Help! BSOD Unable to load image \SystemRoot\system32\ntkrnlpa.exe


  1. Posts : 4
    Win 7
       #1

    Help! BSOD Unable to load image \SystemRoot\system32\ntkrnlpa.exe


    So, my wife's Satellite laptop gets 3-4 BSOD crashes daily after installing Win7 from Vista originally loaded. She's driving me nuts with this and I need to solve the issue. Please help!

    I've uploaded one of the minidump files for review. I've also tried reading thru threads but can't figure it out.

    Thanks
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Hi and welcome to SF

    The bugcheck is 19, which usually indicate device driver issue. I just took a look at your minidump and found some out of date drivers need to be updated:

    Code:
    UVCFTR_S UVCFTR_S.SYS Tue Nov 27 17:38:34 2007 (474BF3AA) Chicony USB 2.0 Camera
    
    SynTP    SynTP.sys    Fri Dec 07 08:41:53 2007 (4758A4E1) Synaptic Touch Pad Driver
    
    Rtlh86   Rtlh86.sys   Fri Dec 28 18:21:52 2007 (4774DC50) Realtek 8101/8168/8169 Wired Network Driver
    
    96658000 96667000   rimmptsk rimmptsk.sys Sat Feb 24 12:42:21 2007 (45DFD03D)
    96667000 9667b000   rimsptsk rimsptsk.sys Tue Jan 23 14:40:19 2007 (45B5BBE3)
    9667b000 966cc000   rixdptsk rixdptsk.sys Wed Mar 21 20:02:02 2007 (46012CCA)
    --->Ricoh Memory Card Reader driver
    
    GEARAspiWDM GEARAspiWDM.sys Tue Aug 08 00:11:27 2006 (44D7743F) CD-ROM Class Filter Driver by Gear Software
    
     


    Window 7 doesn't like out of date drivers, please update those drivers,

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.102\062810-21138-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0x82e3f000 PsLoadedModuleList = 0x82f87810
    Debug session time: Tue Jun 29 07:22:01.746 2010 (UTC + 7:00)
    System Uptime: 0 days 0:47:32.884
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..............................
    Loading User Symbols
    Loading unloaded module list
    ......
    1: kd> !analyze
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, 8560d000, 8560d300, 8600000}
    
    GetPointerFromAddress: unable to read from 82fa7718
    Unable to read MiSystemVaType memory at 82f87160
    Probably caused by : ntkrpamp.exe ( nt!ExFreePoolWithTag+1b1 )
    
    Followup: MachineOwner
    ---------


      My Computer


  3. Posts : 4
    Win 7
    Thread Starter
       #3

    Thx - no symbols present


    I see an error with symbols which may not give enough info for debugging. Trying to figure that part out now
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #4

    I just updated the post, please read it
      My Computer


  5. Posts : 4
    Win 7
    Thread Starter
       #5

    Thank You! I will update these drivers tonight and see if that solves the issues...
      My Computer


 

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