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Windows 7: Crash When Shutting Down/Restarting/Virus Scanning


21 Jul 2010   #1

Windows 7 Ultimate 32bit
 
 
Crash When Shutting Down/Restarting/Virus Scanning

It's really starting to worry me. Every time i shutdown or restart my Windows 7 Ultimate x64, it will close all programs then crash. Then my computer will turn back on and it will ask if i want to boot in safe mode, which i say no to. I thought it was a virus so I ran Comodo Virus Scanner, Which crashed 2 hours into it. I uninstalled Comodo and installed Avast. I ran a full computer scan and once again, It crashed the computer.

At this point I booted into safe mode and scanned and it worked fine. I googled a post and heard something about .dmp files. I enabled "minidumping" and got the .dmp files. The only problem is to read them, you have to download the special debugging kit which is taking me hours. Once it gets done I'll try to analyze them but in the meantime, can anyone help me? I posted the .dmp files in a zip archive.

My System SpecsSystem Spec
.

21 Jul 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sparkzema View Post
It's really starting to worry me. Every time i shutdown or restart my Windows 7 Ultimate x64, it will close all programs then crash. Then my computer will turn back on and it will ask if i want to boot in safe mode, which i say no to. I thought it was a virus so I ran Comodo Virus Scanner, Which crashed 2 hours into it. I uninstalled Comodo and installed Avast. I ran a full computer scan and once again, It crashed the computer.

At this point I booted into safe mode and scanned and it worked fine. I googled a post and heard something about .dmp files. I enabled "minidumping" and got the .dmp files. The only problem is to read them, you have to download the special debugging kit which is taking me hours. Once it gets done I'll try to analyze them but in the meantime, can anyone help me? I posted the .dmp files in a zip archive.

In an effort to speed things along I read the newest crash file. It was caused by your VcommMgr.sys VCOMMMGR.SYS is Bluetooth VcommMgr driver. Manufacturer: IVT Corporation IVT Corporation Homepage -- Empowers the Bluetooth wireless technology.

I would remove it to test and if y 9ou absolutely must re-install it go to the mfr site and get an updated copy and install.

Let us know if you need further assistance

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\072010-24609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c61000 PsLoadedModuleList = 0xfffff800`02e9ee50
Debug session time: Tue Jul 20 16:57:19.501 2010 (GMT-4)
System Uptime: 1 days 5:47:14.033
Loading Kernel Symbols
...............................................................
................................................................
.....................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000046, fffff80002cffef8, fffff880051f3110, 0}

Unable to load image VcommMgr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VcommMgr.sys
*** ERROR: Module load completed but symbols could not be loaded for VcommMgr.sys
Probably caused by : VcommMgr.sys ( VcommMgr+6dfe )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff80002cffef8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880051f3110, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

FAULTING_IP: 
nt!RtlRaiseStatus+18
fffff800`02cffef8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]

CONTEXT:  fffff880051f3110 -- (.cxr 0xfffff880051f3110)
rax=0000000000000000 rbx=00000000c0000046 rcx=fffff880051f3110
rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002e4be80
rip=fffff80002cffef8 rsp=fffff880051f3050 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff880051f3668 r12=0000000000000000 r13=0000000000000000
r14=fffffa80013e6060 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!RtlRaiseStatus+0x18:
fffff800`02cffef8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`051f3208=fffff80002cffef8
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  BlueSoleil_.ex

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002cda520 to fffff80002cffef8

STACK_TEXT:  
fffff880`051f3050 fffff800`02cda520 : fffffa80`0139fc00 fffffa80`01ee3e00 00000000`00000012 fffffa80`0139fb30 : nt!RtlRaiseStatus+0x18
fffff880`051f35f0 fffff880`03aebdfe : 00000000`00000001 fffffa80`00000001 fffffa80`01ee3e00 00000000`00000000 : nt!KeReleaseMutant+0x260
fffff880`051f36a0 00000000`00000001 : fffffa80`00000001 fffffa80`01ee3e00 00000000`00000000 00000000`00000000 : VcommMgr+0x6dfe
fffff880`051f36a8 fffffa80`00000001 : fffffa80`01ee3e00 00000000`00000000 00000000`00000000 fffff800`02ce0a6c : 0x1
fffff880`051f36b0 fffffa80`01ee3e00 : 00000000`00000000 00000000`00000000 fffff800`02ce0a6c fffffa80`0139fb00 : 0xfffffa80`00000001
fffff880`051f36b8 00000000`00000000 : 00000000`00000000 fffff800`02ce0a6c fffffa80`0139fb00 00000000`00000000 : 0xfffffa80`01ee3e00


FOLLOWUP_IP: 
VcommMgr+6dfe
fffff880`03aebdfe ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  VcommMgr+6dfe

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: VcommMgr

IMAGE_NAME:  VcommMgr.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  45ec0a6c

STACK_COMMAND:  .cxr 0xfffff880051f3110 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_VcommMgr+6dfe

BUCKET_ID:  X64_0x3B_VcommMgr+6dfe

Followup: MachineOwner
---------
My System SpecsSystem Spec
21 Jul 2010   #3

Windows 7 Ultimate 32bit
 
 

Thanks for such a speedy reply, I didn't think anyone would respond that fast. Thank you for analyzing the file, I tried upgrading but the bluetooth wouldn't work properly. So I'm just going to try update to the version just before the latest release. If that doesn't work I'm going to switch to the default windows drivers, which seemed to work fine before. But before i do any of that I have to wait for the Debug-kit-thing to download completely. Thanks for your reply, how do i remove the VcommMgr.sys driver? Or would I have to uninstall the whole program?
My System SpecsSystem Spec
.


21 Jul 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by sparkzema View Post
Thanks for such a speedy reply, I didn't think anyone would respond that fast. Thank you for analyzing the file, I tried upgrading but the bluetooth wouldn't work properly. So I'm just going to try update to the version just before the latest release. If that doesn't work I'm going to switch to the default windows drivers, which seemed to work fine before. But before i do any of that I have to wait for the Debug-kit-thing to download completely. Thanks for your reply, how do i remove the VcommMgr.sys driver? Or would I have to uninstall the whole program?
\


Our pleasure. How you remove the current driver depends on which you are going to re-install.

If you want to let windows re-install it simply go into device manager (type device manager in search) and go to the bluetooth tab. Uninstall the driver there and reboot. Windows will re-install the same driver that worked previously.

If you want to go to the mfr and get a different version go there and get it. Then uninstall the driver in device manger and without rebooting install the new driver.

Let us know if you need help with this

Ken
My System SpecsSystem Spec
21 Jul 2010   #5

Windows 7 Ultimate 32bit
 
 

Thanks! I uninstalled and reinstalled everything and it worked! Added rep to you.
My System SpecsSystem Spec
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