Windows won't start, BSOD after boot screen

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  1. Posts : 25
    Windows 7 ultimate x64
       #1

    Windows won't start, BSOD after boot screen


    atikmpaq.sys failed
    Error 0x00000116

    I had this error 2 weeks ago and tried 3 various Acronis images and the same error occoured.
    I reinstalled windows and everything was fine for 2 weeks but now I have the same problem.
    I reinstalled again but now when I install any catalyst driver (tried 4 different ones) the same error occours.

    This is not an overheating problem as windows won't even start at all.

    The problem is as I can't start my computer so I can't get at any dump files or use the BSOD tool.

    Having to run windws without graphics drivers which defeats the object of having such a powerful card.

    Spec:
    Win 7 Ultimate
    Processor: Intel Q9550
    Memory: 4GB Corsair Dominator PC2-8500
    Motherboard: Asus Maximus II Formula
    Graphics card: Radeon HD 4870 X2
    Sound card: SupremeFX II HD Audio
    PSU: Thermaltake Toughpower 850W

    I hope this isn't a fault with my card as it's very expencive and only 18 monthe old.

    Hope someone can help.
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    Can you boot into safe mode at all?
    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    When it is removed then download and install the fresh copy.
      My Computer


  3. Posts : 25
    Windows 7 ultimate x64
    Thread Starter
       #3

    Thanks for the reply ttran,

    I have tried installing the drivers on a fresh OS install, I have tried V10.1 through 10.6 with the same result
    .
    I have tried rebedding the card and running with one memory stick. same result, the OS runs fine until I try and load the drivers, it even happens if I let windows update install them,

    I am getting increasingly sure that this is a hardware issue but how come it works without the drivers if the card is faulty.

    I could try to boot in safe mode. should I install the drivers again and then boot in safe after another BSOD?
      My Computer


  4. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #4

    You can install the driver in safe mode. Let's remove all trace of old driver using the tool I provided above, then reinstall the driver in safe mode and see how it works
      My Computer


  5. Posts : 25
    Windows 7 ultimate x64
    Thread Starter
       #5

    The install I have hasn't had any video drivers installed yet.
    I'll do a acronis image and do that.
    It will require a restart, should resatart it normally or in safe mode again?
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #6

    Just restart it normally...
      My Computer


  7. Posts : 25
    Windows 7 ultimate x64
    Thread Starter
       #7

    In safe mode now, I keep getting a "failed to load detection driver" error and the install stops
    I Have tried v10.1 and v10.6

    I'LL try and just install the driver using windows udate.


    |EDIT: can't get update to run in safe mode.
    Downloading driver only, hope that works
      My Computer


  8. Posts : 25
    Windows 7 ultimate x64
    Thread Starter
       #8

    No joy, still failing to load detection drivers. Grrr
      My Computer


  9. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #9

    In the BIOS, have you set your graphic card to be primary
      My Computer


  10. Posts : 25
    Windows 7 ultimate x64
    Thread Starter
       #10

    Looked thoroughly in bios and the only setting I could find with respect to Graphics was under Northbridge config / Initiate graphic adaptor
    It was set to PEG/PCI
      My Computer


 
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