Windows 7: Very sudden crash launching game

BCXtreme · 01 Jul 2010

Hey,

I was going to play Garry's Mod and I got a BSOD. This hasn't ever happened before, and of course I'm going to right away try updating my video driver, but I thought it would be prudent to have someone check out the minidump, just to make sure nothing else is wrong.

So if someone could take a look at this, I'd appreciate it, I have no clue how to read these things.

Thanks!
- Phil

ttran · 01 Jul 2010

I'm more than happy to help you. I was about to go to bed (10:40 pm here)

Quote:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory

you were right when you update your video card driver, but remember to remove all trace of old driver before updating new one. When you update your video card driver, it never hurt to update directx as well:
http://www.microsoft.com/downloads/d...displaylang=en

You have some driver need to be updated if there is new version of it:

Code:

fffff880`01354000 fffff880`0136e000   SI3132   SI3132.sys   Thu Oct 04 01:39:29 2007 (4703E1E1)
fffff880`01854000 fffff880`0185c000   SiRemFil SiRemFil.sys Thu Jun 21 02:42:10 2007 (46798312)
fffff880`013d9000 fffff880`013e2000   SiWinAcc SiWinAcc.sys Fri Jun 15 07:02:02 2007 (4671D6FA)

They are Silion Image drivers

And

Code:

Lachesis Lachesis.sys Fri Aug 17 14:48:44 2007 (46C552DC)

it is your Razer Lachesis Mouse driver

Virtual CD program such as Deamon tool or Alcohol 120% are well known for causing BSODs. I would suggest your to remove them completely if BSODs keep chasing you. Use this tool to remove sptd.sys, which is component of those virtual CD program
DuplexSecure - Downloads

Third party anti-virus software is known for causing BSOD, when I look at your dmp, I can see that you are using Kapersky, however, we will discuss about it if BSODs still happend, otherwise, you good to use Kapersky

Code:

BugCheck 3B, {c0000005, fffff960002cc4c6, fffff8800d3e0980, 0}

Probably caused by : win32k.sys ( win32k+22c4c6 )

Followup: MachineOwner
---------

you might want to run system file check as well:
SFC /SCANNOW Command - System File Checker

Good Luck friend

Tuan

BCXtreme · 01 Jul 2010

Thanks for the quick response!

Yeah, I just noticed I was using video drivers from NVIDIA Release 197, so ... yeah, time to update. I think the NVIDIA installers automatically remove the old driver before they put the new one on ... is there something else I should be doing to ensure a smooth upgrade??

I'll have to look through Windows Update, etc, for those other drivers. I don't have a consistent BSOD, this is probably the fourth one I've gotten in a year, and Daemon Tools and Kaspersky have never given me any problems like that, so hopefully no problems there.

Thanks again!

ttran · 01 Jul 2010

On screen right click-->Personalize-->Display-->Change Display setting-->Advance setting-->In adapter tab choose properties-->driver tab-->uninstall old driver-->download and install new one

Going to bed now, wish you all the best my friend, if you need any further help, you know...we have BSOD team here

Tuan

BCXtreme · 01 Jul 2010

OK, I updated the video driver and the game is now launching with no BSODs, so I'd say problem solved! (Of course the game itself seems to be broken in another way now for some other reason, so I have to go fix that.

) Thanks for your help!

Windows 7: Very sudden crash launching game

Very sudden crash launching game problems?