USB Mass Storage devices won't install

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  1. speedy1971
    Posts : 44
    Windows 7 x64
       New #1

    USB Mass Storage devices won't install


    Hello all

    Well this is a strange one.

    Anytime I try to plug in a "new" (e.g. never plugged in to this computer before) USB Mass Storage device, device installation fails. When I click on the balloon that says device installation failed, it says "No driver found". If I manually choose a location to search drivers and choose \Windows\System32\Drivers, Device Manager chooses "USB Mass Storage Device" but says "could not install because there was an error". (Gee, thanks, so helpful :))

    I am getting this error with an old iPod Nano (1st gen!) but it will also happen with USB Memory Keys etc.

    Any ideas?

    SS

    Oh yeah... Windows 7 x64 Dell Studio XPS 8100 8GB
    Last edited by speedy1971; 11 Jul 2010 at 21:00. Reason: forgot to include specs.
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  3. electrotune1200
    Posts : 914
    Windows 8 Pro
       New #2

    Are you running 32 or 64 bit Windows 7?
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  4. electrotune1200
    Posts : 914
    Windows 8 Pro
       New #3

    Nevermind....


    Go to this site
    Dell Drivers and Downloads

    Enter your service tag to get the appropriate drivers list. Install the Chipset and Sata Drive drivers.

    Let us know if this resolves your problem.
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  6. speedy1971
    Posts : 44
    Windows 7 x64
    Thread Starter
       New #4

    No effect.

    And I tried removing the UpperFilters key for "Disk Drive" class. BAD idea. Won't be trying that again :)
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  7. electrotune1200
    Posts : 914
    Windows 8 Pro
       New #5

    Is this the original install of Windows 7 from Dell?

    Have you disabled any services that you can remember?

    Have you messed around in the registry? (Any registry cleaners etc.)
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  8. speedy1971
    Posts : 44
    Windows 7 x64
    Thread Starter
       New #6

    Nope. Stock system. Some crapware removed. I didn't disable any services that would be relevant...
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  10. electrotune1200
    Posts : 914
    Windows 8 Pro
       New #7

    OK....

    I found this article after doing a bit of research for you.
    Windows Vista Cannot Auto Find Driver for New USB Device Plugged In » Tip and Trick

    If you want, for your safety I'd set a system restore point before you try this procedure. (Just to be on the safe side)

    Go to this location
    C:\Windows\System32\DriverStore

    Delete the "INFCACHE.1" file. (You may need full administrative privelages)

    Let us know if this fixes your problem.
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  11. speedy1971
    Posts : 44
    Windows 7 x64
    Thread Starter
       New #8

    Interesting.

    OK I will try it out tomorrow.

    Today I dont want to mess around since I need to activate my iPhone
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  12. theog
    Posts : 11,408
    ME/XP/Vista/Win7
       New #9

    This may help:

    Driver Install - Device Manager
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  13. speedy1971
    Posts : 44
    Windows 7 x64
    Thread Starter
       New #10

    theog said:
    This may help:

    Driver Install - Device Manager
    If the solution lie in there, I would have surely found it. I'm no novice to Windows.
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