Win7 boots to blank screen (no login box), startup repair not working

richc46 said:

dmberry said:

richc46 said:

Give me computer mfg and model

It's a Dell Inspiron 1564. Not sure if you need more information than that.

Your problem is easy
Hit F8 repeatedly at startup. Select Repair Computer, and then DELL Factory Recovery.

The computer will be like the day you brought it home. No personal documents, picutres,updates; but you have your computer back, again

Alright, thanks. I'll give it a shot.

richc46 said:

OK and hope it works

Alright so I did what you suggested and I'm still stuck where I was. I hit F8 and chose the option 'Repair your computer' but then it just went to a 'Windows is loading files...' screen and onto the loading screen with the green bars running across it (no Windows logo present). Once that was over it went to the default Windows 7 background with just a cursor. This was the problem I had been having. :\

richc46 said:

If we get the documents off the HD, do you have a DVD to reinstall?

Thanks for your reply. We cannot find whatever Windows disk allegedly came with the laptop we got at walmart last Feb. I found online that "if" we had it, there might be some repair utility. Unfortunately we can find no trace of it (never opened) (yes. This is a good lesson, I know). So I guess I don't have a re-install disk. And if I could get one more cheaply than full price (single mom poverty here, not stingy-ness) I'd consider it but I don't know where/how. Was hoping for some alternative.

Best,
PJ

RedCairo said:

richc46 said:

If we get the documents off the HD, do you have a DVD to reinstall?

Thanks for your reply. We cannot find whatever Windows disk allegedly came with the laptop we got at walmart last Feb. I found online that "if" we had it, there might be some repair utility. Unfortunately we can find no trace of it (never opened) (yes. This is a good lesson, I know). So I guess I don't have a re-install disk. And if I could get one more cheaply than full price (single mom poverty here, not stingy-ness) I'd consider it but I don't know where/how. Was hoping for some alternative.

Best,
PJ

You can download win 7 from MS. If it came installed on your computer.


Ken

Yes it did. I'm sorry to be stupid, but Google has like a billion returns for any search on this topic. Do you happen to know where/how I could find the place where I could download it? Many many thanks. PJ

You can order Acer Recovery DVD's from here:

https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

No -- this is not a Win 7 disk, this is an Acer disk, and the only recovery option on that disk -- which I have -- wipes out everything on C drive.

PJ

Try this to Copy & Paste your data:
Copy & Paste - in Windows Recovery Console

Do you have a startup disk?
System Repair Disc - Create