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Windows 7: Random crashes, Blue Screens and restarts

13 Jul 2010   #1

Windows 7
 
 
Random crashes, Blue Screens and restarts

Hi, I'm new to the forum and my computer is being a d!ck. Yes, only d!ck can describe it.

During last week, I was scanning my computer with Advanced System Protector. The program did not scan any files for the whole night so I stop it but the computer hangs and I was forced to restart. That is when the whole problem starts. When I log on, after a little bit, the taskbar turns into light blue and my internet has a red cross (sometimes the sound would be disabled too). I thought it was a virus problem so I try to scan it with many anti-virus programs. When the programs reach a registry key(I think), the whole computer would just restart. So I did a Disk Check. The programs were able to scan after that and it was able to get rid off many viruses and malwares. I scanned with BitDefender, Malwarebytes, Advanced System Protector, SuperAntiSpyware and 360Shadu. The problem continues so I defragged the computer and registry but they didn't work. Right now, Windows Explorer would crash now and then or the computer would randomly restart, this happens several times a day.

Also, there are 2 updates that reappears every few minutes after I install them. The internet also disables every now and then everyday.

How can I fix this?

Thanks
imagm

My System SpecsSystem Spec
13 Jul 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Running a multiple antivirus software in your system is not a good idea. I've seen many BSODs caused by running more than 1 antivirus software at the same time. I would suggest you to remove all of the antivirus software from your system using uninstaller tool that you can find at the antivirus producer. Then install Microsoft Security Essential for the time being:
http://www.microsoft.com/security_essentials

Scan the whole system file check and let us know the result:
SFC /SCANNOW Command - System File Checker

You mentioned BSODs, please post any crash dump in your next post, following this instruction:
http://www.sevenforums.com/crash-loc...d-problem.html

It's possible that you might want to do a clean install. However, I want to look at your crash dump to see if hardware issue is related.

Regard,

Tuan
My System SpecsSystem Spec
14 Jul 2010   #3

Windows 7
 
 
Windows 7 Home Prem. Need UBER HELP!

Hey guys, I restored my computer to the point when I first got it because of all the crashes I had. After 2.5 hours of play flashgames, the computer restart one time and went BlueScreen 2 times on me.

Here are some details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 4e
BCP1: 0000000000000099
BCP2: 000000000011A750
BCP3: 0000000000000002
BCP4: 0000000000121A81
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\071410-23571-01.dmp
C:\Users\jjj\AppData\Local\Temp\WER-48017-0.sysdata.xml

I didn't have enough time to take the picture of the blue screen but I saw something about "dump" files or something and I have no idea what all these numbers are. Please help

Thanks,
imagm

Edit:

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
x64.
- the original installed OS on the system?
Windows 7.
- an OEM or full retail version?
OEM.

- What is the age of system (hardware)?
A month.
- What is the age of OS installation (have you re-installed the OS?)
A month.
My System SpecsSystem Spec
.


14 Jul 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

I don't see any crash dump file in the one you just uploaded, did you use any clean tool such as CCleaner or anything like that, they can erase the minidump file. If so, please disable them and upload again your dmp in next folder.
Double check if you have set your system to create minidump:
Quote:
Windows 7:
Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.




My System SpecsSystem Spec
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 Random crashes, Blue Screens and restarts





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