| Windows 7: Need help with Mem Dump |
11 May 2009
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#1 | | |
Need help with Mem Dump Being im not the best with things of this nature i was hoping i could get some help. Basicly sense the windows 7 install i have recieved roughly 3 mem dumps/BSOD. Im not sure what the errors mean, nor do i know how to read them. I was hoping someone could help me out so i can hopefully fix the issue.
Its the only file i have uploaded, 051009-15328-01.dmp | My System Specs |
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11 May 2009
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#2 | | |
Whocrashed shows: On Mon 11/05/2009 08:26:20 your computer crashed This was likely caused by the following module: win32k.sys Bugcheck code: 0x1000008E (0xC0000005, 0x92357458, 0x92D13C58, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified. What are you doing when this occurs? Have you recently installed any drivers that are non native Windows 7? I suggest you run a memory checker just to make sure your ram is ok. Remove any add-in devices and revert back to Windows 7 drivers. Also run anti-virus/anti-malware to make sure your system is clean. Did you download Win 7 from Microsoft or other sources? Cheers, Hamid | My System Specs | | System Manufacturer/Model Number Self Build OS Win 7 RC CPU C2D E6700 2.6Ghz Motherboard Asus P5N32-Sli Premium Memory 4GB Graphics Card ATI Radeon X1950 Pro Monitor(s) Displays Dell S2309W Screen Resolution 1920 x 1080 Keyboard Logitech LX-300 Mouse Logitech MX Revolution PSU Xclio 700W Modular Case Akasa Mirage Hard Drives Maxtor 6V250F0
WDC WD2500JD-00HBB0
WDC WD2500KS-00MJB0 |
11 May 2009
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#3 | | |
Usualy im watching movies off the internet, the only thing that i have installed recently was the driver for my digital camera. (which didnt work, and i also have a thread asking about). Other than that no virus or anything like that, i check daily due to which site i watch movies on. Also windows 7 came from microsoft. Now to be the typical xp user, this never happend when i was running xp. The only times its happend (ive counted 3 so far in the logs) is after 7. So could it be a driver possibly that is non windows (for instance my video driver)?
Edit- Also thanks, it really helps!! | My System Specs | | |
11 May 2009
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#4 | | |
Yes it could be a driver issue. In fact if you look at the last part of the memory dump it says "Likely the culprit is another driver on your system which cannot be identified." Graphics drivers are usually a good starting point. | My System Specs | | System Manufacturer/Model Number Self Build OS Win 7 RC CPU C2D E6700 2.6Ghz Motherboard Asus P5N32-Sli Premium Memory 4GB Graphics Card ATI Radeon X1950 Pro Monitor(s) Displays Dell S2309W Screen Resolution 1920 x 1080 Keyboard Logitech LX-300 Mouse Logitech MX Revolution PSU Xclio 700W Modular Case Akasa Mirage Hard Drives Maxtor 6V250F0
WDC WD2500JD-00HBB0
WDC WD2500KS-00MJB0 |
11 May 2009
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#5 | | |
OK again thanks, if its my graphics driver im kinda stuck. Would i be correct in assuming that its not going to cause any real harm if i get the same message agian? Ill have to go over the drivers on my day off. | My System Specs | | |
11 May 2009
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#6 | | |
I don't think it'll cause any harm, but I would be wary of sudden reboots leading to possibly corrupt files. I think you should be ok if they're not that frequent.
Btw have a look in event viewer and see if there are any errors that may give a clue. I'd also be tempted to make sure that you are running the latest bios on your pc. I hope you get it sorted. Let us know if you do. | My System Specs | | System Manufacturer/Model Number Self Build OS Win 7 RC CPU C2D E6700 2.6Ghz Motherboard Asus P5N32-Sli Premium Memory 4GB Graphics Card ATI Radeon X1950 Pro Monitor(s) Displays Dell S2309W Screen Resolution 1920 x 1080 Keyboard Logitech LX-300 Mouse Logitech MX Revolution PSU Xclio 700W Modular Case Akasa Mirage Hard Drives Maxtor 6V250F0
WDC WD2500JD-00HBB0
WDC WD2500KS-00MJB0 |
12 May 2009
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#7 | | Win7 x64 + x86 Southeastern CT, USA |
The memory dump wasn't able to get the correct symbols for the kernel in my debugger (I'm trying some different things with the debugger, so this could be my fault).
That being said, it looks to me as if this is a user-mode problem (from the stack trace) that transitions into a kernel level problem.
As such, have you installed/updated any programs recently - particularly lower level programs or programs that are designed to access hardware? | My System Specs | | System Manufacturer/Model Number Home built (x64), Lenovo x61s Tablet, Samsung Netbook OS Win7 x64 + x86 CPU Intel i7 920, other Intel chips, and the Atom in the netbook Motherboard Asus P6T Deluxe Memory 12 gB; 4 gB Lenovo; 1 gB Samsung netbook Graphics Card ATI 4870 Sound Card Yes, I have one of these Monitor(s) Displays 32" Sharp Aquos TV Screen Resolution 800x600 - I have vision issues Keyboard Microsoft Natural Mouse Logitech Trackman PSU 1000 watt (can't recall the brand) Case Antec 300 Cooling Big honking cooler that was rated highly at Toms Hardware Hard Drives 4 - 150 gB Velociraptors in RAID 5
Promise controller Internet Speed Cable Other Info GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360 |
13 May 2009
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#8 | | |

Quote: Originally Posted by usasma The memory dump wasn't able to get the correct symbols for the kernel in my debugger (I'm trying some different things with the debugger, so this could be my fault).
That being said, it looks to me as if this is a user-mode problem (from the stack trace) that transitions into a kernel level problem.
As such, have you installed/updated any programs recently - particularly lower level programs or programs that are designed to access hardware? Well sense ive installed 7 ive tried to put everything i normaly ran back on that i was running with XP. Ive had a few mem dumps so far, all while watching movies online and off. I removed the driver for my wirless being windows had one for me to use. I also removed my I-Modem software and instead of having 2 dumps a night, last night i only had one. Another thing to add on is that today when i got the update alert, there was an update for my graphics driver. Im hoping now that im using ALL windows drivers that it wont happen, but we will see. If i dont have any dumps for a while im going to re load I-modem so that i can see if that really has an effect on anything.
Thanks again for your guys help | My System Specs | | |
13 May 2009
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#9 | | Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM) In a ∞ Portal |
can you write your specs please...
this is can either be graphics or sound...
since you are watching videos when this happend the video is both outputting sound and video in usermode to either DDshow or the media foundation (mfpmp.exe)...
so i dont think we can rule out audio either.. | My System Specs | | System Manufacturer/Model Number Tx2500z Tablet Pc/Homemade Server OS Windows 7 Ult x64(x2), HomePrem x32(x4), Server 08 (+VM), 08 R2 (VM) , SuSe 11.2 (VM), XP 32 (VM) CPU Turion X2 ultra (oh well came with laptop)/P4 @3.2 (yes P4) Motherboard IDK HP Motherboard / Intel DG965SS Memory OCZ Dual Channel 4GB kit/ 1gb Dual Channel Graphics Card HD 3200 graphics /GMA x3100 (yay for intergrated!!) Sound Card Realtek HD Audio(mic working, well sort of)/Siig IC-70012 Monitor(s) Displays built-in Hp 12" laptop screen/ Acer 19" Screen Resolution 1280x800 /1440x900 Mouse Logi MX Rev. /MS Wheel Optical 1.1A /Logitech Optical Mouse Cooling All Air Cooled Internet Speed College baby but its still routed through vpn to 1536k... Other Info love my wacom pen and pressure sensitivity...
wished it worked in 7, SUSE for that matter though |
13 May 2009
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#10 | | |
My specs are horrible, im actualy really impressed that 7 is running as well as it is on my laptop.
Im running an Emachines M5414 laptop
Amd 2800 1.6ghz
768 mb of ram with 703mb usable
32 bit system
Sis mirage graphics 16mb vram
AC'97 integrated audio
And i believe the new hard drive i just put in is a 250gig western digital (unsure of the Rpm)
Also to add in, tonight everything has run flawlessly, i did the windows update for the video driver and its running great. NO blue screens for me! (10 hours of non stop video by the way)
My performance ratings are as follows
Processor 3.1
Memory 3.5
Graphics 1.9
Gaming graphics 1.0 (not to worried about this)
Primary hard disk 5.2 | My System Specs | | Need help with Mem Dump problems? All times are GMT -5. The time now is 10:39 AM. | |