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Windows 7: Constant BSOD's on wife's computer


05 Jul 2010   #1

windows 7
 
 
Constant BSOD's on wife's computer

My wife and I have the exact same computer. Tried switching various parts from mine with hers with the same results. She constantly gets BSODs and I never get them. Went so far as switching the entire computer leaving just her HDD. Again hers (the one with her HDD in it) BSODs constantly. I did a chkdsk and it came up clean. The last error was:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C6740F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Dmp files attached.

Please help, I'm running out of things to try.

My System SpecsSystem Spec
.

05 Jul 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Two dumps both show the same. Uninstall Zone Alarm
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP (Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_bsoddmp[1].zip\070510-17893-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02e98e50
Debug session time: Mon Jul  5 22:50:51.480 2010 (GMT-4)
System Uptime: 0 days 12:52:40.275
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 7F, {8, 80050031, 6f8, fffff80002cd2591}
Probably caused by : NETIO.SYS ( NETIO!CompareSecurityContexts+6a )
Followup: MachineOwner
---------
0: kd> lmtsmn
start             end                 module name
fffff880`00f1f000 fffff880`00f76000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c59000 fffff880`02ce3000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03e4a000 fffff880`03e60000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`03f0c000 fffff880`03f21000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`0104d000 fffff880`01058000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`04fc2000 fffff880`04fe4000   AnyDVD   AnyDVD.sys   Wed Jun 09 16:41:12 2010 (4C0FFC68)
fffff880`03e1d000 fffff880`03e25000   ASACPI   ASACPI.sys   Wed Jul 15 23:31:29 2009 (4A5E9F11)
fffff880`03a6d000 fffff880`03a76000   aswFsBlk aswFsBlk.SYS Thu May 06 16:33:48 2010 (4BE327AC)
fffff880`03a52000 fffff880`03a6d000   aswMonFlt aswMonFlt.sys Thu May 06 16:34:13 2010 (4BE327C5)
fffff880`02ce3000 fffff880`02ced000   aswRdr   aswRdr.SYS   Thu May 06 16:34:28 2010 (4BE327D4)
fffff880`00c2f000 fffff880`00c52000   aswSP    aswSP.SYS    Thu May 06 16:39:05 2010 (4BE328E9)
fffff880`02ced000 fffff880`02cfd000   aswTdi   aswTdi.SYS   Thu May 06 16:39:25 2010 (4BE328FD)
fffff880`073eb000 fffff880`073f6000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`0101a000 fffff880`01023000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01023000 fffff880`0104d000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`04000000 fffff880`04023000   AtiHdmi  AtiHdmi.sys  Thu May 06 05:20:39 2010 (4BE289E7)
fffff880`03f21000 fffff880`03f55000   atikmpag atikmpag.sys Tue Feb 02 22:23:59 2010 (4B68EC4F)
fffff880`017f7000 fffff880`017ff000   AtiPcie  AtiPcie.sys  Tue May 05 11:00:22 2009 (4A005486)
fffff880`04800000 fffff880`04e64000   atipmdag atipmdag.sys Tue Feb 02 23:21:24 2010 (4B68F9C4)
fffff880`011b6000 fffff880`011c2000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`016cd000 fffff880`016d4000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`00c1e000 fffff880`00c2f000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03b6b000 fffff880`03b89000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00780000 fffff960`007a7000   cdd      cdd.dll      unavailable (00000000)
fffff880`01058000 fffff880`01082000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cd7000 fffff880`00d97000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`013c0000 fffff880`013f0000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c79000 fffff880`00cd7000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01495000 fffff880`01508000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`011ad000 fffff880`011b6000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`03e3a000 fffff880`03e4a000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05fdf000 fffff880`05fed000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`00c00000 fffff880`00c1e000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`00de3000 fffff880`00df2000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`017e1000 fffff880`017f7000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04060000 fffff880`04082000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05e1f000 fffff880`05e28000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05fed000 fffff880`05ff9000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`04088000 fffff880`0409b000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`015f3000 fffff880`015ff000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04e64000 fffff880`04f58000   dxgkrnl  dxgkrnl.sys  Mon Jul 13 19:38:56 2009 (4A5BC590)
fffff880`04f58000 fffff880`04f9e000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`00e5c000 fffff880`00e67000   ElbyCDIO ElbyCDIO.sys Fri Jan 01 12:20:27 2010 (4B3E2EDB)
fffff880`00fde000 fffff880`00ff2000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00d97000 fffff880`00de3000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01519000 fffff880`01523000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`015b9000 fffff880`015f3000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`01523000 fffff880`0156d000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02c12000 fffff800`02c5b000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04f9e000 fffff880`04fc2000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`040b9000 fffff880`040d2000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`041f5000 fffff880`041fd080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`040ab000 fffff880`040b9000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`03aa3000 fffff880`03b6b000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`017d8000 fffff880`017e1000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04111000 fffff880`04120000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03efb000 fffff880`03f09000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00b9f000 fffff800`00ba9000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04131000 fffff880`04174000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`0147b000 fffff880`01495000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01660000 fffff880`0168b000   ksecpkg  ksecpkg.sys  Mon Jul 13 19:50:34 2009 (4A5BC84A)
fffff880`04082000 fffff880`04087200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`03eda000 fffff880`03eee000   LHidFilt LHidFilt.Sys Tue Nov 10 06:46:17 2009 (4AF95289)
fffff880`03a76000 fffff880`03a8b000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`01400000 fffff880`01414000   LMouFilt LMouFilt.Sys Tue Nov 10 06:46:23 2009 (4AF9528F)
fffff880`03a2f000 fffff880`03a52000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`0409b000 fffff880`040ab000   LUsbFilt LUsbFilt.Sys Tue Nov 10 06:46:27 2009 (4AF95293)
fffff880`00c58000 fffff880`00c65000   mcupdate_AuthenticAMD mcupdate_AuthenticAMD.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`01200000 fffff880`0120e000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04120000 fffff880`0412f000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`03eee000 fffff880`03efb000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`01000000 fffff880`0101a000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03b89000 fffff880`03ba1000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03ba1000 fffff880`03bcd000   mrxsmb   mrxsmb.sys   Mon Jul 13 19:23:59 2009 (4A5BC20F)
fffff880`06eb4000 fffff880`06f01000   mrxsmb10 mrxsmb10.sys Mon Jul 13 19:24:08 2009 (4A5BC218)
fffff880`06f01000 fffff880`06f24000   mrxsmb20 mrxsmb20.sys Mon Jul 13 19:24:05 2009 (4A5BC215)
fffff880`010d2000 fffff880`010dd000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f7f000 fffff880`00f89000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0141d000 fffff880`0147b000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`00ff2000 fffff880`00ffd000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`017c6000 fffff880`017d8000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`016d4000 fffff880`017c6000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03e84000 fffff880`03e90000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03e90000 fffff880`03ebf000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`041e0000 fffff880`041f5000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02c26000 fffff880`02c35000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02cfd000 fffff880`02d42000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01600000 fffff880`01660000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`010dd000 fffff880`010ee000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`011ee000 fffff880`011fa000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c5b000 fffff800`03238000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`0121d000 fffff880`013c0000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01213000 fffff880`0121c000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`02c00000 fffff880`02c26000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`03e00000 fffff880`03e1d000   parport  parport.sys  Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`00fc9000 fffff880`00fde000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f96000 fffff880`00fc9000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`011d7000 fffff880`011de000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`011de000 fffff880`011ee000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`01508000 fffff880`01519000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`06f24000 fffff880`06fca000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`04023000 fffff880`04060000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c65000 fffff880`00c79000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`03e60000 fffff880`03e84000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03ebf000 fffff880`03eda000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`040d6000 fffff880`040f7000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`040f7000 fffff880`04111000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`0112d000 fffff880`0117e000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`010b7000 fffff880`010c0000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`010c0000 fffff880`010c9000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`010c9000 fffff880`010d2000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01693000 fffff880`016cd000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`03a8b000 fffff880`03aa3000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03f55000 fffff880`03fa6000   Rt64win7 Rt64win7.sys Tue Jan 12 01:37:27 2010 (4B4C18A7)
fffff880`0117e000 fffff880`011ad000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`06fca000 fffff880`06fd5000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`03e25000 fffff880`03e31000   serenum  serenum.sys  Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`02c35000 fffff880`02c52000   serial   serial.sys   Mon Jul 13 20:00:40 2009 (4A5BCAA8)
fffff880`0168b000 fffff880`01693000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`072d2000 fffff880`0736a000   srv      srv.sys      Mon Jul 13 19:25:11 2009 (4A5BC257)
fffff880`06e3f000 fffff880`06ea8000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`06e00000 fffff880`06e2d000   srvnet   srvnet.sys   Mon Jul 13 19:24:58 2009 (4A5BC24A)
fffff880`0412f000 fffff880`04130480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`06e2d000 fffff880`06e3f000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`0110c000 fffff880`01119000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`010ee000 fffff880`0110c000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`01119000 fffff880`0112d000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00570000 fffff960`0057a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`07200000 fffff880`07254000   udfs     udfs.sys     Mon Jul 13 19:23:37 2009 (4A5BC1F9)
fffff880`04174000 fffff880`04186000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05e00000 fffff880`05e1d000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`05e1d000 fffff880`05e1ef00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04fef000 fffff880`05000000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04186000 fffff880`041e0000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`04fe4000 fffff880`04fef000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`03fa6000 fffff880`03ffc000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`00f89000 fffff880`00f96000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`013f0000 fffff880`013fe000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`05e28000 fffff880`05fdf000   viahduaa viahduaa.sys Sat May 15 06:22:39 2010 (4BEE75EF)
fffff880`01082000 fffff880`010a7000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`011c2000 fffff880`011d7000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0156d000 fffff880`015b9000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02d42000 fffff880`02dd7000   vsdatant vsdatant.sys Sun May 09 12:28:58 2010 (4BE6E2CA)
fffff880`02de0000 fffff880`02dfb000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`010a7000 fffff880`010b7000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e6c000 fffff880`00f10000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f10000 fffff880`00f1f000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02dd7000 fffff880`02de0000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000a0000 fffff960`003af000   win32k   win32k.sys   unavailable (00000000)
fffff880`03e31000 fffff880`03e3a000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f76000 fffff880`00f7f000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
Make sure you have all updates
Check memory
http://memtest.org/ Run for 6 passes. Check each stick separately.
If overclocking, restore original settings
Run an anti virus scan and download and run malwarebytes
Run an SFC

Rather than make a complete time consuming analyis, uninstall zone alarm. If problem continues post with new dump report. Use the unistall tool: Warning, this is a direct link to the tool
http://download.zonealarm.com/bin/fr...cpes_clean.exe
My System SpecsSystem Spec
05 Jul 2010   #3

windows 7
 
 

Thanks for the fast response rich. I'll try that first and get back to you.

Seems a bit odd that it would be the problem since it has been installed since we got the computers, but I guess you never know which updates (windows or zone alarm) might make things suddenly stop working properly. I have ZA on mine as well with no BSOD's. (just thinking out loud here trying to understand why hers is the only one acting up) lol
My System SpecsSystem Spec
.


05 Jul 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I made my analysis from your dump reports. They are sometimes subjective and never definitive. We can do one step at a time using our best judgement. I think it is ZA. If wrong you see the other causes, check the ones that are easy for you. If it doesa not work send the new reports. If we compare the two we will have more than twice the information. Take care and good luck

EDIT: I have seen many in your situation, this is not new.

Use Microsoft Security Essentials. Free, made for Windows and I have not seen one BSOD yet.

http://www.microsoft.com/Security_Essentials/
My System SpecsSystem Spec
05 Jul 2010   #5

windows 7
 
 

Yes that definitely makes sense. I am installing MSE as we speak after seeing that one recommended in several other threads here. Thanks again for making sure I was steered towards the right one.
My System SpecsSystem Spec
05 Jul 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You are very Welcome. At SevenForums every member is treated like family. Tell your friend about us, too.

Use MSE in conjunction with malwarebytes for malware and dont forget the firewall.
http://www.malwarebytes.org/mbam.php
My System SpecsSystem Spec
07 Jul 2010   #7

windows 7
 
 

Just an update Richard. She was able to play her Sims tonight for about an hour tonight with no bluescreen. A record compared to other times she has tried lately. Will give it another couple of days before I call it "solved" but it looks promising.
My System SpecsSystem Spec
07 Jul 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Those reports are not definitive, it usually takes 2 or 3 BSOD with the report to fix the computer. In this case, I have a very strong feeling that with ZA out of the way, all will be good.

Now how about the other computer, why not install MSE, now. Avoid potential BSOD and get a great A/V for no cost. You can use the Windows Firewall.
My System SpecsSystem Spec
07 Jul 2010   #9

windows 7
 
 

Well 2 days with no BSOD Richard. I can't believe it was something so simple. Thank you very much for responding and solving the problem, also my wife says thank you.

Yes I think I will be replacing the a/v and firewalls on all of the computers we have. I'll have to hunt around and try to learn more about the errors in the dmp files as well. Would be nice to be able to find the problems myself

I will definitely start spreading the word about this site. Thank you again.
My System SpecsSystem Spec
07 Jul 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You and your wife are welcome. I will mark this as solved. Enjoy your computers
My System SpecsSystem Spec
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 Constant BSOD's on wife's computer




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