BSODs and freezing

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  1. Posts : 9
    windows 7
       #1

    BSODs and freezing


    Hello

    I built a new computer a few months back and it has been working fine. However, couple days ago the computer has started to give me BSODs and after these crashes it also started to freeze up very often.
    Yesterday the computer only crashed and froze once, but today i have gotten 5 bsods and it has frozen up over 7 times.
    The BSOD error messages have been varying.

    this is my current setup running on windows 7 64bit home premium

    AMD Phenom II X4 965 Processor 3.4 ghz

    Asus M4A79XTD EVO motherboard

    Radeon HD5770 graphics card

    2 sticks of 2gb ddr3 ram

    Minidump files of yesterday and today below. Hope someone can help. Thanks.
    Last edited by trolol; 10 Jul 2010 at 09:07.
      My Computer


  2. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #2

    STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

    Usual causes: System service, Device driver, graphics driver, ?memory
    STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

    Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
    I suspect the video driver, it was blamed in several crash dump files. I would recommend you to download and install fresh copy of it. The stop code in which it was blamed is 50, which is usually hardware related.
    Please run this free video stress test: http://www.carrona.org/furmark.html (Instruction)

    Your Rt64win7.sys, which is Realtek Ethernet driver , was blamed, please download and install fresh copy of it

    One of the stop code ffffffc000005, which is potentially to be memory corruption, please download third party called memtestx86, burn it to CD using iso recorder ISO Recorder v3 , and let it run for at least 5 passes.

    Code:
    BugCheck 1E, {0, 0, 0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys ( Rt64win7+10ce7 )
    
    Followup: MachineOwner
    ---------
    BugCheck 1E, {0, 0, 0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
    
    Followup: MachineOwner
    ---------
    BugCheck 50, {fffffffffff97140, 1, fffff88004a0c0a0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    
    Could not read faulting driver name
    Probably caused by : atikmdag.sys ( atikmdag+3640a0 )
    
    Followup: MachineOwner
    ---------
    BugCheck 3B, {c0000005, fffff9600014e177, fffff88007225010, 0}
    
    Probably caused by : win32k.sys ( win32k!xxxCallHook2+10b )
    
    Followup: MachineOwner
    ---------
    BugCheck 1000007E, {ffffffffc0000005, fffff88004a29089, fffff88001f2e9e8, fffff88001f2e250}
    
    Probably caused by : atikmdag.sys ( atikmdag+364089 )
    
    Followup: MachineOwner
    ---------
    Run system file check: SFC /SCANNOW Command - System File Checker

    Let us know if you need help

    Tuan
      My Computer


  3. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #3

    Also, update these drivers:
    Code:
    wacommousefilter wacommousefilter.sys Sat Feb 17 01:12:17 2007 (45D5F401) Wacom(tablet) Mouse Filter
    WacomVKHid WacomVKHid.sys Fri Feb 16 06:10:54 2007 (45D4E87E) Wacom(tablet) HID filter
    asusgsb  asusgsb.sys  Thu Sep 27 20:14:50 2007 (46FBACCA) ASUS Virtual Video Capture Device Driver
    
      My Computer


  4. Posts : 9
    windows 7
    Thread Starter
       #4

    Hi again

    Thank you for your help. I've been a bit busy so doing all this took a while. I updated all the drivers you suggested and i ran all the tests and didn't get any errors or crashes. Didn't really know what to do with the Furmark, i just did the stability test and it went fine.
    I haven't gotten any BSOD's after the updates, but a couple hours ago my other monitor started flashing a bit and 20 seconds after that the computer froze up again. Also 30 minutes ago it just rebooted itself for no reason.
    I thought that the sudden rebooting could mean that the temperatures are too high, but the GPU is at around 50-53 celcius in idle and CPU is around 47-51, so I don't think that can be it.
    What do you think?
      My Computer


  5. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #5

    That's why I wanted you to run Furmak test. It is free video stress test. Because in the dmp earlier, I saw that ATi driver was blamed. First thing you wanna try is to reinstall ATi card driver. Make sure to remove old driver before installing new one. Then, run the Furmak test and let us know if anything unusual occur.

    Hope it's help

    Tuan
      My Computer


  6. Posts : 9
    windows 7
    Thread Starter
       #6

    but I said I already removed old ATI drivers and installed the new one and then did the furmark test, and nothing unusual occurred. Or am i missing something here?
      My Computer


  7. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #7

    sorry I missed that.
    Please run system file check:
    SFC /SCANNOW Command - System File Checker

    What antivirus software are you using? Have you used memtestx86 or different one?

    Regard,

    Tuan
      My Computer


  8. Posts : 9
    windows 7
    Thread Starter
       #8

    Had to open up my laptop because now the computer is giving me constant freezing when i log on windows.

    And yeah i did SFC /SCANNOW and memtest86. No errors were found.

    Im not using any antivirus software at the moment besides that windows defender.
      My Computer


  9. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #9

    Can you boot into safe mode
    In case faulty drivers cause computer unable to start up, u can try this:
    To resolve an error caused by a faulty device driver, system service, or BIOS

    • Restart your computer.
    • Press F8 at the character-based menu that displays the operating system choices.
    • Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option is most effective when only one driver or service is added at a time.
      My Computer


  10. Posts : 9
    windows 7
    Thread Starter
       #10

    Uh, sorry had to go for a bit.

    Even safe mode freezes up. F8 only displays the boot menu? no options like that there.

    Now i got a STOP: 0x0000001E bsod again
      My Computer


 
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