Random Lockups in Windows 7 64 bit


  1. sgxsun
    Posts : 5
    Windows 7 64bit
       New #1

    Random Lockups in Windows 7 64 bit


    Hi all, hope you can help me on this...

    My 6 months old PC started to have frequent lock ups since last week. I originally suspected a problem update with the Nividia video driver from Windows Update and did an uninstall and fresh install. The look ups become less frequent, but it still happens.

    A check in the Event Viewer, I noticed this message has been appearing since Feb 2010, and everyday now:

    "The system could not successfully load the crash dump driver.

    Log Name: System
    Source: volmgr
    Event ID: 45"

    I had experienced occasional lockups when using Lightroom 2 since I have this PC, but I am getting more disturbed as the series of lockups is getting frequent.

    Is this lock up directly related to some problems with my primary hard disk?

    Hope someone can help me here. Thanks !:)
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  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #2

    sgxsun said:
    Hi all, hope you can help me on this...

    My 6 months old PC started to have frequent lock ups since last week. I originally suspected a problem update with the Nividia video driver from Windows Update and did an uninstall and fresh install. The look ups become less frequent, but it still happens.

    A check in the Event Viewer, I noticed this message has been appearing since Feb 2010, and everyday now:

    "The system could not successfully load the crash dump driver.

    Log Name: System
    Source: volmgr
    Event ID: 45"

    I had experienced occasional lockups when using Lightroom 2 since I have this PC, but I am getting more disturbed as the series of lockups is getting frequent.

    Is this lock up directly related to some problems with my primary hard disk?

    Hope someone can help me here. Thanks !:)

    Sgxsun Hi and welcome

    Please run a chkdsk as outlined below.

    Also run a system file check - to do so type cmd in search, then right click it and run as admin, then type SFC /SCANNOW.

    Thanks

    Jan



    CHKDSK /R /F:
    Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
    When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

    Elevated Command Prompt:
    Go to Start and type in "cmd.exe" (without the quotes)
    At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

    CHKDSK LogFile:
    Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
    Expand the Windows logs heading, then select the Application log file entry.
    Double click on the Source column header.
    Scroll down the list until you find the Chkdsk entry (wininit for Win7) (winlogon for XP).
    Copy/paste the results into your next post.
    Last edited by JMH; 06 Jul 2010 at 14:25.
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  4. sgxsun
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #3

    Scan Results from C:


    Thanks very much Jan for your prompt advice. I have ran chkdsk /r /f and here are the results:

    "Checking file system on C:
    The type of the file system is NTFS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    214784 file records processed. File verification completed.
    185 large file records processed. 0 bad file records processed. 2 EA records processed. 45 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
    306708 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
    214784 file SDs/SIDs processed. Cleaning up 29 unused index entries from index $SII of file 0x9.
    Cleaning up 29 unused index entries from index $SDH of file 0x9.
    Cleaning up 29 unused security descriptors.
    Security descriptor verification completed.
    45963 data files processed. CHKDSK is verifying Usn Journal...
    34071544 USN bytes processed. Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    214768 files processed. File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    18916683 free clusters processed. Free space verification is complete.
    Windows has checked the file system and found no problems.

    146417663 KB total disk space.
    70324104 KB in 163196 files.
    106584 KB in 45964 indexes.
    0 KB in bad sectors.
    320243 KB in use by the system.
    65536 KB occupied by the log file.
    75666732 KB available on disk.

    4096 bytes in each allocation unit.
    36604415 total allocation units on disk.
    18916683 allocation units available on disk.

    Internal Info:
    00 47 03 00 13 31 03 00 22 a9 05 00 00 00 00 00 .G...1..".......
    8a 01 00 00 2d 00 00 00 00 00 00 00 00 00 00 00 ....-...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts."

    Doesn't seem to have a problem based on the above. I have also ran sfc /scannow and no errors are reported. However, my PC lock up again when I was trying to reply you just now....

    I guess more tests are needed to pinpoint the problem...what could the problem be?

    Thanks again!
    Charles
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  6. sgxsun
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #4

    Any advice?


    Hi Jan and all, any advice for my issue? Thanks!
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  7. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #5


    Sorry re the delay in getting back to you, I have been busy in real life.

    Have you Googled or searched Microsoft for information relating to what was found listed in your Event Viewer?
    Log Name: System
    ****Source: volmgr****
    Event ID: 45"

    We need to investigate other areas of your computer
    Please provide more details ....

    1. How was Windows 7 installed - Was it an upgrade installation or a clean installation?

    2.What anti-virus application or security suite is installed?

    3.What anti-spyware applications do you use?

    4.What firewall are you using?

    5.Has Norton or McAfee ever been installed on the
    computer? (e.g., a free-trial version that came pre installed when you bought it)

    Jan.
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  8. sgxsun
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #6

    Thanks Jan


    Hi Jan, thanks for reverting despite your busy schedule.

    Here are my answers:

    1. How was Windows 7 installed - Was it an upgrade installation or a clean installation?
    It was a clean installation though the installation was done by my pc vendor

    2.What anti-virus application or security suite is installed?
    Norton 360 ver 3

    3.What anti-spyware applications do you use?
    As above.

    4.What firewall are you using?
    As above.

    5.Has Norton or McAfee ever been installed on the
    computer? (e.g., a free-trial version that came pre installed when you bought it)
    I have only installed Norton 360 ver 3, full version

    I had tried searching for a solution in the web and this is how I ended up here. I can't find any solutions in Microsoft or elsewhere that pinpoints to the problem, though there are many threads that indicate that the memory modules or motherboard could be the cause.

    I had done MEMTEST and ran 6 passes with no error.

    I now intend to reformat the harddrive and do a re-installation once I have the time....as the lockups are getting more frequent. It now happens every time I use my pc for a while...unless I am using Safe mode.

    Thanks Jan!
    Last edited by sgxsun; 12 Jul 2010 at 23:49. Reason: Additional information
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  10. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #7

    sgxsun said:
    Hi Jan, thanks for reverting despite your busy schedule.

    I now intend to reformat the harddrive and do a re-installation once I have the time....as the lockups are getting more frequent. It now happens every time I use my pc for a while...unless I am using Safe mode.

    Thanks Jan!
    Good luck.

    Please keep in touch & let us know how you go.
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  11. sgxsun
    Posts : 5
    Windows 7 64bit
    Thread Starter
       New #8

    Hi Jan and all,

    Just to update you that my pc crash issue worsen after I formatted the harddisk. I informed my vendor and have my whole pc sent for repair.

    It turned out that my motherboard was the reason behind the crash issues. It has since been replaced and my pc is working properly now. :)

    Thank you! :)
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  12. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       New #9

    sgxsun said:
    Hi Jan and all,

    Just to update you that my pc crash issue worsen after I formatted the harddisk. I informed my vendor and have my whole pc sent for repair.

    It turned out that my motherboard was the reason behind the crash issues. It has since been replaced and my pc is working properly now. :)

    Thank you! :)
    Hey sgxsun

    I'm ever so pleased you are now up & running properly.

    Thank you for letting us know the outcome.

    Good luck & safe surfing.

    Jan.
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