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Windows 7: BSOD - ntkrnlmp.exe


08 Jul 2010   #1

Windows 7 Ultimate 64
 
 
BSOD - ntkrnlmp.exe

Thank you all in advance...


So a little background. I built this computer a month or two ago. Everything was fine, games like Supreme Commander were running great, but I wanted to change up my partitions and hard drives (go figure). I moved both of my drives off the 6Mb/s SATA connections because Linux didn't have the drivers yet to support it. I also plugged in a multi-usb port I had and then shared a drive between my windows and linux environment.

So when I got everything back running I started experiencing blue screens. The first thing I did was run the driver verifier as spelled out here. All that yeilded me was a DRIVER_VERIFIER_IOMANAGER_VIOLATION on dadder.sys. So I removed that. Still got blue screens. Using WhoCrashed and WinDbg I saw that I was getting a VIDEO_TDR_TIMEOUT_DETECTED for atikmpag.sys with a description inditing a multiport driver. So I removed the multiport usb. Fixed that. So since then I've also run memtest86 and everything checked out kosher.

So that was a few days ago. Now the crashes are solely (and happening often) because of ntoskrnl.exe. All of the dumps look the same outside of time of occurrence, so I'll just post the latest one. Coincidently it occurred when I was initially trying to post my issue here about an hour ago. I've scoured the interwebs for the last few days with little success, so I decided to reach out to the experts. Heeeeeeelp

HTML Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070810-22620-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv symbols*http://msdl.microsoft.com/download/symbols;srv*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a1a000 PsLoadedModuleList = 0xfffff800`02c57e50
Debug session time: Thu Jul  8 22:12:18.892 2010 (UTC - 4:00)
System Uptime: 0 days 0:56:37.312
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002a52e58}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002a52e58

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a89b69 to fffff80002a8a600

STACK_TEXT:  
fffff880`009f0ce8 fffff800`02a89b69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`009f0cf0 fffff800`02a88032 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009f0e30 fffff800`02a52e58 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`038e3f30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02a88032 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x7f_8_VRFK_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_VRFK_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

1: kd> lmvm nt
start             end                 module name
fffff800`02a1a000 fffff800`02ff6000   nt         (pdb symbols)          C:\Program Files\Debugging Tools for Windows (x64)\sym\ntkrnlmp.pdb\7E9A3CAB626845DE8E10816E3080A3B72\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: C:\Program Files\Debugging Tools for Windows (x64)\sym\ntoskrnl.exe\4B88CFEB5dc000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp:        Sat Feb 27 02:55:23 2010 (4B88CFEB)
    CheckSum:         00545094
    ImageSize:        005DC000
    File version:     6.1.7600.16539
    Product version:  6.1.7600.16539
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7600.16539
    FileVersion:      6.1.7600.16539 (win7_gdr.100226-1909)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.



My System SpecsSystem Spec
.

08 Jul 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ktelford View Post
Thank you all in advance...


So a little background. I built this computer a month or two ago. Everything was fine, games like Supreme Commander were running great, but I wanted to change up my partitions and hard drives (go figure). I moved both of my drives off the 6Mb/s SATA connections because Linux didn't have the drivers yet to support it. I also plugged in a multi-usb port I had and then shared a drive between my windows and linux environment.

So when I got everything back running I started experiencing blue screens. The first thing I did was run the driver verifier as spelled out here. All that yeilded me was a DRIVER_VERIFIER_IOMANAGER_VIOLATION on dadder.sys. So I removed that. Still got blue screens. Using WhoCrashed and WinDbg I saw that I was getting a VIDEO_TDR_TIMEOUT_DETECTED for atikmpag.sys with a description inditing a multiport driver. So I removed the multiport usb. Fixed that. So since then I've also run memtest86 and everything checked out kosher.

So that was a few days ago. Now the crashes are solely (and happening often) because of ntoskrnl.exe. All of the dumps look the same outside of time of occurrence, so I'll just post the latest one. Coincidently it occurred when I was initially trying to post my issue here about an hour ago. I've scoured the interwebs for the last few days with little success, so I decided to reach out to the experts. Heeeeeeelp

HTML Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\070810-22620-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv symbols*http://msdl.microsoft.com/download/symbols;srv*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a1a000 PsLoadedModuleList = 0xfffff800`02c57e50
Debug session time: Thu Jul  8 22:12:18.892 2010 (UTC - 4:00)
System Uptime: 0 days 0:56:37.312
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002a52e58}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002a52e58

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a89b69 to fffff80002a8a600

STACK_TEXT:  
fffff880`009f0ce8 fffff800`02a89b69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`009f0cf0 fffff800`02a88032 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`009f0e30 fffff800`02a52e58 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`038e3f30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02a88032 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x7f_8_VRFK_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_VRFK_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

1: kd> lmvm nt
start             end                 module name
fffff800`02a1a000 fffff800`02ff6000   nt         (pdb symbols)          C:\Program Files\Debugging Tools for Windows (x64)\sym\ntkrnlmp.pdb\7E9A3CAB626845DE8E10816E3080A3B72\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: C:\Program Files\Debugging Tools for Windows (x64)\sym\ntoskrnl.exe\4B88CFEB5dc000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp:        Sat Feb 27 02:55:23 2010 (4B88CFEB)
    CheckSum:         00545094
    ImageSize:        005DC000
    File version:     6.1.7600.16539
    Product version:  6.1.7600.16539
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7600.16539
    FileVersion:      6.1.7600.16539 (win7_gdr.100226-1909)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

Ktelford


Despite what this last DMP says. ntkrnmp.exe isnt the cause of you last crash. There are two more likely reasons.

1- Driver verifier is on. It should be turned off.
2-you have several drivers including your mouse driver that are 3 years old. I would suspect these are the cause

You also may still be having problems with the USBPORT. How many unpowered usb devices do y ou have?

Ken


Old suspect drivers

Code:
fffff880`02bc7000 fffff880`02bd3000   RtNdPt60 RtNdPt60.sys Mon Dec 10 21:49:52 2007 (475DFAD0)
fffff880`02b28000 fffff880`02b2b180   dadder   dadder.sys   Thu Aug 02 05:33:03 2007 (46B1A4CF)
fffff880`02bc7000 fffff880`02bd3000   RtNdPt60 RtNdPt60.sys Mon Dec 10 21:49:52 2007 (475DFAD0)
My System SpecsSystem Spec
09 Jul 2010   #3

Windows 7 Ultimate 64
 
 

Ken,

I've upgrades the Realtek driver to 7.21 (5/31/2010) and the Death Adder to 3.01. I've also turned off the driver verifier. So now I'll wait and see if this clears up my issue and check back in.

Real quickly though, how do you come to these conclusions? Just curious so that I may be able to better diagnose these things in the future.

Thanks again,
Kevin
My System SpecsSystem Spec
.


11 Jul 2010   #4

Windows 7 Ultimate 64
 
 

I've updated the Realtek and Razer drivers as well as physically uninstalled the multi-usb port, but the bsod's are still persisting.

HTML Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\071110-14242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols;SRV*c:\symbols\*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c4ee50
Debug session time: Sun Jul 11 12:27:37.239 2010 (UTC - 4:00)
System Uptime: 0 days 0:40:04.270
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002a49e60}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002a49e60

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002a80b69 to fffff80002a81600

STACK_TEXT:  
fffff800`00ba4d28 fffff800`02a80b69 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`02a7f032 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff800`02a49e60 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`09745fd0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x60


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02a7f032 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4b88cfeb

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

0: kd> lmvm nt
start             end                 module name
fffff800`02a11000 fffff800`02fed000   nt         (pdb symbols)          c:\symbols\ntkrnlmp.pdb\7E9A3CAB626845DE8E10816E3080A3B72\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: c:\symbols\ntoskrnl.exe\4B88CFEB5dc000\ntoskrnl.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp:        Sat Feb 27 02:55:23 2010 (4B88CFEB)
    CheckSum:         00545094
    ImageSize:        005DC000
    File version:     6.1.7600.16539
    Product version:  6.1.7600.16539
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion:   6.1.7600.16539
    FileVersion:      6.1.7600.16539 (win7_gdr.100226-1909)
    FileDescription:  NT Kernel & System
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
12 Jul 2010   #5

Microsoft Window 7 Professional 32 bit
 
 

Have you updated Netgear GA511 Driver file (Realtek chipset) as Ken suggested earlier:
Realtek
Code:
RtNdPt60 RtNdPt60.sys Tue Dec 11 09:49:52 2007 (475DFAD0)
If that doesn't help, then:
In looking through your drivers, I can see that you are using Avira antivirus software. Third party antivirus software are known for causing BSOD and avira is not an exception. Please remove it completely for testing: http://www.avira.com/en/support/anti...oval_tool.html
Then replace it by MSE and make sure firewall is on:
http://www.microsoft.com/security_essentials

Quote:
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.449\071110-14242-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c4ee50
Debug session time: Sun Jul 11 23:27:37.239 2010 (UTC + 7:00)
System Uptime: 0 days 0:40:04.270
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002a49e60}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
Reply

 BSOD - ntkrnlmp.exe




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