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Windows 7: Problem Event name : Bluescreen


04 Jul 2010   #1

Windows 7
 
 
Problem Event name : Bluescreen

I have Windows 7 for my OS, and sometimes when I start my computer, it has a blue screen then it goes on an endless loop of startup, bluescreen, a black screen with an option to start with previous setting or start windows normally and then it just restarts. To get in I have to press the power button to restart and it works fine. After I press it and login this appears:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 0000000000111AA8
BCP3: 0000000000000002
BCP4: 00000000001116A7
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070410-33353-01.dmp
C:\Users\Chen\AppData\Local\Temp\WER-65161-0.sysdata.xml

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Anything else you guys need?

My System SpecsSystem Spec
.

04 Jul 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Quote:
STOP 0x0000004E: PFN_LIST_CORRUPT

Usual causes: Device driver, ?memory
STOP 0x000000C2: BAD_POOL_CALLER


Usual causes: Device driver, ?Memory
STOP 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
Among the dmp files, there is one exception code whic is ffffffc0000005, which might suggest memory corruption. Please download third party called memtestx86, burn it to CD and let it run for at least 5,6 passes.

Also, In looking through your driver, I can see that you use both Symantic antivirus as wells as AVG. I don't recommend you to do that, I used to do that and I couldn't even recover my system (not kidding).
I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.
Use this to remove Symantec Antivirus (for testing):

ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Code:
BugCheck 4E, {99, 111aa8, 2, 1116a7}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------
BugCheck C2, {7, 1097, 7e007e, fffff8a000d21740}

GetPointerFromAddress: unable to read from fffff80002efb0e0
Probably caused by : CI.dll ( CI!MincryptFreePolicyInfo+22 )

Followup: MachineOwner
---------
BugCheck 1000007E, {ffffffffc0000005, fffff80002c0c0bf, fffff880031c4828, fffff880031c4080}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+233 )

Followup: Pool_corruption
---------
Regard,

Tuan
My System SpecsSystem Spec
04 Jul 2010   #3

Windows 7
 
 

I have done everything but the "memtest" step.

I can't seem to find what link I should DL. Do I need a CD for it?
My System SpecsSystem Spec
.


04 Jul 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

Yes, please download third party called memtestx86, burn it to CD using Iso recoder: ISO Recorder v3 , and let it run for at least 6 passes as I mentioned
Here is the instruction in detail: Memory Diagnostics

When you remove the AV, please use the tool I provide, otherwise, the issue may keep chasing you

Regard,

Tuan
My System SpecsSystem Spec
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 Problem Event name : Bluescreen




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