BSOD rare? 1e error?

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  1. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #11

    So incase anyone else has these issues, thought id add my chat with belkin customer support:
    Sudha K V: Hi, my name is Sudha K V. How may I help you?
    vexedbredrin: hi, ive been having problems with my wireless g
    vexedbredrin: its causing occasional blue screen errors
    Sudha K V: We are sorry for the inconvenience caused.
    Sudha K V: Have you tried installing the adapter on different computer?
    vexedbredrin: no, as i want it to work on this one here, which it does, just the drivers which you say on your site work for win7 64bit, dont work
    vexedbredrin: at least not well enough\
    Sudha K V: May I know the version or FCC ID number of the adapter?
    Sudha K V: You can find this information at the base of the adapter.
    vexedbredrin: RAX...
    vexedbredrin: theres only one that starts with rax isnt there?
    vexedbredrin: this isnt a real person is it?
    Sudha K V: Yes.
    Sudha K V: Thank you.
    vexedbredrin: ok cool thank you too
    Sudha K V: As I understand you have an issue installing the adapter on windows 7 computer.
    vexedbredrin: well no, its installed and works, but the driver causes blue screen errors and i need an update
    vexedbredrin: the drivers are not as you say; compatible with windows 7 64-bit
    Sudha K V: Not to worry, I will certainly help you with this issue.
    Sudha K V: Have you tried downloading the drivers from the web site?
    vexedbredrin: yes
    vexedbredrin: thats the driver i mean. for the RAX... its not compatilble
    Sudha K V: Please download version 4xxx drivers from the website.
    Sudha K V: http://en-us-support.belkin.com/app/.../7050/r_id/166
    vexedbredrin: i have that installed
    vexedbredrin: ^
    vexedbredrin: thats the driver i have, if i attempt to install it, it will promt an uninstall
    Sudha K V: To isolate the issue I request you to try installing the adapter on different computer and check if the problem persists.
    vexedbredrin: not helpful at all. I own this computer, and need it to work for this one, plus i dont have another 64bit windows 7 hp pavillion lying around my mansion
    Sudha K V: I understand your concern, we are just trying to isolate the issue.
    Sudha K V: Does adapter works fine on different operating system?
    vexedbredrin: i dont have a dual or multi O/S so i wouldnt know
    Sudha K V: I am sorry vexedbredrin, this could be an issue with the computer as well. To isolate where the problem is, we would try installing the adapter on different computer.
    vexedbredrin: i did actually have problems with the same wireless dongle and 2 other brand new machines (both win7 64bit)
    vexedbredrin: so its absolutley a fault with the drivers on your website
    vexedbredrin: and not this pc
    Sudha K V: Ok.
    Last edited by vexedbredrin; 21 Jul 2010 at 08:27. Reason: Looks like i just need a new dongle, or a fifty meter ethernet cable :P
      My Computer


  2. Posts : 3,300
    Win7 Home Premium 64x
       #12

    When you installed the dongle for the first time, did you install drivers from a CD or diff location? or did it set itself up automatically?

    You say you have plugged this into other computers and it worked fine? did you just plug it in and it installed itself there?

    Since it is pointing to a driver, maybe there is a Vista 64X driver available that won't cause issues.

    If you want to test in another environment to rule out computer as cause, you can download Ubuntu to a disk and then run from disk. you should be able to install the dongle there and see if it is giving the same issue. There could be a hardware issue here. Ubuntu homepage | Ubuntu

    Can you also give us the make of your motherboard. There might be a mobo BIOS update that has been released for win7. you can find the info by using CPU-Z also let us know what version BIOS is currently on the mobo. Here is a link to CPU-Z: CPU-Z
    Last edited by Thorsen; 21 Jul 2010 at 08:56. Reason: added link to cpu-z
      My Computer


  3. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #13

    it did have problems with it in one other (exact same) hp pavillion, before returning it, and i got the driver/installation file from the belkin website, not the disk. As the disk wouldnt work.
    Last edited by vexedbredrin; 21 Jul 2010 at 11:09.
      My Computer


  4. Posts : 3,300
    Win7 Home Premium 64x
       #14

    can you post the screen from CPU-Z for Mainboard tab. this will show the motherboard and BIOS version. Since this happened on another HP pavillion, it might be the bios
      My Computer


  5. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #15
      My Computer


  6. Posts : 3,300
    Win7 Home Premium 64x
       #16

    ok so not much info on your mobo. this is norm for OEM's. You BIOS is ver. 5.09 1/22/2010 so that looks like it should be good. the BIOS update was probably along the lines of win7 coming out and BIOS needing patching for new OS. I can't find any other info on it though.
      My Computer


  7. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #17

    yeah looks like ill have to just get a new dongle, theres no other way
    Last edited by vexedbredrin; 21 Jul 2010 at 13:38. Reason: muchas grasias
      My Computer


  8. Posts : 3,300
    Win7 Home Premium 64x
       #18

    Sorry I couldn't help more. Are you getting another Belkin? or a dif. brand?
      My Computer


  9. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #19

    its all good, but anything BUT a belkin
      My Computer


  10. Posts : 19
    Windows 7 Home Premium x64
    Thread Starter
       #20

    Now im getting this:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: d1
    BCP1: 00000080079ABA8E
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF8800267D0E1
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\072210-15475-01.dmp
    C:\Users\Admin\AppData\Local\Temp\WER-33321-0.sysdata.xml
    Minidump:
    Attachment 86916
    Does this still point towards my wireless dongle?
      My Computer


 
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