Windows 7: New PC crashes BSOD-Napoleon TW/Anno1404/WoW

Gflex · 14 Jul 2010

Thanks for your reply to my previous thread Richc46.

Since your advice i have tried various things and have now forked out 150 notes for another 6gb ram thinking that may help.

I am still getting crashes on certain games.

I've attached most upto date minidump files (can't read them my end, says they are not recognizable).

Would really appreciate any feedback on what the crashes are caused by.

M.thanks

Gflex

Jonathan_King · 14 Jul 2010

Your graphics card is giving a lot of errors, when you play a certain game. Please install a fresh copy of the drivers.

Do you have another graphics card you can try using?

Remove AVG: http://download.avg.com/filedir/util...removerx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Install the latest PC Probe utility from this site: ASUSTeK Computer Inc.-Support-

...Summary of the Dumps:

Code:


Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul  9 14:32:38.654 2010 (UTC - 4:00)
System Uptime: 0 days 2:31:36.669
BugCheck 50, {fffff8e00e5b23d0, 0, fffff88004f9c46c, 5}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceDmaBuffer+51c )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Anno4.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jul  7 13:50:27.238 2010 (UTC - 4:00)
System Uptime: 0 days 1:57:26.252
BugCheck 50, {fffff8e00ac3a4b8, 0, fffff88004f79129, 5}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceDmaBuffer+1d9 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Anno4.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jun 30 16:28:46.667 2010 (UTC - 4:00)
System Uptime: 0 days 1:23:20.697
BugCheck A, {8000, 2, 0, fffff80002c819d2}
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  Anno4.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jun 30 14:42:39.388 2010 (UTC - 4:00)
System Uptime: 0 days 1:49:40.419
BugCheck 50, {fffff8b012806b40, 0, fffff8800413a475, 5}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Free+65 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Anno4.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 16:08:40.165 2010 (UTC - 4:00)
System Uptime: 0 days 1:59:34.069
BugCheck A, {1000000, 2, 0, fffff80002c9a9d2}
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul  9 17:23:31.063 2010 (UTC - 4:00)
System Uptime: 0 days 0:19:12.078
BugCheck A, {800000, 2, 0, fffff80002c939d2}
Probably caused by : ntkrnlmp.exe ( nt!KiProcessExpiredTimerList+72 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Jul  7 17:34:35.645 2010 (UTC - 4:00)
System Uptime: 0 days 3:42:54.660
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul  9 16:57:02.259 2010 (UTC - 4:00)
System Uptime: 0 days 2:11:49.274
BugCheck 3B, {c0000005, fffffa800b488000, fffff8800bb2ab30, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Wow.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Gflex · 17 Jul 2010

Thanks for your reply and advice Jonathan_King

I have tried what you said and deleted my Anti-virus (i was running VirginMedia security).

Installed now is Microsoft security essentials.

I played anno 1404 after installing MSE and had a crash free system for a few days. Then played Wow and game just total crashed to reboot, all i saw at crash briefly was thin jagged diagonal blue/purple ish lines.

It crashed like this twice last night. Today i had same type of crash on Anno1404.

I have re-attached minidumps with newest ones since my last attachment.

The BSod codes seem a little different than they were before.

Would appreciate some help, is it my graphics card (Asus HD5870)? Memory?

Many thanks

Gflex

Jonathan_King · 17 Jul 2010

Please install the latest PC Probe utility from this site: ASUSTeK Computer Inc.-Support-

Code:

AsIO.sys     Mon Dec 17 04:11:49 2007

...Summary of the Dumps:

Code:


Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul 16 17:44:31.989 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:47.004
BugCheck 50, {fffff8e00ddf7450, 0, fffff880042b0bf0, 5}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+430 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 07:18:41.944 2010 (UTC - 4:00)
System Uptime: 0 days 2:28:37.959
BugCheck D1, {40, 2, 8, 40}
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
PROCESS_NAME:  Anno4.exe
BUGCHECK_STR:  0xD1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul 16 17:13:22.507 2010 (UTC - 4:00)
System Uptime: 0 days 1:17:57.522
BugCheck 10E, {b, fffff880021ce600, ffffffffc000000d, 0}
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::CompleteBuildPagingBufferIteration+2a9 )
BUGCHECK_STR:  0x10e_b
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

Gflex · 18 Jul 2010

Thanks for reply, i could not install the pc probe utility.

I just had unstable gameplay, audio icon in taskbar had red x through it and internet connection red x through it.

got a load of wermgr warning boxes, one is attached.
what does it mean?

Gflex

Windows 7: New PC crashes BSOD-Napoleon TW/Anno1404/WoW

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