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Windows 7: Startup repair fails


11 Jul 2010   #1

Win 7
 
 
Startup repair fails

Recently my PC stopped responding, so i waited (an hour), and my PC still didn't respond(no Ctrl ALT Del, no Ctrl Shift Esc) so I cut the power supply(probably not the best thing to do) and restarted. After starting up the login screen didn't appear, instead i got a black screen(PC still running), so I cut the power supply(again probably not the best thing to do) and restarted. Like I expected I got a BIOS error screen telling me there went something wrong and asking to start normally or to start startup repair. No matter what i chose, I always got the following error:

Code:
Status: 0xc000000e
 
Info: The boot selection failed because a required boot device is inaccessible
It advised me to use the installation DVD and select repair system. So I did what it said But the setup was unable to repair my PC. It asks me if I want to send details to MS In this dialog I choose view problem details and I get this:

Code:
Problem signature:
  Problem Event Name: StartupRepairOffline
  Problem Signature 01: 6.1.7600.16385
  Problem Signature 02: 6.1.7600.16385
  Problem Signature 03: unknown
  Problem Signature 04: 21201008
  Problem Signature 05: ExternalMedia
  Problem Signature 06: 3
  Problem Signature 07: CorruptFile
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
Read our privacy statement online:
  Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
  X:\windows\system32\en-US\erofflps.txt
I send, and Choose view diagnostic and repair details, then I get this

Code:
Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎7/‎11/‎2010 9:40:26 AM (GMT)
Number of repair attempts: 6
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 343 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Boot manager generic failure 0xc000000e
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 437 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 94 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 592 ms
Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 14805 ms
Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Root cause found: 
---------------------------
Boot critical file d:\windows\system32\drivers\wrqpfogq.sys is corrupt.
Repair action: File repair
Result: Failed. Error code =  0x2
Time taken = 15241 ms
Repair action: System files integrity check and repair
Result: Failed. Error code =  0x490
Time taken = 1015847 ms
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 109 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Boot manager generic failure 0xc000000e
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 219 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 63 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Boot manager generic failure 0xc000000e
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 405 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
---------------------------
---------------------------

Kind Regards
Bavo Luysterborg(dardanus)


PS: I can access my files (by choosing drivers during startup repair, locating a .sys file, choosing open with, notepad, in notepad choosing open and select all files)and move them to my external hard disk and vice versa in case i need to upload the corrupt file or download something to repair my PC

PS2: I don't know whether you can use the .sys file or not but I decided to attach it to this post


My System SpecsSystem Spec
.

11 Jul 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dardanus View Post
Recently my PC stopped responding, so i waited (an hour), and my PC still didn't respond(no Ctrl ALT Del, no Ctrl Shift Esc) so I cut the power supply(probably not the best thing to do) and restarted. After starting up the login screen didn't appear, instead i got a black screen(PC still running), so I cut the power supply(again probably not the best thing to do) and restarted. Like I expected I got a BIOS error screen telling me there went something wrong and asking to start normally or to start startup repair. No matter what i chose, I always got the following error:

Code:
Status: 0xc000000e
 
Info: The boot selection failed because a required boot device is inaccessible
It advised me to use the installation DVD and select repair system. So I did what it said But the setup was unable to repair my PC. It asks me if I want to send details to MS In this dialog I choose view problem details and I get this:

Code:
Problem signature:
  Problem Event Name: StartupRepairOffline
  Problem Signature 01: 6.1.7600.16385
  Problem Signature 02: 6.1.7600.16385
  Problem Signature 03: unknown
  Problem Signature 04: 21201008
  Problem Signature 05: ExternalMedia
  Problem Signature 06: 3
  Problem Signature 07: CorruptFile
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
Read our privacy statement online:
  Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
  X:\windows\system32\en-US\erofflps.txt
I send, and Choose view diagnostic and repair details, then I get this

Code:
Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎7/‎11/‎2010 9:40:26 AM (GMT)
Number of repair attempts: 6
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 343 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 47 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Boot manager generic failure 0xc000000e
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 437 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 94 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 592 ms
Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 14805 ms
Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Root cause found: 
---------------------------
Boot critical file d:\windows\system32\drivers\wrqpfogq.sys is corrupt.
Repair action: File repair
Result: Failed. Error code =  0x2
Time taken = 15241 ms
Repair action: System files integrity check and repair
Result: Failed. Error code =  0x490
Time taken = 1015847 ms
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 109 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Boot manager generic failure 0xc000000e
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 219 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
---------------------------
---------------------------
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = D:\Windows
AutoChk Run = 0
Number of root causes = 1
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 125 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 63 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 16 ms
Boot manager generic failure 0xc000000e
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 405 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Root cause found: 
---------------------------
Boot status indicates that the OS booted successfully.
---------------------------
---------------------------
Kind Regards
Bavo Luysterborg(dardanus)


PS: I can access my files (by choosing drivers during startup repair, locating a .sys file, choosing open with, notepad, in notepad choosing open and select all files)and move them to my external hard disk and vice versa in case i need to upload the corrupt file or download something to repair my PC

PS2: I don't know whether you can use the .sys file or not but I decided to attach it to this post

The error messages point to your HD, run a chkdsk /f/r is possible.

The "sys" file has no information in google so I suspect it might be a virus. Run a virus scan if you can boot from safemode (F8)
My System SpecsSystem Spec
12 Jul 2010   #3

Win 7
 
 

I was unable to boot from safe mode(actually unable to boot at all from my HD)And could only use the installation DVD to boot so I was unable to run a scan of the file on my PC. I ran a scan of the file I uploaded, on another PC with MS Security essentials, it was clean. I also ran a chkdsk /f/r on my C-drive and my D(boot)-drive. I know how to run chkdsk /f/r but I have absolutely no clue of what the results mean. So I don't know what to do now.

The results(cmd after test):
C-drive
Code:
X:\Sources> chkdsk c:/f/r
The type of the file system is NTFS.
CHKDSK is verifying files (stage 1 of 5)...
  256 file records processed.
File verification completed.
  0 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  0 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  330 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  256 file SDs/SIDs processed.
Security descriptor verification completed.
  37 data files processed.
CHKDSK is verifying file data (stage 4 of 5)...
  240 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  19394 free clusters processed.
Free space verification is complete.
Windows has checked the file system and found no problems.
    102399 KB total disk space.
     22076 KB in 50 files.
        24 KB in 39 indexes.
         0 KB in bad sectors.
      2723 KB in use by the system.
      2048 KB occupied by the log file.
     77576 KB available on disk.
      4096 bytes in each allocation unit.
     25599 total allocation units on disk.
     19394 allocation units available on disk.
Failed to transfer logged messages to the event log with status 50.
D-drive
Code:
Microsoft Windows [Version 6.1.7600]
 
X:\Sources>chkdsk d:/f/r
The type of the file system is NTFS.
Volume label is BOOT.
CHKDSK is verifying files (stage 1 of 5)...
  423168 file records processed.
File verification completed.
  555 large file records processed.
  0 bad file records processed.
  0 EA records processed.
  98 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
  500710 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
  423168 file SDs/SIDs processed.
Security descriptor verification completed.
  38772 data files processed.
CHKDSK is verifying Usn Journal...
  34015048 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  423152 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  39704398 free clusters processed.
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.
 445288447 KB total disk space.
 285741344 KB in 375653 files.
    191564 KB in 38773 indexes.
         0 KB in bad sectors.
    537943 KB in use by the system.
     65536 KB occupied by the log file.
 158817596 KB available on disk.
      4096 bytes in each allocation unit.
 111322111 total allocation units on disk.
  39704399 allocation units available on disk.
Failed to transfer logged messages to the event log with status 50.
At first I hoped The problem would be solved because the check on D:\ said:
Code:
Windows has made corrections to the file system.
But when I rebooted I got the same error as before.

I don't know what to do, I hope you can tell me.

Bavo Luysterborg
My System SpecsSystem Spec
.


10 Dec 2011   #4

Windows 7 Home Premium 64bit
 
 

I was wondering if you ever found a fix for this? I found this thread while searching a problem my friends computer is having. I am getting the exact same error codes as you are and can't get this drive to boot Windows. Even tried hooking it up to my computer to just view the contents of the drive and that wouldn't work. He said he got a virus and Norton told him to install some stuff and it rebooted and wouldn't load again.
My System SpecsSystem Spec
10 Dec 2011   #5

Win 7
 
 

I couldn't fix it, I just backed up my entire drive to an external hard disk, reinstalled windows and restored the backup.
My System SpecsSystem Spec
23 Dec 2011   #6

Windows 7 Home Premium 32bit
 
 

How do you back up your entire drive to external hard disk without booting windows? Thanks.
My System SpecsSystem Spec
24 Dec 2011   #7

Win 7
 
 

you can access your files by choosing drivers during startup repair, locating a .sys file, choosing open with, notepad, in notepad choosing open and select all files and then you can use copy/paste to move them to an external hard disk or you could try backup software that you can burn to a cd and boot that CD
My System SpecsSystem Spec
24 Dec 2011   #8

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

If you have a External HD, you could copy & paste your data.
Copy & Paste - in Windows Recovery Console
than copy & paste your data to new HD Drive or install.
My System SpecsSystem Spec
15 Jan 2012   #9

Windows 7 Ultimate 64bit
 
 
Try this.

Download from the internet Hiren's Boot CD, burn it on a CD-R media and put it into your disk drive and boot from CD/DVD drive. You will be taken to the menu and one of the choises will be Mini Windows XP. Choose that and when it starts Mini Windows XP, go to Start, than HBCD Menu. Go to Programs, than AntiVirus/Spyware, than choose Avira Free Antivirus. It will run in a Command Prompt window and than just follow the instructions and let it work.
My System SpecsSystem Spec
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