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Windows 7: BSODs and freezing


10 Jul 2010   #1

windows 7
 
 
BSODs and freezing

Hello

I built a new computer a few months back and it has been working fine. However, couple days ago the computer has started to give me BSODs and after these crashes it also started to freeze up very often.
Yesterday the computer only crashed and froze once, but today i have gotten 5 bsods and it has frozen up over 7 times.
The BSOD error messages have been varying.

this is my current setup running on windows 7 64bit home premium

AMD Phenom II X4 965 Processor 3.4 ghz

Asus M4A79XTD EVO motherboard

Radeon HD5770 graphics card

2 sticks of 2gb ddr3 ram

Minidump files of yesterday and today below. Hope someone can help. Thanks.


My System SpecsSystem Spec
.

10 Jul 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Quote:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, ?memory
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
I suspect the video driver, it was blamed in several crash dump files. I would recommend you to download and install fresh copy of it. The stop code in which it was blamed is 50, which is usually hardware related.
Please run this free video stress test: http://www.carrona.org/furmark.html (Instruction)

Your Rt64win7.sys, which is Realtek Ethernet driver , was blamed, please download and install fresh copy of it

One of the stop code ffffffc000005, which is potentially to be memory corruption, please download third party called memtestx86, burn it to CD using iso recorder ISO Recorder v3 , and let it run for at least 5 passes.

Code:
BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+10ce7 )

Followup: MachineOwner
---------
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------
BugCheck 50, {fffffffffff97140, 1, fffff88004a0c0a0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys

Could not read faulting driver name
Probably caused by : atikmdag.sys ( atikmdag+3640a0 )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff9600014e177, fffff88007225010, 0}

Probably caused by : win32k.sys ( win32k!xxxCallHook2+10b )

Followup: MachineOwner
---------
BugCheck 1000007E, {ffffffffc0000005, fffff88004a29089, fffff88001f2e9e8, fffff88001f2e250}

Probably caused by : atikmdag.sys ( atikmdag+364089 )

Followup: MachineOwner
---------
Run system file check: SFC /SCANNOW Command - System File Checker

Let us know if you need help

Tuan
My System SpecsSystem Spec
10 Jul 2010   #3

Microsoft Window 7 Professional 32 bit
 
 

Also, update these drivers:
Code:
wacommousefilter wacommousefilter.sys Sat Feb 17 01:12:17 2007 (45D5F401) Wacom(tablet) Mouse Filter
WacomVKHid WacomVKHid.sys Fri Feb 16 06:10:54 2007 (45D4E87E) Wacom(tablet) HID filter
asusgsb  asusgsb.sys  Thu Sep 27 20:14:50 2007 (46FBACCA) ASUS Virtual Video Capture Device Driver
My System SpecsSystem Spec
.


11 Jul 2010   #4

windows 7
 
 

Hi again

Thank you for your help. I've been a bit busy so doing all this took a while. I updated all the drivers you suggested and i ran all the tests and didn't get any errors or crashes. Didn't really know what to do with the Furmark, i just did the stability test and it went fine.
I haven't gotten any BSOD's after the updates, but a couple hours ago my other monitor started flashing a bit and 20 seconds after that the computer froze up again. Also 30 minutes ago it just rebooted itself for no reason.
I thought that the sudden rebooting could mean that the temperatures are too high, but the GPU is at around 50-53 celcius in idle and CPU is around 47-51, so I don't think that can be it.
What do you think?
My System SpecsSystem Spec
11 Jul 2010   #5

Microsoft Window 7 Professional 32 bit
 
 

That's why I wanted you to run Furmak test. It is free video stress test. Because in the dmp earlier, I saw that ATi driver was blamed. First thing you wanna try is to reinstall ATi card driver. Make sure to remove old driver before installing new one. Then, run the Furmak test and let us know if anything unusual occur.

Hope it's help

Tuan
My System SpecsSystem Spec
11 Jul 2010   #6

windows 7
 
 

but I said I already removed old ATI drivers and installed the new one and then did the furmark test, and nothing unusual occurred. Or am i missing something here?
My System SpecsSystem Spec
11 Jul 2010   #7

Microsoft Window 7 Professional 32 bit
 
 

sorry I missed that.
Please run system file check:
SFC /SCANNOW Command - System File Checker

What antivirus software are you using? Have you used memtestx86 or different one?

Regard,

Tuan
My System SpecsSystem Spec
11 Jul 2010   #8

windows 7
 
 

Had to open up my laptop because now the computer is giving me constant freezing when i log on windows.

And yeah i did SFC /SCANNOW and memtest86. No errors were found.

Im not using any antivirus software at the moment besides that windows defender.
My System SpecsSystem Spec
11 Jul 2010   #9

Microsoft Window 7 Professional 32 bit
 
 

Can you boot into safe mode
In case faulty drivers cause computer unable to start up, u can try this:
Quote:
To resolve an error caused by a faulty device driver, system service, or BIOS
  • Restart your computer.
  • Press F8 at the character-based menu that displays the operating system choices.
  • Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.
My System SpecsSystem Spec
11 Jul 2010   #10

windows 7
 
 

Uh, sorry had to go for a bit.

Even safe mode freezes up. F8 only displays the boot menu? no options like that there.

Now i got a STOP: 0x0000001E bsod again
My System SpecsSystem Spec
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