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Windows 7: BSOD Please help me to read my dump files


17 Jul 2010   #1

windows 7
 
 
BSOD Please help me to read my dump files

Hello everyone,

I am running Windows 7 Pro 32bit on HP and I have gotten many random BSOD's while being use on internet (play game online). I have updated lastest Windows , VGA, all driver from HP but still have BSOD. I can not read dump files. please help me

Thanks

My System SpecsSystem Spec
.

19 Jul 2010   #2
Microsoft MVP

 
 

Only ran the 9 memory dumps from July - the one's from May (a total of 21) suggest the same thing.
The 9 from July are STOP 0x1 errors - Although I did see one STOP 0x119 (video driver) error in the May dumps along with several other errors blaming your ATI video drivers.

If you haven't done anything to fix the May errors (there were no errors in June), then please do the following:
- download the Display Driver only (NOT the entire Catalyst Control Center) from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD
- uninstall the current ATI stuff from your system
- install the Display Driver and monitor for further BSOD's.

Then, if the errors are still occurring, try running Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

BSOD BUGCHECK SUMMARY
Code:

ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul 15 07:26:14.086 2010 (UTC - 4:00)
System Uptime: 0 days 0:08:55.616
BugCheck 1, {82eb3590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul 15 07:16:04.248 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:53.777
BugCheck 1, {82eac590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  explorer.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul 15 07:07:54.040 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:35.570
BugCheck 1, {82e69590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Tue Jul 13 13:11:10.382 2010 (UTC - 4:00)
System Uptime: 0 days 0:13:22.911
BugCheck 1, {82ea2590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon Jul 12 01:30:00.956 2010 (UTC - 4:00)
System Uptime: 0 days 12:43:13.096
BugCheck 1, {82ea8590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 11 12:45:52.325 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:06.839
BugCheck 1, {82e7d590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  stacsv.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 11 12:41:54.252 2010 (UTC - 4:00)
System Uptime: 0 days 0:28:16.782
BugCheck 1, {82e9e590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 11 12:12:36.198 2010 (UTC - 4:00)
System Uptime: 0 days 10:23:32.729
BugCheck 1, {82e77590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sun Jul 11 01:48:09.999 2010 (UTC - 4:00)
System Uptime: 1 days 0:01:45.528
BugCheck 1, {82ea0590, 0, fffe, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtQueryValueKey+0 )
BUGCHECK_STR:  0x1
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
  
  
 
My System SpecsSystem Spec
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 BSOD Please help me to read my dump files




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