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Windows 7: System_service_exception


19 Jul 2010   #1

Windows 7 x64
 
 
System_service_exception

Hey I have recently been having problems with my Windows 7 x64.

When playing games and then Alt-Tabbing I get SYSTEM_SERVICE_EXCEPTION BSOD. Memory comes out fine running memtest86 and this has only started really happening with my new Windows 7 installation.

I reinstalled Windows 7 about 2 months ago and this copy is the same as my last one.

This is a proper MSDN copy of Windows 7 Professional x64.


All help is appreciated.

edit: Just to clear, I am overclocked but I don't think this is as issue as I have been overclocked for a long time and it happens whether I'm overclocked or not.

My System SpecsSystem Spec
.

19 Jul 2010   #2

Windows 7
 
 

First of all, remove all unnecessary hardware devices from the computer, try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software. Otherwise, you can run the game .exe file as Administrator or directly contact its own support to solve hte problem in timely manner.

If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

To obtain the phone numbers for specific technology request please take a look at the web site listed below:
Help and Support

If you are outside the US please see Microsoft Support for regional support phone numbers.

I hope the problem will be resolved soon
And also clean ur registry from reginout & scan ur computer!
My System SpecsSystem Spec
31 Jul 2010   #3

Windows 7 x64
 
 

thanks for your reply.

I have tried this before and all drivers are up to date.
My System SpecsSystem Spec
.


31 Jul 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Milkeh View Post
Hey I have recently been having problems with my Windows 7 x64.

When playing games and then Alt-Tabbing I get SYSTEM_SERVICE_EXCEPTION BSOD. Memory comes out fine running memtest86 and this has only started really happening with my new Windows 7 installation.

I reinstalled Windows 7 about 2 months ago and this copy is the same as my last one.

This is a proper MSDN copy of Windows 7 Professional x64.


All help is appreciated.

edit: Just to clear, I am overclocked but I don't think this is as issue as I have been overclocked for a long time and it happens whether I'm overclocked or not.



Hi Milkeh and welcome

All of these crashes are blamed on varioius things but all of them point to a memory exception (first Param C0000005) is a memory exception.

To test your memory
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

I also noticed that you have a few old drivers that are from before win 7 was released. They really should be updated.

Let us know if you need further assistance

Ken


Old Drivers
Code:
ASACPI.sys        fffff880`045ec000    fffff880`045f4000    0x00008000    0x42476c4c    3/27/2005 22:30:36                        
Lycosa.sys        fffff880`063fa000    fffff880`063fe980    0x00004980    0x4790689e    1/18/2008 04:51:42                        
iaStorV.sys        fffff880`01052000    fffff880`01170000    0x0011e000    0x49dcd76d    4/8/2009 12:57:17                        
spldr.sys        fffff880`019e5000    fffff880`019ed000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`05189000    fffff880`05196000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`01366000    fffff880`01371000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
RTKVHD64.sys        fffff880`06230000    fffff880`063dc900    0x001ac900    0x4a16e924    5/22/2009 14:04:20                        
iaStor.sys        fffff880`0124a000    fffff880`01366000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40                        
dump_iaStor.sys        fffff880`02e87000    fffff880`02fa3000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40
My System SpecsSystem Spec
31 Jul 2010   #5

Windows 7 Ultimate 32 bit
 
 

To add to Ken's spot on advice, The 2005 version of ASACPI.sys is a known BSOD cause. Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down). Download and install it.

Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
My System SpecsSystem Spec
08 Aug 2010   #6

Windows 7 x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Milkeh View Post
Hey I have recently been having problems with my Windows 7 x64.

When playing games and then Alt-Tabbing I get SYSTEM_SERVICE_EXCEPTION BSOD. Memory comes out fine running memtest86 and this has only started really happening with my new Windows 7 installation.

I reinstalled Windows 7 about 2 months ago and this copy is the same as my last one.

This is a proper MSDN copy of Windows 7 Professional x64.


All help is appreciated.

edit: Just to clear, I am overclocked but I don't think this is as issue as I have been overclocked for a long time and it happens whether I'm overclocked or not.



Hi Milkeh and welcome

All of these crashes are blamed on varioius things but all of them point to a memory exception (first Param C0000005) is a memory exception.

To test your memory
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

I also noticed that you have a few old drivers that are from before win 7 was released. They really should be updated.

Let us know if you need further assistance

Ken


Old Drivers
Code:
ASACPI.sys        fffff880`045ec000    fffff880`045f4000    0x00008000    0x42476c4c    3/27/2005 22:30:36                        
Lycosa.sys        fffff880`063fa000    fffff880`063fe980    0x00004980    0x4790689e    1/18/2008 04:51:42                        
iaStorV.sys        fffff880`01052000    fffff880`01170000    0x0011e000    0x49dcd76d    4/8/2009 12:57:17                        
spldr.sys        fffff880`019e5000    fffff880`019ed000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`05189000    fffff880`05196000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`01366000    fffff880`01371000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
RTKVHD64.sys        fffff880`06230000    fffff880`063dc900    0x001ac900    0x4a16e924    5/22/2009 14:04:20                        
iaStor.sys        fffff880`0124a000    fffff880`01366000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40                        
dump_iaStor.sys        fffff880`02e87000    fffff880`02fa3000    0x0011c000    0x4a287aa4    6/4/2009 21:53:40
Thanks for taking the time to find all that for me.

The only thing I really had to update out of all that was ASACPI

Quote   Quote: Originally Posted by CarlTR6 View Post
To add to Ken's spot on advice, The 2005 version of ASACPI.sys is a known BSOD cause. Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down). Download and install it.

Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
I installed the latest ATK0110 and it is now stamped 2009 but still getting the same problem. I'm going to run memtest86 overnight, although I did run it a couple months ago with no errors so I'm not too confident I'm going to get any now.

Is it possible for a graphics card to be causing these issues?
My System SpecsSystem Spec
08 Aug 2010   #7

Windows 7 Ultimate 32 bit
 
 

That is certainly a possibility. Did you update all of the drivers that Ken listed? Win 7 does not like older drivers.
My System SpecsSystem Spec
08 Aug 2010   #8

Windows 7 x64
 
 

Ok. I ran memtest and got 8 passes and 0 errors.

The .sys files i didnt update were a couple of weird amd driver thing which i would say was for catalyst, which is up to date, the rtk one because it was timestamped 09 and one which was one that is built in windows

I also forgot to mention. Ive been having issues with my video card coming up with weird colours and freezing but wont come up with any errors in occt
My System SpecsSystem Spec
08 Aug 2010   #9

Windows 7 Ultimate 32 bit
 
 

If you can, update RTKVHD64.sys. The magic date for Win 7 is July 13, 2009. Non-MS drivers earlier than this date are old drivers, though some of them may work fine.
My System SpecsSystem Spec
08 Aug 2010   #10

Windows 7 x64
 
 

Ive updated to the latest. What should i do now

edit: ran prime95 blend test for about 8 hours and had no issues.
edit2: I got a shot of the BSOD

My System SpecsSystem Spec
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