Win 7 Pro x64 Hangs When Sleeping

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  1. Posts : 21
    Windows 7
       #1

    Win 7 Pro x64 Hangs When Sleeping


    Sometimes when I put my laptop into sleep mode, it does not turn off properly. The screen becomes black, but it still keeps running.

    When this happens, the only way to turn it off is to hold the power button for 5 seconds.

    But if I do this, I am greeted by the "Windows did not shut down properly" screen the next time I boot and I obviously lose all my unsaved data.

    System:
    Code:
    [System Summary]
    
    Item    Value    
    OS Name    Microsoft Windows 7 Professional    
    Version    6.1.7600 Build 7600    
    Other OS Description     Not Available    
    OS Manufacturer    Microsoft Corporation    
    System Name    xxxxx
    System Manufacturer    LENOVO    
    System Model    64586QG    
    System Type    x64-based PC    
    Processor    Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)    
    BIOS Version/Date    LENOVO 7LETC6WW (2.26 ), 11.05.2009    
    SMBIOS Version    2.4    
    Windows Directory    C:\Windows    
    System Directory    C:\Windows\system32    
    Boot Device    \Device\HarddiskVolume3    
    Locale    Germany    
    Hardware Abstraction Layer    Version = "6.1.7600.16385"    
    User Name    xxxxx  
    Time Zone    W. Europe Daylight Time    
    Installed Physical Memory (RAM)    3,00 GB    
    Total Physical Memory    2,98 GB    
    Available Physical Memory    1,21 GB    
    Total Virtual Memory    5,96 GB    
    Available Virtual Memory    4,06 GB    
    Page File Space    2,98 GB    
    Page File    C:\pagefile.sys
    Is this a known issue? What could cause something like this?
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Try looking through your Event Viewer to see if anything is recorded.

    You may also try updating your video card drivers, and run the sfc command.
      My Computer


  3. Posts : 21
    Windows 7
    Thread Starter
       #3

    In my event viewer it says:

    03:02:04 The system is entering sleep. Sleep Reason: Application API
    03:02:08 The WinHTTP Web Proxy Auto-Discovery Service service entered the running state.
    03:04:00 Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
    After that I shut it down.

    So could this be related to that service trying to look up some domain name it can't find? I don't remember ever enabling anything like that though.
      My Computer


  4. Posts : 133
    Win7
       #4

    Type services.msc in the start menu search box.

    Disable the WinHTTP Web Proxy Auto-Discovery Service. You don't need it for anything. Stop it too, if it is currently running.

    Then try putting the pc to sleep and see how it reacts.
      My Computer


  5. Posts : 21
    Windows 7
    Thread Starter
       #5

    It worked for a while now since I disabled the WebHTTP service, but now I had the same issue again last night. I let it run for a few minutes and this is what the event viewer said:

    Code:
    14.04.2010 01:42:11:
    The system is entering sleep.
    
    Sleep Reason: Application API
    
    14.04.2010 01:42:36:
    Name resolution for the name wpad.domain domain domain2 timed out after none of the configured DNS servers responded.
    
    14.04.2010 01:46:22
    The Multimedia Class Scheduler service entered the stopped state.
    That was the point where I shut it down forcefully I guess.

    Any ideas?
      My Computer


  6. Posts : 1,506
    W7 Ult. x64 | OS X
       #6

    Sleep Mode & Windows = BAD!

    Just shut down your computer, it only takes a max of about 1 minute to start it back up.

    I think people hear about Apple computers going to sleep and think it's a good idea on their PC. While the function has been improved, it's still just horrid compared to Unix based sleep. You should really just shut the thing down.
      My Computer


  7. Posts : 21
    Windows 7
    Thread Starter
       #7

    I don't really see "just don't use it" as a solution to my problem...

    Resuming from sleep only takes a second, starting up takes at least two minutes, plus an additional 5 minutes or so till I actually have all the programs started and connected again. That's a big difference, especially since I have to move my laptop quite a lot.

    It was also working seamlessly for half a year or so, something must have "broken" it pretty recently.
      My Computer


  8. Posts : 11,840
    64-bit Windows 8.1 Pro
       #8

    Nils said:
    It was also working seamlessly for half a year or so, something must have "broken" it pretty recently.

    You can always do a repair install from your Windows 7 DVD and see if this solves your problem...
      My Computer


  9. Posts : 21
    Windows 7
    Thread Starter
       #9

    I updated the graphics drivers now, but it didn't help. sfc didn't find anything either.

    Yesterday I let the laptop just run after telling it to sleep. Here is what the event log says:
    Code:
    04:17:02
    The system is entering sleep.
    
    Sleep Reason: Application API
    
    04:18:24
    Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
    The next morning it was shut off, but when I started it I got the "recovered from unexpected shutdown" message, so it didn't wake up properly. In the event log I found this entry:

    Code:
    The computer has rebooted from a bugcheck. 
    The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800322b060, 0xfffff80000ba2748, 0xfffffa80088489c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041810-21902-01.
    Any ideas?
      My Computer


  10. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #10

    Nils said:
    I updated the graphics drivers now, but it didn't help. sfc didn't find anything either.

    Yesterday I let the laptop just run after telling it to sleep. Here is what the event log says:
    Code:
    04:17:02
    The system is entering sleep.
    
    Sleep Reason: Application API
    
    04:18:24
    Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded.
    The next morning it was shut off, but when I started it I got the "recovered from unexpected shutdown" message, so it didn't wake up properly. In the event log I found this entry:

    Code:
    The computer has rebooted from a bugcheck. 
    The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa800322b060, 0xfffff80000ba2748, 0xfffffa80088489c0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041810-21902-01.
    Any ideas?

    Hello !!

    You could try this Microsoft KB Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F" looks like it matches you issue.

    Hope this helps,
    Captain
      My Computer


 
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