New
#1
Windows 7 Profile logon failure
I just purchased a Dell laptop and I’m using Windows 7. Since purchasing it I had an IT friend do some windows updates and he set up a profile. Later when I brought the laptop home for the first time I get this message when I turn it on, “the user profile service failed the logon”. It gives me only a button that says “OK”. When I click that it says the user profile cannot be found. Upon start up I have tried clicking the F8 button but it doesn’t do anything. I am not computer savvy at all and I don’t know what to do with this really cool new computer that I can’t use.