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Windows 7: Blue screen, Error code inside


05 Jul 2010   #1

Windows 7
 
 
Blue screen, Error code inside

Well my girlfriend is having problems with her computer, Here's the error report she gave me I'd be incredibly grateful for any help given

BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA800ACA26CF
BCP3: 0000000000000000
BCP4: FFFFFFFFFFFFFFFF
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070510-17331-01.dmp
C:\Users\Melissa\AppData\Local\Temp\WER-60325-0.sysdata.xml

I have one of those dumps that it says to check but I have no clue how to go about looking at them tried opening with notepad and well.. you guys can imagine how that went over if you've tried it, I'll attach it if need be. Also doing some goggling I wasn't able to find anything specific about this error or how I could decode it myself once again thanks for your help

My System SpecsSystem Spec
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05 Jul 2010   #2
Microsoft MVP

 
 

Info on this particular error: BSOD Index

How to read the dump files: WinDbg Analysis Report

Stuff we need (we need all of the minidumps): http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
05 Jul 2010   #3

Windows 7
 
 

Okay, Sorry about that. This is the only one in the C:\Windows\Minidump according to her. Thanks for your fast reply
My System SpecsSystem Spec
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06 Jul 2010   #4
Microsoft MVP

 
 

Please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jul  5 17:48:12.815 2010 (UTC - 4:00)
System Uptime: 0 days 6:45:20.595
BugCheck 1E, {ffffffffc0000005, fffffa800aca26cf, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KiDispatchException+1b9 )
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  wmplayer.exe
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My System SpecsSystem Spec
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 Blue screen, Error code inside




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