Crashes during hibernate/ suspend BSOD...HELP!!!!!

Gworilla · 15 Jul 2010

I either get greeted with a BSOD after every few days after the PCB has entered a suspend/ hibernate mode , I have tried to remove all my hardware, update all my hardware with the latest drivers and still it persists.

I also get an ASUS motherboard message before I get the message "resuming windows" is displayed.

I am running Windows 7, 32 bit, retail edition, ASUS motherboard (micro edition) and Intel 2.6 GHz dual core.

I sometimes get the message that the system has shutdown and that windows will go away and check for a solution (I click the OK button here and nothing happens)

Help....I am slowly losing my sanity

The error message is this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 8559B908
BCP3: 82F7BAE0
BCP4: 858427E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\070610-22588-01.dmp
C:\Users\Chris Brewin\AppData\Local\Temp\WER-28111645-0.sysdata.XML
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Jonathan_King · 15 Jul 2010

Welcome!

Please follow these instructions: https://www.sevenforums.com/crashes-d...tructions.html

Gworilla · 15 Jul 2010

I have just tried to download the .exe file but Norton (insight) prevents me from doing this even if I try and turn off this function. I have even tried renaming the file as a ".exf"

Jonathan_King · 15 Jul 2010

First thing I'll ask you to do when I read the dumps: remove Norton with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

Gworilla · 01 Aug 2010

Hi there,

I have attached and zipped the information required. Can someone advise as I am now getting BSOD on a daily basis

ttran · 01 Aug 2010

One of a crash dump was caused by usbhub.sys. Do you have usbhub to your computer? If so, try to download and install fresh copy of the driver. If problem still pursue, unplug it.

A couple of KB articles that relate to the errors that you're getting and the sleep/hibernate functions:

KB 975599 Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"
KB 977186 Error message when you try to resume a Windows 7-based or a Windows Server 2008 R2-based computer from hibernation: "Stop 0x0000009F"

I'm not sure about the exact cause - but I would: check to see if the KB articles above apply to your system update your graphics drivers

BUGCHECK SUMMARY:

Code:

BugCheck 9F, {3, 8559b908, 82f6dae0, 859e33e0}

Probably caused by : atapi.sys

Followup: MachineOwner
---------
BugCheck FE, {8, 6, 5, 88f87760}
Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )

Followup: MachineOwner
---------

Let us know if you need help

Tuan

Gworilla · 01 Aug 2010

How do i update my chipset/ storage driver and what exactly is this?

Gworilla · 01 Aug 2010

And YES not being so PC savvy, I do need help

ttran · 01 Aug 2010

I just edit my post, no need for updating that for now..let answer my first question first