Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Boot mgr corrupt


11 Jul 2010   #1

Windows 7
 
 
Boot mgr corrupt

Hello, I'm new here. I have had a Dell Inspiron Zino HD for about 5 months. I was getting a blue screen telling me that the PC needed yo shut down to prevent damage to the PC. I got some tech support from Dell through remote access, and he shut down some programs that can cause a blue screen. The PC seemed to run normally for several days until just a few minutes ago. It shut itself down randomly. I got kind of perturbed, thinking I was going to see another blue screen. Instead, on restart, I saw "boot mgr corrupt cannot reboot". No error code. I restarted again, and the PC said that Windows hadn't been shut down properly, and I told it to start up normally. After which, Windows started up just fine, as if nothing had happened. I've thought of inserting the reinstall CD and trying to repair it, but do I need to? Is the PC on verge of crashing? And can Dell help me fix this problem, as the PC is still under warranty? I don't know much about Windows 7, and I don't know a whole lot about computers either. Any help you guys could give me would be greatly appreciated.

My System SpecsSystem Spec
.

11 Jul 2010   #2
Microsoft MVP

 

Use Dell Tech Support to either find the problem or RMA the machine.

My Dad got a lemon from Dell and sent it back.
My System SpecsSystem Spec
11 Jul 2010   #3

Windows 7
 
 

Thanks for the advice. Dell won't give me tech support until it's a hardware issue. I'm not sure this qualifies as a hardware issue, but I'll try. And excuse my novice status..........but what's RMA? I have another Dell machine w/XP SP2 installed, and I've never had a problem w/it. I just ran a chk dsk, and tild it to fix any errors. Took a long time, but it completed. Thanks again!
My System SpecsSystem Spec
.


11 Jul 2010   #4
Microsoft MVP

 

It sounds a lot like a hardware issue. If they aren't going to fix it for you, rather than taking the chance it will go out of warranty without the problem being solved, I would return it for replacement (RMA) which Dell is pretty good at since they have to do it so often apparently.

We can run through tests with you here to check over Windows 7 and some hardware which might get lucky and find the cause. You already did chkdsk which is good. To further clear the HD, run the maker's HD diagnostics/repair full CD scan from here: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

Next test the memory using Windows Memory Diag test for both full passes. If it hits on anything, use memtest86 bootable CD for 5-6 passes or overnight to stress test.

Is it possible overheating causing shutdown? Install Speedfan to watch your temps and give your fans variable speed if applicable.

Run sfc /scannow to check for any damaged Windows 7 system files. Any evidence that Windows 7 is the problem could require a Repair Install which is next best thing to Clean Reinstall.

Check the Event Viewer>Admin view for repeat errors and google them to resolve.

Generate a System Health Report and look for cued issues at the top of Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools. Check also Performance log to resolve repeat issues.
My System SpecsSystem Spec
12 Jul 2010   #5

Windows 7
 
 

I spoke w/Dell, and you're right the fan isn't working properly. The PC is overheating. And that's what's causing the random reboots. They said they'd send a tech out to replace all hardware that has been damaged. They wanted me to do the testing you suggested, and I tried. But there wasn't an option on the utility partition to test the motherboard. Either way, the fan is not turning on, or it's not running at a fast enough speed. I tested the fan, and in the 5 months I've owned the PC, I have never heard that sound on bootup. They also wanted me to open up the PC and reseat the memory myself. I absolutely refuse to open this machine up. Because if I do it, and screw anything up, it voids the warranty. If they want the memory reseated, they need to come out and do it themselves. But thanks for your quick reply!
My System SpecsSystem Spec
12 Jul 2010   #6
Microsoft MVP

 

Make sure you get it running absolutely perfectly long enough before your warranty expires that it doesn't relapse, or insist that they RMA it in time to test fully a new Dell for any problems it has.

They offered to extend my Dad's warranty if he RMA'd it but he'd already had enough of Dell and sent it back. So I would press them to extend your warranty if everything has not worked out perfectly and you RMA it before it expires.

Hope you didn't get a dud, Dude(tte).
My System SpecsSystem Spec
13 Jul 2010   #7

Windows 7
 
 

I hope I didn't get a dud either. But, they're coming out to my house and replacing the motherboard, the fan, the heat sink, the memory, and hard drive. To me, it sounds like they're replacing the whole computer. Why not just bring me a new CPU while you're at it? They offered me an extended warranty for a price. My son's father said the warranty should start over when they replace the parts. Is there a way to get out of paying for the extended warranty? B/c if there is, I'd like to do it. I loved this little 8x8 box when I first got it. She ran beautifully and quietly. (Turns out too quietly b/c the fan wasn't running. LOL) I'd really like to extend the warranty, as well as the life of the PC. Thanks Greg! You're a lifesaver!
My System SpecsSystem Spec
13 Jul 2010   #8

Windows 7 Ultimate x64
 
 

As it is hardware and not software that you loaded onto the machine causing the problem, I would refuse to pay for any warranty. They should extend it free of charge. When the technician arrives press him for a new machine altogether as he is basically going to redo your whole computer. Tell Dell you will not pay for their faulty machine.

Afterall you have already paid for a working machine.
My System SpecsSystem Spec
13 Jul 2010   #9
Microsoft MVP

 

Right, they are replacing all of those parts likely damaged by heat, so they need to follow suit and replace the mobo too. Perhaps you can call them and ask why you should not have it fully replaced. If their explanation doesn't make sense, then insist on replacement and extension of your warranty long enough to make sure the new Dell isn't a dud.
My System SpecsSystem Spec
Reply

 Boot mgr corrupt




Thread Tools



Similar help and support threads for2: Boot mgr corrupt
Thread Forum
C:/boot/BCD corrupt Installation & Setup
Solved BOOT MGR image is corrupt The sytem cannot boot error! URGENT!! General Discussion
c:\boot\BCD corrupt BSOD Help and Support
Boot Manager Is Corrupt - Help! BSOD Help and Support
corrupt boot Installation & Setup
c:\boot and others corrupt Installation & Setup
Boot corrupt run out of ideas BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 02:54 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33