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Windows 7: BSOD error on HP Laptop

11 Jul 2010   #1

Windows 7 Home Premium 64bit
 
 
BSOD error on HP Laptop

Yeah, i have a HP laptop and it came up with a BSOD, but i wasn't able to get the error it said but after the laptop restarted it came up with this.
Windows has recovered from an unexpected shutdown

Windows can check online for a solution to the problem the next time you go online

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A13A117FEE
BCP2: 0000000000000000
BCP3: FFFFF80002CC6560
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070710-52057-01.dmp
C:\Users\Kevin\AppData\Local\Temp\WER-82462-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
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P.S an attachment of the Windows7_BSOD_jcgriff2 and Rescource and Performance html is included in the documents.rar

My System SpecsSystem Spec
.

11 Jul 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

What anti-virus are you using? If you are using AVG, remove it, and install Microsoft Security Essentials instead.
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI01.506\070710-52057-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c5f000 PsLoadedModuleList = 0xfffff800`02e9ce50
Debug session time: Wed Jul  7 17:11:34.447 2010 (UTC + 7:00)
System Uptime: 0 days 0:29:49.634
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a13a117fee, 0, fffff80002cc6560, 5}

Unable to load image \??\C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN764\AVGIDSFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AVGIDSFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.sys

Could not read faulting driver name
Probably caused by : AVGIDSFilter.sys ( AVGIDSFilter+1406 )

Followup: MachineOwner
---------
Regard

Tuan
My System SpecsSystem Spec
11 Jul 2010   #3

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by ttran View Post
What anti-virus are you using? If you are using AVG, remove it, and install Microsoft Security Essentials instead.
Code:
 
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
 
 
Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI01.506\070710-52057-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
 
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c5f000 PsLoadedModuleList = 0xfffff800`02e9ce50
Debug session time: Wed Jul  7 17:11:34.447 2010 (UTC + 7:00)
System Uptime: 0 days 0:29:49.634
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
BugCheck 50, {fffff8a13a117fee, 0, fffff80002cc6560, 5}
 
Unable to load image \??\C:\Program Files (x86)\AVG\AVG9\Identity Protection\Agent\Driver\Platform_WIN764\AVGIDSFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AVGIDSFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.sys
 
Could not read faulting driver name
Probably caused by : AVGIDSFilter.sys ( AVGIDSFilter+1406 )
 
Followup: MachineOwner
---------
Regard

Tuan

Yeah i'm using AVG but instead of using MIcrosoft Security Essentials can i use something else like NOD32

Thank YOu
My System SpecsSystem Spec
.


11 Jul 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

sorry buddy, NOD32 is notorious for causing BSODs too. Please install MSE during this time
My System SpecsSystem Spec
Reply

 BSOD error on HP Laptop




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