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#1
Windows 7 keeps crashing
I purchased a new Dell Vostro 1720 which came with Windows 7 in December of last year. Since early this year, it has been crashing repeatedly. I called Dell regarding this and they ran a hardware diagnostics (I think) and said it wasn't a hardware, but a software issue, and thus it wasn't covered in my warranty.
This is the error I keep getting:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8AA63018
BCP3: 8CF1BB9C
BCP4: 8CF1B780
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\051810-15662-01.dmp
C:\Users\Shilpa\AppData\Local\Temp\WER-30373-0.sysdata.xml
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Not too tech savvy, but would appreciate any help / suggestions.