Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: [BSOD] - Crashed twice in an hour

13 Jul 2010   #1
Tilting Clock

Windows 7 Home Premium
 
 
[BSOD] - Crashed twice in an hour

Neither time have I seen the error screen itself, but my computer has crashed twice this morning while in the midst of streaming video from Netflix instant view. I guess it doesn't take a genius to guess that this is where the problem is hiding. I lack the current technical knowledge to analyze the dump files myself, so some assistance here would be much appreciated.

My System

64-bit OS
Windows 7 Home Premium
Manufacturer: Gateway
Model: DX4300
Processor: AMD Phenom(tm) II X4 805 (2.5 GHz)
RAM: 8 GB

Attached is both of the dump files created today. I'm not certain if this is redundant or no, but I'd hoped it would help narrow down what the issue is.

Much appreciated,
Tilting Clock


My System SpecsSystem Spec
.

14 Jul 2010   #2
usasma
Microsoft MVP

 
 

We have had issues in the past with Norton/Symantec products causing networking issues and not leaving any trace of that in the error messages. As such, please follow these directions:
Quote:
Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: Download and run the Norton Removal Tool
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's
Next, please download a fresh copy of the Win7 driver for your wireless device (yours is from 2007)
If there isn't a Win7 driver available, please post back with the make and model of your wireless device
Then uninstall the current program/driver for your wireless device
Then install the freshly downloaded driver.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jul 13 12:14:47.389 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:57.934
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  ccSvcHst.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Jul 13 11:37:53.844 2010 (UTC - 4:00)
System Uptime: 1 days 0:55:26.405
BugCheck D1, {92, 2, 0, fffff880064e2d56}
*** WARNING: Unable to verify timestamp for athrxu6.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxu6.sys
Probably caused by : athrxu6.sys ( athrxu6+88d56 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
  
  
 
My System SpecsSystem Spec
Reply

 [BSOD] - Crashed twice in an hour




Thread Tools





Similar help and support threads
Thread Forum
Battery Backup decreases from 4 hour to half an hour
After having bad sector problem in hdd, my battery backup is deceases. My lappy is just only 1 year old from toshiba. Also an 'x' sign blink on my battery at taskbar showing consider for battery replacing. but i don't think so that my battery is dying. Please fix it. I'm thankful for that.
Hardware & Devices
BSOD each hour.
Hi guys. Been struggling for days now trying to figure out what my computers problem is. It keeps getting bluescreens. The screen freezez, blue screen appears - it reboots but is then unable to find bootdrive, so i have to reboot it and start it over again. Problemsignatur: Navn pๅ...
BSOD Help and Support
BSOD Every hour or so.
Hola i have been having a lot of issues with my computer and blue screen of death recently. I have tried everything to create minidumps and that doesn't work. I hope my attachments are there because thats the photos of the blue screen. Oh another issue that i have been having since the blue screen...
BSOD Help and Support
BSOD every hour or so
Hello, I get a BSOD after having my computer (windows 7 ultimate X64) on for about an hour to an hour and half. I get the following message: "a process or thread crucial to system operation has unexpectedly exited or been terminated". It doesn't matter if my computer is under stress or not,...
BSOD Help and Support
BSOD after hour of use, (3B, 7F)
Okay, I have to type this fast before another BSOD. Over a week ago, I bought a new graphics card and power supply, specifically, a EVGA 660 GTX OC, and a Thermaltike 600w. Ever since then, I've been getting BSOD's an hour or two after booting up. Usually, Chrome will crash first, then the...
BSOD Help and Support
Bios hour not the same as laptop hour.
Hi there. I have Windows 7 Home Premium 64bit. A while ago i started to have problems with the clock time. So i started searching for answers on Google. Every topic referred to Cmos battery but I doubt it to be Cmos battery fault for one reason: My Laptop Emachine eMe442 is for like a month or more...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

ฉ Designer Media Ltd

All times are GMT -5. The time now is 15:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App