windows 7 freezes and restarts intermittently


  1. Posts : 1
    windows 7 home premium 64 bit
       #1

    Windows 7 freezes and restarts intermittently


    Please help me to fix this error urgently!
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 16393

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF800031A3441
    BCP3: 0000000000000000
    BCP4: 00000000000000A8
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\072110-20280-01.dmp
    C:\Users\VISHAL\AppData\Local\Temp\WER-107796-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Last edited by rahulsingh; 21 Jul 2010 at 01:41. Reason: Attached Windows7_BSOD_jcgriff2.zip
      My Computer


  2. Posts : 11,840
    64-bit Windows 8.1 Pro
       #2
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    rahulsingh said:
    Please help me to fix this error urgently!
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 16393

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF800031A3441
    BCP3: 0000000000000000
    BCP4: 00000000000000A8
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\072110-20280-01.dmp
    C:\Users\VISHAL\AppData\Local\Temp\WER-107796-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    The error parameter C0000005 is a memory exception, meaning memory problem. To test your memory plese:

    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #4

    Your .dmp file points to mfehidk.sys as the cause of your crash.. This is part of McAffee Antivirus.. Completely uninstall using this tool, McAffee Removal Tool, then install MSE ... Microsoft Security Essentials

    Let us know if you need help...
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {3, fffffa800603cbb0, fa800603cbb0ffff, fffffa800603cbb0}
    
    Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by : Pool_Corruption ( nt!ExFreePool+75b )
    
    Followup: Pool_corruption
    ---------
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8003be5060, fffff80000b9c518, fffffa80041a5010}
    
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    ....................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 18, {0, fffffa8003e00e30, 4, fffff8800178730f}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+19f63 )
    
    Followup: MachineOwner
    ---------
    
    
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff800031a3441, 0, a8}
    
    Unable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for mfehidk.sys
    *** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
    Probably caused by : ( mfehidk+1e219 )
    
    Followup: MachineOwner
    ---------
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:20.
Find Us