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Windows 7: Blue Screen of Death (BSOD) Posting Instructions


11 Jul 2010   #1
z3r010

 
Blue Screen of Death (BSOD) Posting Instructions

BSOD - Posting Instructions

information   Information
This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data.

To get better help with your Windows 7 BSOD issue, please follow these steps below.







OPTION ONE
To Use DM Log Collector

1. Click/tap on the Download button below to download the file below.

download
2. Save the .exe file to your desktop or other convenient location.

3. Double click on the file to run it.

4. If prompted by UAC then, click/tap on Yes (Windows 7/8) or Continue (Vista).

5. A command prompt will now open to get the required information from your system, save the information into a debug-YourComputerName-xxxx.zip file on your desktop, and close.

6. When finished with step 5, do either step 7 or 8 below.

7. If You Have Already Started a Thread in "BSOD Help and Support"
A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 9 below.
8. If You Have Not Already Started a Thread in "BSOD Help and Support"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.
A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 9 below.
9. In your BSOD post, upload the debug-YourComputerName-xxxx.zip file into your post.






OPTION TWO
To Use SF Diagnostic Tool
1. If you have not already, then please follow this first: Dump Files - Configure Windows to Create on BSOD

2. Download and run the SF_Diagnostic_Tool.exe file to use the Grab All button as instructed in the tutorial link below.
SF Diagnostic Tool - Using for Troubleshooting


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3. When finished with step 2, do either step 4 or 5 below.

4. If You Have Already Started a Thread in "BSOD Help and Support"
A) Go back to your original thread that you created for your BSOD issue, edit your existing post or reply with a new post, and go to step 6 below.
5. If You Have Not Already Started a Thread in "BSOD Help and Support"
NOTE: Please do not create duplicate threads and posts on the same issue. Doing so will only waste your time and the time of other members trying to help.
A) Start a new thread in the BSOD Help and Support forum area, post all details about your BSOD issue, then go to step 6 below.
6. In your BSOD post, upload the renamed SF_DD_MM_YYYY.zip folder into your post.





My System SpecsSystem Spec
13 Jul 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Please do not post your results in this thread. Each person need to start his own thread. If you have already made a thread on the BSOD problem, go back to that thread and re-post in it. Please don't make duplicate threads. Here is a link to start a thread in the Crashes section: http://www.sevenforums.com/newthread...newthread&f=38

Note   Note

If you've already started a thread without the dump files when you made the thread, go back and add the dump files as a zip attachment to a new post. Please don't make a duplicate thread (one without the dump files, and then one with the dump files. Thanks.
My System SpecsSystem Spec
Closed Thread

 Blue Screen of Death (BSOD) Posting Instructions




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