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Windows 7: Random restart

18 Jul 2010   #1

Windows 7
 
 
Random restart

Hello there. I have no idea what happened. I was just reading an adobe file, and bam, my computer restarted. The dmp file is included. Thanks to everyone for all their help in advance.

My System SpecsSystem Spec
18 Jul 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Your Dump Report

Code:
  Use !analyze -v to get detailed debugging information.
BugCheck FE, {5, fffffa80039551a0, 10de055e, fffffa80043ad250}
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : usbohci.sys ( usbohci!OHCI_PollAsyncEndpoint+99 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
 using a physical memory address that was not allocated by
 the USBport driver.
Arg2: fffffa80039551a0, Device extension pointer of the host controller
Arg3: 0000000010de055e, PCI Vendor,Product id for the controller
Arg4: fffffa80043ad250, Pointer to Endpoint data structure
Debugging Details:
------------------
 
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from fffff88003c4de4e to fffff800030bc600
STACK_TEXT:  
fffff880`02f1ba38 fffff880`03c4de4e : 00000000`000000fe 00000000`00000005 fffffa80`039551a0 00000000`10de055e : nt!KeBugCheckEx
fffff880`02f1ba40 fffff880`03be1a45 : 00000000`00000003 fffffa80`043ad010 00000000`00000000 fffff880`053e2000 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x18a
fffff880`02f1ba80 fffff880`03be3737 : fffffa80`043ad250 fffffa80`043ad010 00000000`00000000 fffffa80`039551a0 : usbohci!OHCI_PollAsyncEndpoint+0x99
fffff880`02f1bae0 fffff880`03c21e8b : 00000000`00000002 fffffa80`043ad010 fffffa80`039551a0 00000000`00000000 : usbohci!OHCI_PollEndpoint+0x3f
fffff880`02f1bb10 fffff880`03c269b1 : 00000000`00000040 00000000`00000004 fffffa80`043ad010 fffffa80`03955050 : USBPORT!MPf_PollEndpoint+0x9b
fffff880`02f1bb40 fffff880`03c32043 : fffffa80`039551a0 00000000`00000040 fffffa80`0000000e 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x7c1
fffff880`02f1bba0 fffff880`03c22f89 : fffffa80`03955050 00000000`00000000 fffffa80`04d4d702 fffffa80`03955a10 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x1af
fffff880`02f1bc00 fffff880`010744ce : fffffa80`04d4d000 fffffa80`03955a10 fffffa80`04d4d750 fffffa80`03955a28 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`02f1bc30 fffffa80`04d4d000 : fffffa80`03955a10 fffffa80`04d4d750 fffffa80`03955a28 fffff880`009eb180 : sptd+0x424ce
fffff880`02f1bc38 fffffa80`03955a10 : fffffa80`04d4d750 fffffa80`03955a28 fffff880`009eb180 00000000`00000000 : 0xfffffa80`04d4d000
fffff880`02f1bc40 fffffa80`04d4d750 : fffffa80`03955a28 fffff880`009eb180 00000000`00000000 fffff880`009efec0 : 0xfffffa80`03955a10
fffff880`02f1bc48 fffffa80`03955a28 : fffff880`009eb180 00000000`00000000 fffff880`009efec0 00000000`00000022 : 0xfffffa80`04d4d750
fffff880`02f1bc50 fffff880`009eb180 : 00000000`00000000 fffff880`009efec0 00000000`00000022 00000000`00000000 : 0xfffffa80`03955a28
fffff880`02f1bc58 00000000`00000000 : fffff880`009efec0 00000000`00000022 00000000`00000000 00000000`00000000 : 0xfffff880`009eb180
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
usbohci!OHCI_PollAsyncEndpoint+99
fffff880`03be1a45 8bd3            mov     edx,ebx
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  usbohci!OHCI_PollAsyncEndpoint+99
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: usbohci
IMAGE_NAME:  usbohci.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc06
FAILURE_BUCKET_ID:  X64_0xFE_usbohci!OHCI_PollAsyncEndpoint+99
BUCKET_ID:  X64_0xFE_usbohci!OHCI_PollAsyncEndpoint+99
Followup: MachineOwner
---------
The Cause per report
usbohci.sys,
Usbohci.sys is located in the folder C:\Windows\System32\drivers.
The driver can be started or stopped from Services in the Control Panel or by otherprograms. It is a Windows system file. The program has no visible window. The file is a trustworthy file from Microsoft. There is no detailed description of this service. usbohci.sys seems to be a compressed file. Therefore the technical security rating is 0% dangerous.

Actual, Probable cause
SPTD.

These reports are a roadmap to a solution and sometimes several are needed to reach our destination.

Solution
Uninstall Daemon Tools or other Virtualization Program which use the SPTD driver. Then uninstall SPTD with this tool.
http://www.duplexsecure.com/en/downloads

Based upon your Dump report I must make the following additional suggestions:

Virus Scan
SFC /scannow

www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Use your computer, if another BSOD occurs with the same problem, we may have to unisntall Usbochci.sys. and reinstall current. I am not suggesting this now as it is a MS driver and the problem will be most likely corrected with the SPTD removal. If another BSOD occurs with a different report, we will analyze further.
My System SpecsSystem Spec
18 Jul 2010   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

In an attempt to offer the most efficient service to all our members, a study is being prepared on BSOD involving SPTD. We would appreciate your reporting back to us a week after you have been BSOD free. Thanks for your help.
My System SpecsSystem Spec
.


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