. I'm getting a little frustrated so I think if I ask for some help I won't feel bad about being able to read those things cause I really can't atm. Although I know I'm on the right track.

    I'm getting a BSOD SYSTEM_SERVICE_EXCEPTION with a win32k.sys error maybe 3 or 4 times a week.
    Eventviewer shows an error and I have it disabled to reboot automatically when it dumps.

    It doesn't happen too often but I noticed the last time it did my fan was really loud when I turned the machine on. I'm not sure if it's a fan issue but thats the only thing I physically noticed. The fan never does that normally on boot up but once in a while (twice a month) when I power on it's loud as hell and then slows down to normal.

    Anyway, it could be something else but wanted to mention that. I've attached a mini dump (memory.dmp is 300MB). If anyone can help I would really appreciate it. I will go back to try and read these dump files in the meantime. I'm in IT, I should be doing this myself!

    I also ran SFC /SCANNOW and it came up ok.
    Did not run driver verifier although I think I ran the automated one from Microsofts website the other day. (The "fix it" exe with a GUI) It only told me to enable my NIC (which I have disabled and dont use)

    Updated my ASUS motherboard BIOS as well but that didn't seem to help. I don't do overclocking or anything but I do have a dual-boot Win7/WinXP machine with the help of this website if I remember. :)

    Thanks for hearing me out. My first post here. Sadly its for a BSOD.
    Any help I'll gladly take.



    Another note:
    I can post my pc specs or anything if its needed.
    Whenever this BSOD happens In event viewer it shows:
    Critical Error Kernel-Power Event ID 41

    + System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-06-29T12:33:48.080015100Z

    EventRecordID 31507

    Correlation

    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Hellas

    - Security

    [ UserID] S-1-5-18


    - EventData

    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff960000cab1d
    BugcheckParameter3 0xfffff88009cc01c0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    cimerians said:
    After going through SDk7.1 and trying to read the dump files myself using winDBG etc. I'm getting a little frustrated so I think if I ask for some help I won't feel bad about being able to read those things cause I really can't atm. Although I know I'm on the right track.

    I'm getting a BSOD SYSTEM_SERVICE_EXCEPTION with a win32k.sys error maybe 3 or 4 times a week.
    Eventviewer shows an error and I have it disabled to reboot automatically when it dumps.

    It doesn't happen too often but I noticed the last time it did my fan was really loud when I turned the machine on. I'm not sure if it's a fan issue but thats the only thing I physically noticed. The fan never does that normally on boot up but once in a while (twice a month) when I power on it's loud as hell and then slows down to normal.

    Anyway, it could be something else but wanted to mention that. I've attached a mini dump (memory.dmp is 300MB). If anyone can help I would really appreciate it. I will go back to try and read these dump files in the meantime. I'm in IT, I should be doing this myself!

    I also ran SFC /SCANNOW and it came up ok.
    Did not run driver verifier although I think I ran the automated one from Microsofts website the other day. (The "fix it" exe with a GUI) It only told me to enable my NIC (which I have disabled and dont use)

    Updated my ASUS motherboard BIOS as well but that didn't seem to help. I don't do overclocking or anything but I do have a dual-boot Win7/WinXP machine with the help of this website if I remember. :)

    Thanks for hearing me out. My first post here. Sadly its for a BSOD.
    Any help I'll gladly take.



    Another note:
    I can post my pc specs or anything if its needed.
    Whenever this BSOD happens In event viewer it shows:
    Critical Error Kernel-Power Event ID 41

    Cimerians Hi and welcome


    This crash was probably caused by memory corruption. In order to test your ram you will need to download a 3rd party application called memtestx86. Burn that to a cd, and run it for at least 5 passes.

    Let us know the results please and tell us if you require further assistance.

    Thanks

    Jan




    Code:
    + System 
    
      - Provider 
    
       [ Name]  Microsoft-Windows-Kernel-Power 
       [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
     
       EventID 41 
     
       Version 2 
     
       Level 1 
     
       Task 63 
     
       Opcode 0 
     
       Keywords 0x8000000000000002 
     
      - TimeCreated 
    
       [ SystemTime]  2010-06-29T12:33:48.080015100Z 
     
       EventRecordID 31507 
     
       Correlation 
     
      - Execution 
    
       [ ProcessID]  4 
       [ ThreadID]  8 
     
       Channel System 
     
       Computer Hellas 
     
      - Security 
    
       [ UserID]  S-1-5-18
    - EventData

    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff960000cab1d
    BugcheckParameter3 0xfffff88009cc01c0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0


    Code:
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Debug session time: Tue Jun 29 08:31:26.096 2010 (GMT-4)
    System Uptime: 0 days 0:05:33.062
    BugCheck 3B, {c0000005, fffff960000cab1d, fffff88009cc01c0, 0}
    Probably caused by : memory_corruption
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  sidebar.exe
      My Computer


  3. Posts : 9
    Windows 7
    Thread Starter
       #3

    I figured out how to read the dump file a bit. Probably Caused by: Memory_Corruption
    Module name: nt

    I couldnt really find much info after googling for a bit.
    I have a sinking feeling its Windows 7 or my memory sticks.
    Last edited by cimerians; 29 Jun 2010 at 23:44. Reason: Jan helped!
      My Computer


  4. Posts : 9
    Windows 7
    Thread Starter
       #4

    Jan thanks a whole bunch for the reply, like I said I appreciate it. I removed the huge text of the dump file in my post above. If anyone wants it I can post it back since we may be zeroing in on what the issue is.

    Whew...I'll do exactly as you say and post it here.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    cimerians said:
    I figured out how to read the dump file a bit. Probably Caused by: Memory_Corruption
    Module name: nt

    I couldnt really find much info after googling for a bit.
    I have a sinking feeling its Windows 7 or my memory sticks.
    cimerians

    It is either your memory or your motherboard slot. Chances are good its memory. The first parameter listed is for a memory exception and that is backed up by the bugcheck as well.

    It is a simple enough thing as my esteemed colleague Jan suggested to run memtest and you will know within a short (relatively) time if it is that.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

    Let us know if you need help with this.

    Ken
      My Computer


  6. Posts : 9
    Windows 7
    Thread Starter
       #6

    Hmmm....I ran the memtest at least 7 passes (it ran overnight). I didnt get any errors at all. Could be the slots but would the memory checker know that? I think it only tests the sticks.

    I attached the remaining mini dumps. The early onese show hardware causes and then some nt files are shown in the remainder.
      My Computer


  7. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #7

    If you already run the memtestx86 for at least 7 passes with no error-->that's good Ram stick, then as Ken mentioned, you can test that stick on other slots to find out which slots are bad.
    The earlier dump files point to code 124, hardware, you may want to read this article:
    https://www.sevenforums.com/crash-loc...-what-try.html

    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff80002ee5ba8, fffff880033e0888, fffff880033e00f0}
    
    Probably caused by : memory_corruption ( nt!MiUnlinkPageFromLockedList+6a8 )
    
    Followup: MachineOwner
    ---------
    BugCheck A, {708006e33a50, 2, 0, fffff80002f29a2f}
    
    Probably caused by : memory_corruption ( nt!MiIdentifyPfn+23f )
    
    Followup: MachineOwner
    ---------
    BugCheck 1000007E, {ffffffffc0000005, fffff80002e6af2e, fffff88006179d08, fffff88006179570}
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::AcquireDdiSync+c9 )
    
    Followup: MachineOwner
    ---------
    
    BugCheck 124, {0, fffffa8006c584f8, 0, 0}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    ---------
      My Computer


  8. Posts : 9
    Windows 7
    Thread Starter
       #8

    Thanks, I'll try removing some of the sticks. It's basically x3 2G sticks for a total of 6G. I'll remove all except one and go from there. You know the other thing on my mind is the dual boot setup. I got the machine around April 14th and the first dump is dated May 8th. I remember doing the dual boot around this time possibly May 1st. I tracked the dates down from my invoice April 7th and the document I created on how to do a dual boot and saved those instructions after I did it on the May 1st.

    I saw from the article above that a code 124 could still possibly be a windows issue. Now I'm wondering if its my dual boot. Hard to beleive that because the dumps specifically say Hardware in them.
      My Computer


  9. Posts : 9
    Windows 7
    Thread Starter
       #9

    Update:
    Just an update, thankfully it looks like it's one of the memory sticks even though the mem tests didn't show anything initially:
    Installed one memory stick (out of 3) and it bluescreened twice in a day. I removed it and then inserted a different stick and all was well. I then added a second stick and so far so good. I kept the bad one on the side and I can send it back.

    It's been about 4 days now with the two good sticks and the PC turned on 24 hours a day. No blue screens or any issues at all.

    The brands are OSZ's I'll be replacing the one stick.

    Thanks again for the reply's and all. Just wanted to close the thread in case anyone reads this stuff.
      My Computer


  10. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #10

    cimerians said:
    Update:
    Just an update, thankfully it looks like it's one of the memory sticks even though the mem tests didn't show anything initially:
    Installed one memory stick (out of 3) and it bluescreened twice in a day. I removed it and then inserted a different stick and all was well. I then added a second stick and so far so good. I kept the bad one on the side and I can send it back.

    It's been about 4 days now with the two good sticks and the PC turned on 24 hours a day. No blue screens or any issues at all.

    The brands are OSZ's I'll be replacing the one stick.

    Thanks again for the reply's and all. Just wanted to close the thread in case anyone reads this stuff.

    Great news.

    Thanks for reporting back.

    Jan.
      My Computer


 
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