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Windows 7: BSODS, The continuing story Part 2


15 Jul 2010   #1

Windows 7 ultimate x 64
 
 
BSODS, The continuing story Part 2

Hi Tuan and Tews,

Hopefully you might remember my previous thread, which finished 2 days ago on an optimistic note.

Following on from tests performed etc, I restarted my system almost 48 hours later to test cold start. Unfortunately system had 3 blue screens and black screen before stabilising.

I have attached as much info as could muster from the blue screens. Somewhere in there might be a solution

Thanks again,

Regard,

Chalky

My System SpecsSystem Spec
.

15 Jul 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Quote   Quote: Originally Posted by Chalky Skipper View Post
Hi Tuan and Tews,

Hopefully you might remember my previous thread, which finished 2 days ago on an optimistic note.

Following on from tests performed etc, I restarted my system almost 48 hours later to test cold start. Unfortunately system had 3 blue screens and black screen before stabilising.

I have attached as much info as could muster from the blue screens. Somewhere in there might be a solution

Thanks again,

Regard,

Chalky
Hi Chalky

This one is pretty straight. Its your PCTools, specifically PCTCore64.sys. I would uninstall it and see if the problem goes away. You can always re-install it later

Sorry if I forgot result last time, but it would be best if you can run memtestx86 for at least 5,6 passes to eliminated memory corruption
http://www.carrona.org/memdiag.html <---Instruction

BUGCHECK SUMMARY:
Code:
BugCheck 7E, {ffffffffc0000005, fffff80003598bb9, fffff8800332b128, fffff8800332a980}

Unable to load image PCTCore64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PCTCore64.sys
*** ERROR: Module load completed but symbols could not be loaded for PCTCore64.sys
Probably caused by : PCTCore64.sys ( PCTCore64+31a11 )

Followup: MachineOwner
---------
BugCheck 3B, {c0000005, fffff80003554cf5, fffff88006c18740, 0}

Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+965 )

Followup: MachineOwner
---------
BugCheck A, {fffffb80075ad520, 2, 0, fffff80003278eeb}

Probably caused by : memory_corruption ( nt!MiResolveMappedFileFault+8b )

Followup: MachineOwner
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
15 Jul 2010   #3

Windows 7 ultimate x 64
 
 

Hi Tuan,

THanks for quick reply, will uninstall Spydoctor and wait another 48 hours.

You obviously don't sleep,as, according to my clock it would be around 0450 hrs in your neck of the woods when you posted the reply.

Will advise result.

Regards,


Chalky
My System SpecsSystem Spec
.


15 Jul 2010   #4

Microsoft Window 7 Professional 32 bit
 
 

I'm home in Vietnam for summer. You live in Australia right? So probably we are not much different in time. I'm going back to United State in September and time will be much much different by that time. Hopefully remove PC tool will solved the problem.
What other antivirus software are you using? Again, third party software especially antivirus, are potential cause for BSODs, no matter it is blamed directly in the dump file or not?
My System SpecsSystem Spec
15 Jul 2010   #5

Windows 7 ultimate x 64
 
 

Hi Tuan,
Looks like only about 3 hour difference.
I had Kaspersky on system,however it appeared to be playing up so uninstalled, tried Comodo but had problems with that as well and looks like Spydoctor also travelling same direction. Now wondering what protection I can put on without causing problems.

Regards,

Chalky
My System SpecsSystem Spec
15 Jul 2010   #6

Windows 7 Professional x64
 
 

Install Microsoft Security Essentials: http://www.microsoft.com/security_essentials

Guaranteed not to cause problems.
My System SpecsSystem Spec
15 Jul 2010   #7

Windows 7 ultimate x 64
 
 

Hi Jonathan,

Thanks for advise. Will certainly give it a go

Regards,

Chalky
My System SpecsSystem Spec
15 Jul 2010   #8

Windows 7 Professional x64
 
 

Keep us posted! We always like to hear results.
My System SpecsSystem Spec
07 Aug 2010   #9

Windows 7 ultimate x 64
 
 
The Story so far

Hi,

Need help to sort out ongoing problem. Have have 2 previous threads with this problem but still no luck in sorting it out. Last thread was about 3 weeks ago, so thought it better to start new one.

Have been having BSODS for months,having initially built system in February.

The system is Windows 7 x 64 ultimate, it was purchased retail at same time as other computer components.

Following is a list,as best I can remember, of what I have done to try and rescue system.
1.. Reinstalled OS on 2 occasions
2.. Clean install with new hard drive.
3.. Changed Video card
4.. Run disk check
5.. HD diagnostic,passed short and long
6.. Memtest x86, 6 passes no errors
7.. Sfc/scannow, all clear
8.. Repair install
9.. Tried different protection software, including Kaspersky, Spydoctor,Comodo, Norton and currently using Microsoft Essentials.

Have attached zipped files for Bsods and perform. Hopefully these might give enough info for rectification.

Thank you for your time,

Regards Chalky
My System SpecsSystem Spec
07 Aug 2010   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Chalky Skipper View Post
Hi,

Need help to sort out ongoing problem. Have have 2 previous threads with this problem but still no luck in sorting it out. Last thread was about 3 weeks ago, so thought it better to start new one.

Have been having BSODS for months,having initially built system in February.

The system is Windows 7 x 64 ultimate, it was purchased retail at same time as other computer components.

Following is a list,as best I can remember, of what I have done to try and rescue system.
1.. Reinstalled OS on 2 occasions
2.. Clean install with new hard drive.
3.. Changed Video card
4.. Run disk check
5.. HD diagnostic,passed short and long
6.. Memtest x86, 6 passes no errors
7.. Sfc/scannow, all clear
8.. Repair install
9.. Tried different protection software, including Kaspersky, Spydoctor,Comodo, Norton and currently using Microsoft Essentials.

Have attached zipped files for Bsods and perform. Hopefully these might give enough info for rectification.

Thank you for your time,

Regards Chalky

Chalky

I see you have run memtest but the DMP's are still pointing to memory. Did you run it one stick at a time, and did you test the mobo slots one at a time with a known good memory stick?








Code:
080610-24476-01.dmp    8/6/2010 16:30:04    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`014f50b0    00000000`0000ffff    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080610-24476-01.dmp    4    15    7600    
080610-25958-01.dmp    8/6/2010 16:28:26    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`014a1830    00000000`0000ffff    00000000`00000000    mssmbios.sys    mssmbios.sys+fd9c5830                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080610-25958-01.dmp    4    15    7600    
080610-23259-01.dmp    8/6/2010 16:18:12    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`00ec4030    00000000`0000ffff    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+70600                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080610-23259-01.dmp    4    15    7600    
080610-19687-01.dmp    8/6/2010 16:16:16    MEMORY_MANAGEMENT    0x0000001a    00000000`00041287    00000000`00000058    00000000`00000000    00000000`00000000    Ntfs.sys    Ntfs.sys+10953                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080610-19687-01.dmp    4    15    7600    
080410-17128-01.dmp    8/4/2010 11:24:44    MEMORY_MANAGEMENT    0x0000001a    00000000`00041790    fffffa80`014c4f00    00000000`0000ffff    00000000`00000000    vwifibus.sys    vwifibus.sys+2425a38                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080410-17128-01.dmp    4    15    7600    
080710-24538-01.dmp    8/7/2010 13:25:24    NTFS_FILE_SYSTEM    0x00000024    00000000`001904fb    fffff880`06a87718    fffff880`06a86f80    fffff880`012e7c27    Ntfs.sys    Ntfs.sys+213d8                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080710-24538-01.dmp    4    15    7600    
080610-23961-01.dmp    8/6/2010 16:19:30    NTFS_FILE_SYSTEM    0x00000024    00000000`000c08a2    00000000`00000000    00000000`00000000    00000000`00000000    Ntfs.sys    Ntfs.sys+1e95                    x64        C:\Users\K\Desktop\Windows7_BSOD_jcgriff2\080610-23961-01.dmp    4    15    7600    
080610-23353-01.dmp    8/6/2010 16:24:54    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000005    fffff960`001960aa    fffff880`07ce4160    00000000`00000000    USBPORT.SYS    USBPORT.SYS+fc1f10aa                    x64
My System SpecsSystem Spec
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 BSODS, The continuing story Part 2




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