Windows 7: nvlddmkm.sys error with 1 BSOD

Phoshiz · 15 Jul 2010

So I just recently built my computer. Last weekend.

My OS is Windows 7 Ultimate 64bit

My specs are:
AMD Phenom II x4 955 BE
MSI 980a motherboard
eVGA Geforce 9800gtx+
A-Data Gaming 4gb of ram
OCZ ModxStream PSU 600W

After building my computer I get flickers in the monitor and suddenly it blacking out and freezing till this error pops up. "Display driver nvlddmkm stopped responding and has successfully recovered.". I'm thinking that it could be the video card and OS not being compatible.

Need some help on this issue because it is quite annoying when I'm trying to watch videos and play games. Especially when I'm watching videos T.T...

Davidxtux · 16 Jul 2010

Well it is definitely a graphics card issue. More then likely the driver. Make sure you are running the most up to date driver and the correct driver for that card. Perform a clean uninstall and remove all files pertaining to the driver by using a program such as driver sweeper before reinstalling the drivers. On a side note.. make sure you reinstall DirectX.

Code:

dxgkrnl.sys	dxgkrnl.sys+5cef8	fffff880`10a8a000	fffff880`10b7e000	0x000f4000	0x4ac5509e	
					
dxgmms1.sys	dxgmms1.sys+ff07	fffff880`10b7e000	fffff880`10bc4000	0x00046000	0x4a5bc578		
					
nvlddmkm.sys	nvlddmkm.sys+112f9c	fffff880`0fe1a000	fffff880`10a87c80	0x00c6dc80	0x4c0d6fd7	 (The system CPU could not re-interpret what the GPU had said. Normally a driver issue.)

reventon · 16 Jul 2010

Hi,

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800544b4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800ff2cf9c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+112f9c
fffff880`0ff2cf9c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03c209c8 fffff880`10ae6ef8 : 00000000`00000116 fffffa80`0544b4e0 fffff880`0ff2cf9c ffffffff`c00000b5 : nt!KeBugCheckEx
fffff880`03c209d0 fffff880`10ae6cd3 : fffff880`0ff2cf9c fffffa80`0544b4e0 fffffa80`05caed50 fffffa80`06120410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03c20a10 fffff880`10b8df07 : fffffa80`0544b4e0 00000000`c00000b5 fffffa80`05caed50 fffffa80`06120410 : dxgkrnl!TdrIsRecoveryRequired+0x273
fffff880`03c20a40 fffff880`10bb7b75 : 00000000`ffffffff 00000000`000067ff 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03c20b20 fffff880`10bb62bb : 00000000`00000102 00000000`00000000 00000000`000067ff 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`03c20b50 fffff880`10b892c6 : ffffffff`ff676980 fffffa80`06120410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`03c20bf0 fffff880`10bb5e7a : 00000000`00000000 fffffa80`061c3d50 00000000`00000080 fffffa80`06120410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`03c20d00 fffff800`02d2aa86 : 00000000`fffffc32 fffffa80`06121060 fffffa80`039739e0 fffffa80`06121060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03c20d40 fffff800`02a63b06 : fffff880`02f63180 fffffa80`06121060 fffff880`02f6dfc0 fffff880`01262534 : nt!PspSystemThreadStartup+0x5a
fffff880`03c20d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+112f9c
fffff880`0ff2cf9c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+112f9c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c0d6fd7

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner

Agreed. This a graphics error.
It has a 0x116 STOP CODE. Have a look at this thread on 0x116 Troubleshooting: http://www.sevenforums.com/crash-loc...tml#post565834

Regards,
Reventon

Phoshiz · 16 Jul 2010

Quote: Originally Posted by Davidxtux

Well it is definitely a graphics card issue. More then likely the driver. Make sure you are running the most up to date driver and the correct driver for that card. Perform a clean uninstall and remove all files pertaining to the driver by using a program such as driver sweeper before reinstalling the drivers. On a side note.. make sure you reinstall DirectX.

Code:

dxgkrnl.sys	dxgkrnl.sys+5cef8	fffff880`10a8a000	fffff880`10b7e000	0x000f4000	0x4ac5509e	
					
dxgmms1.sys	dxgmms1.sys+ff07	fffff880`10b7e000	fffff880`10bc4000	0x00046000	0x4a5bc578		
					
nvlddmkm.sys	nvlddmkm.sys+112f9c	fffff880`0fe1a000	fffff880`10a87c80	0x00c6dc80	0x4c0d6fd7	 (The system CPU could not re-interpret what the GPU had said. Normally a driver issue.)

How do I use driver sweeper, I just downloaded the Guru3D. I'm pretty new to computer building and handling. So if it seems that I'm asking a lot of question its so I don't mess up and learn more about computers.

reventon · 16 Jul 2010

Download the latest NVidia drivers direct from here: Drivers - Download NVIDIA Drivers

Phoshiz · 16 Jul 2010

Quote: Originally Posted by reventon

Download the latest NVidia drivers direct from here: Drivers - Download NVIDIA Drivers

My driver is at it's latest. I'm asking how do I uninstall my drivers and then clean it up with Driver Sweeper. After that do I download the latest driver and install?

reventon · 16 Jul 2010

Download driver sweeper from here: Guru3D - Driver Sweeper (Setup) download from Guru3D.com

It appears pretty self explanatory if you want to get rid of NVidia graphics drivers.

Download the relevant NVidia driver (but do not install) before running driver sweeper, so you can immediately install the new driver.

Also, boot into SAFE MODE before you run Driver Sweeper, so that the NVidia graphics drivers are not loaded.

Phoshiz · 16 Jul 2010

So Basically, I would just restart my computer into safe mode. What is the command to do so. Which box on the Driver Sweeper should I tick? Do I press analyze or clean?

reventon · 16 Jul 2010

From their site:

Quote:

Analyse lists all the entries possible to remove, cleaning removes the entries selected.

Phoshiz · 16 Jul 2010

Okay thanks. But for running safe mode. I only see that screen when I hold the power switch to turn off my computer and then turn it back on. Is that the only way to reach that page when booting?

Windows 7: nvlddmkm.sys error with 1 BSOD

nvlddmkm.sys error with 1 BSOD problems?