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Windows 7: Computer Randomly Restarts/Crashes


06 Jul 2010   #1

Windows 7
 
 
Computer Randomly Restarts/Crashes

Hey, how's it going?
I've had my computer for almost a year to a year and a half already and I've probably upgraded to Windows 7 for about 5 or 6 months so far.
I've been very impressed with what Microsoft has done with Windows 7 but I have a problem that really frustrates me.
Every time I'm on my computer watching a video, listening to music etc. it would randomly crash out of nowhere. It would just restart then goes to the page asking if I would like to run Windows on Safe modes. I'd be lucky if my computer doesn't crash while I type this.
I've tried running on safe mode but it still crashes as well.
I've had my computer reformatted about a week or two ago and it still crashes.
I have noticed that before of around the time of my computer going on the fritz there was a message that popped up on the Windows Action Center. Something to do about the away mode system.(See the attached picture.) I'm not sure if this is causing it but it's worth a shot to solve. So can you guys help me out with solving this particular problem or the fact my computer keeps crashing every so often.
I'm not really sure what is causing this but I hope I can get some possible solutions.
Thanks in advance guys.
Sorry for the long read.


My System SpecsSystem Spec
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06 Jul 2010   #2

W7 Ult. x64 | OS X
 
 

If you've attempted a clean installation, there's a high chance that you have a hardware issue, however it could still be a software/driver conflict if you're using the same software.

If you receive a Blue Screen of Death, you should upload your error logs so that the more technically inclined can analyze them.

See this thread for help on how to how to post BSOD problems:
http://www.sevenforums.com/crash-loc...d-problem.html
My System SpecsSystem Spec
06 Jul 2010   #3

Windows 7
 
 

I'm not sure if I am getting the BSOD or not. Because it restarts on it's own.
Where can i find the MiniDump folder?
Tried looking under the Windows folder but couldn't find anything?
And is it possible that the Away Mode System is causing the frequent crashes/restarts?
My System SpecsSystem Spec
.


06 Jul 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sanzone View Post
I'm not sure if I am getting the BSOD or not. Because it restarts on it's own.
Where can i find the MiniDump folder?
Tried looking under the Windows folder but couldn't find anything?
And is it possible that the Away Mode System is causing the frequent crashes/restarts?
Please read the instructions notsogreymatter has left regarding the BSOD, and DMP files. They explain where they are and how to upload them.


Ken
My System SpecsSystem Spec
07 Jul 2010   #5

Windows 7
 
 

I've read the instructions.

There is no minidump folder.
My computer just restarts and crashes randomly without Blue Screens.
My System SpecsSystem Spec
07 Jul 2010   #6

64-bit Windows 8.1 Pro
 
 

If you havn't already turned on minidumps, go to the Control Panel and follow this steps:
System Icon
Advanced Tab
Startup and Recovery -> Settings
Enable Write an Event to the system log
Disable Automatically Restart
Select the following debugging information:
Small memory dump (64 Kb)
Small Dump Directory : %SystemRoot%\Minidump
Confirm all and restart the computer.
My System SpecsSystem Spec
07 Jul 2010   #7

Windows 7
 
 

Ok, so I've turned it on or so I believe.

Couldn't find the 64kb option so I went with the only available one.

I'm running my windows in safe mode now because the previous 7 attempts of starting up windows failed in crashes/restarts.
I went to event viewer to find this :

Any idea of what the heck all this is?
Thanks in advance again.
My System SpecsSystem Spec
07 Jul 2010   #8

64-bit Windows 8.1 Pro
 
 

Here is an explanation for Event ID 7001 error...
My System SpecsSystem Spec
08 Jul 2010   #9

Windows 7
 
 

Hey guys just an update here.
My computer still restarts on it's own even after i Checked off "Automatically restart"
I'm still not seeing any BSOD or a MiniDump folder for that matter.
Is it a hardware or software problem?
How can i find out if it is or isnt?
My System SpecsSystem Spec
10 Jul 2010   #10

Windows 7
 
 

Bump.
My System SpecsSystem Spec
Reply

 Computer Randomly Restarts/Crashes




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