New
#11
So incase anyone else has these issues, thought id add my chat with belkin customer support:
Sudha K V: Hi, my name is Sudha K V. How may I help you?
vexedbredrin: hi, ive been having problems with my wireless g
vexedbredrin: its causing occasional blue screen errors
Sudha K V: We are sorry for the inconvenience caused.
Sudha K V: Have you tried installing the adapter on different computer?
vexedbredrin: no, as i want it to work on this one here, which it does, just the drivers which you say on your site work for win7 64bit, dont work
vexedbredrin: at least not well enough\
Sudha K V: May I know the version or FCC ID number of the adapter?
Sudha K V: You can find this information at the base of the adapter.
vexedbredrin: RAX...
vexedbredrin: theres only one that starts with rax isnt there?
vexedbredrin: this isnt a real person is it?
Sudha K V: Yes.
Sudha K V: Thank you.
vexedbredrin: ok cool thank you too
Sudha K V: As I understand you have an issue installing the adapter on windows 7 computer.
vexedbredrin: well no, its installed and works, but the driver causes blue screen errors and i need an update
vexedbredrin: the drivers are not as you say; compatible with windows 7 64-bit
Sudha K V: Not to worry, I will certainly help you with this issue.
Sudha K V: Have you tried downloading the drivers from the web site?
vexedbredrin: yes
vexedbredrin: thats the driver i mean. for the RAX... its not compatilble
Sudha K V: Please download version 4xxx drivers from the website.
Sudha K V: http://en-us-support.belkin.com/app/.../7050/r_id/166
vexedbredrin: i have that installed
vexedbredrin: ^
vexedbredrin: thats the driver i have, if i attempt to install it, it will promt an uninstall
Sudha K V: To isolate the issue I request you to try installing the adapter on different computer and check if the problem persists.
vexedbredrin: not helpful at all. I own this computer, and need it to work for this one, plus i dont have another 64bit windows 7 hp pavillion lying around my mansion
Sudha K V: I understand your concern, we are just trying to isolate the issue.
Sudha K V: Does adapter works fine on different operating system?
vexedbredrin: i dont have a dual or multi O/S so i wouldnt know
Sudha K V: I am sorry vexedbredrin, this could be an issue with the computer as well. To isolate where the problem is, we would try installing the adapter on different computer.
vexedbredrin: i did actually have problems with the same wireless dongle and 2 other brand new machines (both win7 64bit)
vexedbredrin: so its absolutley a fault with the drivers on your website
vexedbredrin: and not this pc
Sudha K V: Ok.
Last edited by vexedbredrin; 21 Jul 2010 at 08:27. Reason: Looks like i just need a new dongle, or a fifty meter ethernet cable :P