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Windows 7: BlueScreen Locale ID 2057


17 Jul 2010   #1

Windows 7
 
 
BlueScreen Locale ID 2057

Hey guys I really need some help here,
My dads pc has recently been getting the blue screen of death, heres the advance details on the error:-
Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	2057

Additional information about the problem:
  BCCode:	1000008e
  BCP1:	C0000005
  BCP2:	820BC628
  BCP3:	9896BBF4
  BCP4:	00000000
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\071810-21218-01.dmp
  C:\Users\Chris\AppData\Local\Temp\WER-76453-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I have also attached 2 zip files, one contains the dump and the other contains the xml, please could someone help out to understand my problem.
The windows will crash at random times.

Cheers!

EDIT: I have also included the performance report for you to look at!


My System SpecsSystem Spec
.

17 Jul 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pucker22 View Post
Hey guys I really need some help here,
My dads pc has recently been getting the blue screen of death, heres the advance details on the error:-
Code:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    2057

Additional information about the problem:
  BCCode:    1000008e
  BCP1:    C0000005
  BCP2:    820BC628
  BCP3:    9896BBF4
  BCP4:    00000000
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\071810-21218-01.dmp
  C:\Users\Chris\AppData\Local\Temp\WER-76453-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I have also attached 2 zip files, one contains the dump and the other contains the xml, please could someone help out to understand my problem.
The windows will crash at random times.

Cheers!

EDIT: I have also included the performance report for you to look at!

While I am doing the DMP files I can tell you that your first parameter (C00000005) is a memory exception. I would therefor


Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

I will be back later with the full results

Ken

EDIT. I did notice that in the first three DMP files chrome was running so I would also un-install it to test.
My System SpecsSystem Spec
17 Jul 2010   #3

Windows 7 Professional x64
 
 

Please enable driver verifier: Using Driver Verifier to identify issues with Drivers

...Summary of the Dumps:
Code:

Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jan 31 14:59:30.297 2010 (UTC - 4:00)
System Uptime: 3 days 15:41:56.763
BugCheck 9F, {4, 258, 8453a798, 82d27b24}
Probably caused by : usbccgp.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 19:37:17.707 2010 (UTC - 4:00)
System Uptime: 0 days 0:22:01.896
BugCheck 1000008E, {c0000005, 8f7c311e, a0607b2c, 0}
Probably caused by : win32k.sys ( win32k!SURFMEM::bCreateDIB+350 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 19:10:19.685 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:03.859
BugCheck 1000008E, {c0000005, 82cac628, 971559a4, 0}
Probably caused by : ntkrpamp.exe ( nt!SepPrivilegeCheck+24 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  NokiaMServer.e
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 18:55:55.074 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:39.277
BugCheck 1000008E, {c0000005, 82cc2628, 8ac368cc, 0}
Probably caused by : ntkrpamp.exe ( nt!SepPrivilegeCheck+24 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 11:59:05.138 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:15.326
BugCheck 1000008E, {c0000005, 8f06311e, 881bbb2c, 0}
Probably caused by : win32k.sys ( win32k!SURFMEM::bCreateDIB+350 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  NokiaOviSuite.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 11:47:56.328 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:14.515
BugCheck 1000008E, {c0000005, 82c7c628, 8ac07a6c, 0}
Probably caused by : ntkrpamp.exe ( nt!SepPrivilegeCheck+24 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  csrss.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul 15 11:51:22.455 2010 (UTC - 4:00)
System Uptime: 10 days 23:46:54.484
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
BugCheck 1000008E, {c0000005, 9007311e, b21fbb2c, 0}
Probably caused by : win32k.sys ( win32k+d311e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  sidebar.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Feb  6 11:25:34.659 2010 (UTC - 4:00)
System Uptime: 5 days 20:25:08.862
BugCheck 9F, {4, 258, 84549d48, 82d66b24}
Probably caused by : usbccgp.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
Edit: Ken posted before I did. Do follow his directions for the memory test.
My System SpecsSystem Spec
.


18 Jul 2010   #4

Windows 7
 
 

Hello again guys,

Thanks very much for helping me out, I took your advice and uninstalled google chrome, I also did the memory test and received no errors.
I however still have problems with the PC constantly going into blue screen mode and restarting it'self.

I am getting the same error code as before.
My System SpecsSystem Spec
18 Jul 2010   #5

Windows 7 Professional x64
 
 

My System SpecsSystem Spec
Reply

 BlueScreen Locale ID 2057




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