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Windows 7: BSOD when Sleep/Hibernate

22 Jul 2010   #1

Windows 7 Ultimate
 
 
BSOD when Sleep/Hibernate

Hi.

Here are the requested pieces of info:

My OS: Windows 7
-x86
-full retail version

My Laptop:
-Dell D820 about 3 years old
-OS is relatively new (~1 month old) installed when I got a new hard drive.

BSOD info:
-Happens when I try to "Sleep" or "Hibernate"
-Screen goes dark but the laptop is still on for about 5-10 mins until it shuts off
-On next reboot, I'm told that there's been a BSOD

My System SpecsSystem Spec
.

22 Jul 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hawkz View Post
Hi.

Here are the requested pieces of info:

My OS: Windows 7
-x86
-full retail version

My Laptop:
-Dell D820 about 3 years old
-OS is relatively new (~1 month old) installed when I got a new hard drive.

BSOD info:
-Happens when I try to "Sleep" or "Hibernate"
-Screen goes dark but the laptop is still on for about 5-10 mins until it shuts off
-On next reboot, I'm told that there's been a BSOD


In an effort to expedite a response I did three (random)of the crashes. They all point to your File name: netw5v32.sys. Author:Intel Corporation. Production:Intel? Wireless WiFi Link. I would suspect the others do as well. The actual cause is the device taking too long to respond. That is usually a driver issue and they are the easiest to check and repair.

I would download the newest possible driver and install it.

Let us know if the BSOD's continue and if they do upload the DMP files to us

Thanks and good luck

Ken





Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\072110-17752-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82b2cad4?
Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a06000 PsLoadedModuleList = 0x82b4e810
Debug session time: Wed Jul 21 03:57:59.224 2010 (GMT-4)
System Uptime: 0 days 2:27:38.377
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
........
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 89e4fb60, Physical Device Object of the stack
Arg3: 82b2cae0, Functional Device Object of the stack
Arg4: 9c1cb258, The blocked IRP

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys

DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  9c1cb258

DEVICE_OBJECT: 89fc0028

DRIVER_OBJECT: 8a7a1810

IMAGE_NAME:  netw5v32.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c0406d7

MODULE_NAME: netw5v32

FAULTING_MODULE: 93613000 netw5v32

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 82a42054 to 82ae2d10

STACK_TEXT:  
82b2ca94 82a42054 0000009f 00000003 89e4fb60 nt!KeBugCheckEx+0x1e
82b2cb00 82a418e8 82b2cba0 00000000 82b39280 nt!PopCheckIrpWatchdog+0x1f5
82b2cb38 82a7004d 82b47a20 00000000 6f9c15c1 nt!PopCheckForIdleness+0x73
82b2cb7c 82a6fff1 82b2fd20 82b2cca8 00000001 nt!KiProcessTimerDpcTable+0x50
82b2cc68 82a6feae 82b2fd20 82b2cca8 00000000 nt!KiProcessExpiredTimerList+0x101
82b2ccdc 82a6e20e 0008aa21 a1231030 82b39280 nt!KiTimerExpiration+0x25c
82b2cd20 82a6e038 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb
82b2cd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_VRF_IMAGE_netw5v32.sys

BUCKET_ID:  0x9F_VRF_IMAGE_netw5v32.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Jul 2010   #3

Windows 7 Ultimate
 
 

Hi Ken. Wow. Thanks for the prompt response. I've updated to the latest intel wireless drivers for my 3945ABG wireless card. If the intel wireless driver is the real cause of the crash, then would you suspect that my disabling the wireless card will get rid of the BSODs?
My System SpecsSystem Spec
.


22 Jul 2010   #4

Windows 7 Ultimate
 
 
BSOD continues

I have the lastest drivers from Intel. Just uninstalled the network wifi card and updated drivers to the July 2010 release.

Attached is my latest BSOD dump.
My System SpecsSystem Spec
23 Jul 2010   #5

Windows 7 Ultimate
 
 

My BSOD issue still exists whenever I try to sleep or hibernate. I've updated my bios as well as installed the latest intel wifi drivers. Any help would be appreciated. Check out my previous posting with the latest dump.
My System SpecsSystem Spec
23 Jul 2010   #6

Windows 7 x64, Windows XP SP3, Fedora
 
 

Same deal with your latest one.

Code:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul 22 19:42:29.219 2010 (GMT+12)
System Uptime: 0 days 0:16:26.373
*** WARNING: Unable to verify timestamp for netw5v32.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v32.sys
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии 
And yet,
Code:
netw5v32.sys Tue Jun 01 06:58:31 2010
It is fully updated.

Quote   Quote: Originally Posted by hawkz View Post
If the intel wireless driver is the real cause of the crash, then would you suspect that my disabling the wireless card will get rid of the BSODs?
Yes, you may want to try this at some point to be sure that it is the cause.
My System SpecsSystem Spec
Reply

 BSOD when Sleep/Hibernate




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