Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.



Windows 7: Win7 boots to blank screen (no login box), startup repair not working

06 Jul 2010   #1

Windows 7
 
 
Win7 boots to blank screen (no login box), startup repair not working

We have a Windows 7 computer, fairly new Acer Inspire laptop. Recently, when it had turned itself off for power reasons, when we entered the login it first said 'not found' and then dropped to a screen that looks like the login background but without the login box. Ctrl+Alt+Delete doesn't work, you have to force hard boot. On rebooting, it recognizes that startup failed and offers an attempt to repair. I ran this about 40 times, I think it's clear that isn't fixing it. It boots to that plain screen, so it starts windows, but then just sits there.

I'm told the Windows 7 disk has a more detailed startup repair option that might allow us to solve this without losing a lot of critical data on the hard drive. However we cannot find the dang thing, we had a whole stack of info/disks/etc. I thought was in the box it came in, but when we got it down from the closet, box was empty, and we can't find any trace of any of the original materials. I don't know what to do. Is there some way just to get that repair-startup utility without having to purchase a whole new windows 7 disk? We are afraid to send it for warranty repair to Acer because the default 'repair' appears to be reverting back to default settings which would wipe out all our data.

Do you have any suggestions?

Many thanks,
PJ

My System SpecsSystem Spec
.

06 Jul 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Can you boot in safe mode?

Safe Mode
My System SpecsSystem Spec
08 Jul 2010   #3

Windows 7
 
 

No, that doesn't seem to be an option. It was hard being quick enough to get into anything pre-windows but I am only able to get into the menu that lets you choose the boot order, for example. (Ctrl+Alt+Delete doesn't do anything anymore, I have to force power-off by holding power key down for several seconds.) The only option it gives me is to 'repair startup' which doesn't work or start normally.

Is there a certain key that would get me there, that I could try?

Thank you for your response. I'm sorry for the delay in responding, work ate my life briefly.

PJ
My System SpecsSystem Spec
.


08 Jul 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

First do not worry about the time, you post when you are ready.

Question are you afraid of losing documents that are on your computer?
My System SpecsSystem Spec
08 Jul 2010   #5

Windows 7
 
 

Yes. Otherwise, we did find a Acer 'system disk' which I was able to boot off and it offered 'repair' -- and then made clear that repair would wipe all data from drive C: and would reinstate factory settings. I definitely do not want to do that and lose everything on the drive, which is why I'm trying to figure out how to fix it instead. Thanks for asking.

Best, Pj
My System SpecsSystem Spec
08 Jul 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

If we get the documents off the HD, do you have a DVD to reinstall?
My System SpecsSystem Spec
08 Jul 2010   #7

Windows 7
 
 

I'm sorry, but I seem to be having the same problem and I just posted a topic similar to this: http://www.sevenforums.com/crashes-debugging/96319-not-able-login-startup.html

I, however, am willing to start over fresh without any files (as my computer is fairly new). Sorry to somewhat barge in on this topic, but I feel our problems are related.
My System SpecsSystem Spec
08 Jul 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by dmberry View Post
I'm sorry, but I seem to be having the same problem and I just posted a topic similar to this: http://www.sevenforums.com/crashes-debugging/96319-not-able-login-startup.html

I, however, am willing to start over fresh without any files (as my computer is fairly new). Sorry to somewhat barge in on this topic, but I feel our problems are related.
Give me computer mfg and model
My System SpecsSystem Spec
08 Jul 2010   #9

Windows 7
 
 

Quote   Quote: Originally Posted by richc46 View Post
Give me computer mfg and model
It's a Dell Inspiron 1564. Not sure if you need more information than that.
My System SpecsSystem Spec
08 Jul 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Quote   Quote: Originally Posted by dmberry View Post
Quote   Quote: Originally Posted by richc46 View Post
Give me computer mfg and model
It's a Dell Inspiron 1564. Not sure if you need more information than that.
Your problem is easy
Hit F8 repeatedly at startup. Select Repair Computer, and then DELL Factory Recovery.

The computer will be like the day you brought it home. No personal documents, picutres,updates; but you have your computer back, again
My System SpecsSystem Spec
Reply

 Win7 boots to blank screen (no login box), startup repair not working





Thread Tools



Similar help and support threads for2: Win7 boots to blank screen (no login box), startup repair not working
Thread Forum
Laptop boots to blank screen and cursor. Help. General Discussion
64-bit - Blank screen on boot up, before login screen; slow startup Performance & Maintenance
Windows 7 boots into Startup Repair after moving partition. General Discussion
Blank screen on boot up, before login screen; slow startup General Discussion
Blank Screen, No Bios Screen, Win 7 boots fine, Now What? Hardware & Devices
Boots to startup repair only BSOD Help and Support
win7 pro boots to blank screen with cursor. Please.. he BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:29 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33