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Windows 7: Windows 7 keeps crashing

04 Jul 2010   #1
ToughCookieGirl

Windows 7
 
 
Windows 7 keeps crashing

I purchased a new Dell Vostro 1720 which came with Windows 7 in December of last year. Since early this year, it has been crashing repeatedly. I called Dell regarding this and they ran a hardware diagnostics (I think) and said it wasn't a hardware, but a software issue, and thus it wasn't covered in my warranty.

This is the error I keep getting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8AA63018
BCP3: 8CF1BB9C
BCP4: 8CF1B780
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051810-15662-01.dmp
C:\Users\Shilpa\AppData\Local\Temp\WER-30373-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Not too tech savvy, but would appreciate any help / suggestions.


My System SpecsSystem Spec
04 Jul 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ToughCookieGirl View Post
I purchased a new Dell Vostro 1720 which came with Windows 7 in December of last year. Since early this year, it has been crashing repeatedly. I called Dell regarding this and they ran a hardware diagnostics (I think) and said it wasn't a hardware, but a software issue, and thus it wasn't covered in my warranty.

This is the error I keep getting:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8AA63018
BCP3: 8CF1BB9C
BCP4: 8CF1B780
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\051810-15662-01.dmp
C:\Users\Shilpa\AppData\Local\Temp\WER-30373-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



Not too tech savvy, but would appreciate any help / suggestions.

Toughcookiegirl Hi and welcome

We need the actual DMP file created when your computer crashed. Please use these instructions to find and upload it to us
. http://www.sevenforums.com/crash-loc...d-problem.html

From the first parameter in your post it appears to be some kind of memory exception but we cant tell until we can examine the DMP file.

Thanks in advance


Jan
My System SpecsSystem Spec
04 Jul 2010   #3
ToughCookieGirl

Windows 7
 
 

Thanks, JMH. Per the instructions, attached here is the zip file of all the MiniDump folder contents.

I am currently running the computer on safe mode.
My System SpecsSystem Spec
04 Jul 2010   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by ToughCookieGirl View Post
Thanks, JMH. Per the instructions, attached here is the zip file of all the MiniDump folder contents.

I am currently running the computer on safe mode.

TCG

Fifty DMP files would take a considerable amount of time so I am analyzing the 5 most current now. I will be back with the results soon


Jan
My System SpecsSystem Spec
04 Jul 2010   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

TCG


The five most recent crashes (and I suspect the rest as well) were caused by Pool_corruption. Pool corruption is a memory problem and you can test yours by downloading a free third party application called memtestx86. You should burn it to cd, and run it for at least 5 passes.


Any errors will become quickly apparent.


I also noticed that in several your Avast anti-virus is mentioned. I would remove it and install Microsoft Security essentials in its place.

Let us know if you need further assistance


Jan


Code:
 Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 13:22:43.967 2010 (GMT-4)
System Uptime: 0 days 0:07:39.575
BugCheck C5, {4, 2, 1, 82934943}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+2e3 )
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul  4 13:14:32.499 2010 (GMT-4)
System Uptime: 0 days 0:05:15.231
BugCheck C5, {4, 2, 0, 8293d04d}
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
*** WARNING: Unable to verify timestamp for aswRdr.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswRdr.SYS
Probably caused by : tdx.sys ( tdx!TdxCreateTransportAddress+e5 )
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  AvastSvc.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul  3 23:59:37.258 2010 (GMT-4)
System Uptime: 0 days 0:18:08.990
BugCheck C5, {4, 2, 1, 82960943}
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+2e3 )
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  iexplore.exe
My System SpecsSystem Spec
04 Jul 2010   #6
ToughCookieGirl

Windows 7
 
 

Thanks, Jan. I'll give those suggestions a try.
My System SpecsSystem Spec
04 Jul 2010   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ToughCookieGirl View Post
Thanks, Jan. I'll give those suggestions a try.

Are you using the free or paid version of Avast? Jan is of course correct. MSE doesnt seem to have as many BSOD's as the other AV's.

Avast is on the good end of the spectrum.
My System SpecsSystem Spec
04 Jul 2010   #8
ToughCookieGirl

Windows 7
 
 

Zig - Using the free version of Avast. What is MSE, BSOD and AV? I am not familiar with the abbreviations. "Avast is on the good end of the spectrum" - Does that mean I shouldn't uninstall Avast?

Jan - Can I download memtestx86 on to my computer directly rather than burn it to a CD? Do you have a link where I can download it from?
My System SpecsSystem Spec
04 Jul 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ToughCookieGirl View Post
Zig - Using the free version of Avast. What is MSE, BSOD and AV? I am not familiar with the abbreviations. "Avast is on the good end of the spectrum" - Does that mean I shouldn't uninstall Avast?

Jan - Can I download memtestx86 on to my computer directly rather than burn it to a CD? Do you have a link where I can download it from?

TCG

NSE= Microsoft SEcurity Essentials. MS's equivilant AV.
BSOD=Blue screen of death. generated when the computer crashes. A distinct shade of blue.
AV= AntiVirus application


Re: Jan

Nope you have to burn memtest to cd, because it runs outside of the operating system and needs to boot from the cd.

memtest can be downloaded from here. Memtest86+ - Advanced Memory Diagnostic Tool

Ken
My System SpecsSystem Spec
04 Jul 2010   #10
ToughCookieGirl

Windows 7
 
 

Ken - Which link do I use to download? I downloaded the zip file under Download (Pre-built & ISOs) =-2nd link - Download - Pre-Compiled Bootable ISO (.zip)

However, when I install/run it, it brings me to Roxio Creator DE 10.3. Is there something I am missing?

O and I also have spybot search and destroy - should I uninstall this as well?
My System SpecsSystem Spec
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