Windows 7: Unexplained BSOD

gckid333 · 30 Jun 2010

I keep getting seemingly random and unexplained blue screens. This happened awhile ago, but it occurs so infrequently that I chose to ignore it. However now it's really becoming a thorn in my side and I would like this issue resolved.

I have the minidump files and it would be nice if someone could read these and tell me why my computer keeps blue screening.

Also I don't know if this will help, but when my computer blue screens it restarts again, and if I do not shut down the computer, it will get in this loop of blue screening, rebooting, and blue screening again. To stop this I boot in safe mode and fully shut down the computer.

I have no idea what's going on, and I would really appreciate any help in resolving this issue. Thanks.

zigzag3143 · 30 Jun 2010

Quote: Originally Posted by gckid333

I keep getting seemingly random and unexplained blue screens. This happened awhile ago, but it occurs so infrequently that I chose to ignore it. However now it's really becoming a thorn in my side and I would like this issue resolved.

I have the minidump files and it would be nice if someone could read these and tell me why my computer keeps blue screening.

Also I don't know if this will help, but when my computer blue screens it restarts again, and if I do not shut down the computer, it will get in this loop of blue screening, rebooting, and blue screening again. To stop this I boot in safe mode and fully shut down the computer.

I have no idea what's going on, and I would really appreciate any help in resolving this issue. Thanks.

This one was probably caused by WmiPrvSE.exe which is part of the win 7 environment. It is usually found in an enterprise environment so I wonder why home premium has installed it.

I also suspect the many old drivers y our have play a large role in this happening.

These are the ones that need to be updated.

Code:

fffff880`0115e000 fffff880`01169d00   PxHlpa64 PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
fffff880`0165b000 fffff880`01735000   timntr   timntr.sys   Fri Sep 12 10:49:48 2008 (48CA818C)
fffff880`01800000 fffff880`0183b000   snman380 snman380.sys Tue Sep 16 13:09:00 2008 (48CFE82C)
fffff880`01856000 fffff880`019da000   tdrpm140 tdrpm140.sys Fri Oct 03 12:16:36 2008 (48E64564)
fffff880`05d72000 fffff880`05d89000   tifsfilt tifsfilt.sys Fri Sep 12 10:50:44 2008 (48CA81C4)
fffff880`07471000 fffff880`07489000   adfs     adfs.SYS     Thu Jun 26 16:52:37 2008 (48640195)
fffff880`07b40000 fffff880`07b4b000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0837a000 fffff880`0838a000   NTGLM7X64 NTGLM7X64.sys Sun Dec 07 22:23:19 2008 (493C9327)
fffff880`07471000 fffff880`07489000   adfs     adfs.SYS     Thu Jun 26 16:52:37 2008 (48640195)
fffff880`0837a000 fffff880`0838a000   NTGLM7X64 NTGLM7X64.sys Sun Dec 07 22:23:19 2008 (493C9327)
fffff880`0115e000 fffff880`01169d00   PxHlpa64 PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
fffff880`07b40000 fffff880`07b4b000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01800000 fffff880`0183b000   snman380 snman380.sys Tue Sep 16 13:09:00 2008 (48CFE82C)
fffff880`01856000 fffff880`019da000   tdrpm140 tdrpm140.sys Fri Oct 03 12:16:36 2008 (48E64564)
fffff880`05d72000 fffff880`05d89000   tifsfilt tifsfilt.sys Fri Sep 12 10:50:44 2008 (48CA81C4)
fffff880`0165b000 fffff880`01735000   timntr   timntr.sys   Fri Sep 12 10:49:48 2008 (48CA818C)

In order to check and repair your system files I would run a system file check
to do that type cmd in search>right click and run as admin>sfc /scannow

Let us know the results

Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jun 29 23:50:51.220 2010 (GMT-4)
System Uptime: 0 days 0:03:41.124
BugCheck 19, {20, fffffa8003c97be0, fffffa8003c97c30, 4050026}
Probably caused by : ntkrnlmp.exe ( nt!NtFreeVirtualMemory+6bd )
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  WmiPrvSE.exe

gckid333 · 30 Jun 2010

I did the scan and here are the results:

Quote:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

As for the drivers, I googled them. One of them looks like it's for my DVD burner (EDIT: actually it's for Roxio Creator 2009), a lot is for Acronis True Image Home 2009, and one of them was for MSI DualCoreCenter. Other than the DVD burner, all of those are software. I assume I'm supposed to update the software to the latest version then, right?

gckid333 · 30 Jun 2010

Okay, so I tried updating Roxio, but it says I have the latest version. Same thing for Acronis. I did update DualCoreCenter, but I had to do that manually because the update utility wasn't showing the latest version online. Is there any other way I can update those drivers?

gckid333 · 01 Jul 2010

Is there anything else I can do to fix this?

gckid333 · 09 Jul 2010

Okay, I just got another blue screen. I'll post the minidump file here.

Now I think it's MSI DualCoreCenter that's the heart of the problem. Even since I updated it, I've been getting random errors related to it. It says "A windows process has stopped working" and when it checks for a solution, it shows that the process in question was for DualCoreCenter.

When I turn on my computer, DualCoreCenter runs at startup. Windows always displays a prompt asking me if I should allow or block it (and I hit allow). Today, when my computer blue screened, I don't think that prompt ever appeared. So DualCoreCenter had a problem or something like that. After the blue screen I booted in safe mode, and I disabled DualCoreCenter from running at startup. If I stop getting blue screens then I guess I've identified the problem.

Again, here is the minidump file for that blue screen. Can anyone please tell me if the blue screen was related to DualCoreCenter?

Windows 7: Unexplained BSOD

Unexplained BSOD problems?