BSOD help please

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  1.   My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2


    Pretty straight forward. All of these crashes except one were caused by your xonar sound driver (cmhdav.sys). I would download the newest/ fresh driver you can and re-install it.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\072410-21013-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`0300b000 PsLoadedModuleList = 0xfffff800`03248e50
    Debug session time: Sat Jul 24 06:20:21.969 2010 (GMT-4)
    System Uptime: 0 days 0:31:03.764
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {8, 2, 0, fffff880050183a7}
    
    Unable to load image \SystemRoot\system32\drivers\cmhdav.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for cmhdav.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmhdav.sys
    Probably caused by : cmhdav.sys ( cmhdav+43a7 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000008, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880050183a7, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032b30e0
     0000000000000008 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    cmhdav+43a7
    fffff880`050183a7 ff5008          call    qword ptr [rax+8]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff80000b9c320 -- (.trap 0xfffff80000b9c320)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffff880059911e0
    rdx=fffff8800509f978 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880050183a7 rsp=fffff80000b9c4b0 rbp=0000000000000001
     r8=fffff80000b9c540  r9=11d333b5f0d71141 r10=fffff8000300b000
    r11=fffffa8005a6e608 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cmhdav+0x43a7:
    fffff880`050183a7 ff5008          call    qword ptr [rax+8] ds:00000000`00000008=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff8000307ab69 to fffff8000307b600
    
    STACK_TEXT:  
    fffff800`00b9c1d8 fffff800`0307ab69 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff800`00b9c1e0 fffff800`030797e0 : 00000000`00000000 fffffa80`05995210 fffff800`00b9c390 fffff880`0185a093 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9c320 fffff880`050183a7 : fffff880`01969800 fffff880`0196dd40 fffff880`0196dd40 fffff880`0185a4b9 : nt!KiPageFault+0x260
    fffff800`00b9c4b0 fffff880`01969800 : fffff880`0196dd40 fffff880`0196dd40 fffff880`0185a4b9 00000000`00000000 : cmhdav+0x43a7
    fffff800`00b9c4b8 fffff880`0196dd40 : fffff880`0196dd40 fffff880`0185a4b9 00000000`00000000 fffff880`050165af : tcpip!Ipv6Global
    fffff800`00b9c4c0 fffff880`0196dd40 : fffff880`0185a4b9 00000000`00000000 fffff880`050165af 00000000`00000001 : tcpip!Ipv6Global+0x4540
    fffff800`00b9c4c8 fffff880`0185a4b9 : 00000000`00000000 fffff880`050165af 00000000`00000001 fffff880`018593e3 : tcpip!Ipv6Global+0x4540
    fffff800`00b9c4d0 fffff880`050199a9 : fffff880`059911e0 fffffa80`05a6e660 00000000`00000001 fffff800`0308519a : tcpip!IppCompartmentSetTimeout+0xb9
    fffff800`00b9c540 fffff880`059911e0 : fffffa80`05a6e660 00000000`00000001 fffff800`0308519a 00000000`00000000 : cmhdav+0x59a9
    fffff800`00b9c548 fffffa80`05a6e660 : 00000000`00000001 fffff800`0308519a 00000000`00000000 fffff800`030876a6 : 0xfffff880`059911e0
    fffff800`00b9c550 00000000`00000001 : fffff800`0308519a 00000000`00000000 fffff800`030876a6 fffff800`00b9c600 : 0xfffffa80`05a6e660
    fffff800`00b9c558 fffff800`0308519a : 00000000`00000000 fffff800`030876a6 fffff800`00b9c600 fffffa80`00000000 : 0x1
    fffff800`00b9c560 fffff800`03086a26 : fffffa80`05a6e5c8 00000000`0001d2af 00000000`00000000 00000000`00000000 : nt!KiTimerWaitTest+0x15a
    fffff800`00b9c5e0 fffff800`0308757e : 00000004`56e3dc1d fffff800`00b9cc58 00000000`0001d2af fffff800`031f9868 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9cc30 fffff800`03086d97 : 00000001`9f1c66c1 00000001`0001d2af 00000001`9f1c6677 00000000`000000af : nt!KiTimerExpiration+0x1be
    fffff800`00b9ccd0 fffff800`03083dfa : fffff800`031f5e80 fffff800`03203c40 00000000`00000000 fffff880`0440652c : nt!KiRetireDpcList+0x277
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    cmhdav+43a7
    fffff880`050183a7 ff5008          call    qword ptr [rax+8]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  cmhdav+43a7
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: cmhdav
    
    IMAGE_NAME:  cmhdav.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4adc2d51
    
    FAILURE_BUCKET_ID:  X64_0xD1_cmhdav+43a7
    
    BUCKET_ID:  X64_0xD1_cmhdav+43a7
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 30
    windows 7
    Thread Starter
       #3

    the latest drivers are installed, i evan took the card out uninstalled the drivers and went back to on board sound and i was still getiing crashes
      My Computer


  4. Posts : 30
    windows 7
    Thread Starter
       #4

    just had another crash now and the system was on idle

    the file says
    icrosoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\072410-18969-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: *** Invalid ***
    ****************************************************************************
    * Symbol loading may be unreliable without a symbol search path. *
    * Use .symfix to have the debugger choose a symbol path. *
    * After setting your symbol path, use .reload to refresh symbol locations. *
    ****************************************************************************
    Executable search path is:
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`03010000 PsLoadedModuleList = 0xfffff800`0324de50
    Debug session time: Sat Jul 24 12:22:32.287 2010 (UTC + 1:00)
    System Uptime: 0 days 1:01:29.082
    *********************************************************************
    * Symbols can not be loaded because symbol path is not initialized. *
    * *
    * The Symbol Path can be set by: *
    * using the _NT_SYMBOL_PATH environment variable. *
    * using the -y <symbol_path> argument when starting the debugger. *
    * using .sympath and .sympath+ *
    *********************************************************************
    Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1E, {0, 0, 0, 0}

    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.

    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    *************************************************************************
    *** ***
    *** ***
    *** Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: nt!_KPRCB ***
    *** ***
    *************************************************************************
    Probably caused by : ntoskrnl.exe ( nt+705d0 )

    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Could you please upload the dmp file for us?

    https://www.sevenforums.com/tutorials...en-forums.html
      My Computer


  6. Posts : 30
    windows 7
    Thread Starter
       #6

    just botted in to safe mode unilstalled re booted and re installed the sound card driver so i shall see what happens
      My Computer


  7. Posts : 30
    windows 7
    Thread Starter
       #7

    here is the most recent dump 12:23 to day
      My Computer


  8. Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       #8

    It's again point to the audio drivers, this time is portcls.sys. You have mentioned that you've update the driver, we will wait for next BSODs.
    During the meantime, please remove any Virtual CD program such as Deamon tool or Alcohol 120%, they use sptd.sys, which I found in the loaded driver, well known for causing BSODs
    Use this tool to remove sptd.sys: DuplexSecure - Downloads

    Please update these drivers:
    Code:
    fffff880`01652000 fffff880`01659000   speedfan speedfan.sys Sun Sep 24 20:26:48 2006 (45168798) Speedfan
    fffff880`0102a000 fffff880`01045000   jraid    jraid.sys    Tue Nov 04 09:20:09 2008 (490FB159) JMicron RAID Driver
    fffff880`0809e000 fffff880`080a7000   gdrv     gdrv.sys     Sat Dec 06 07:57:14 2008 (4939CDEA) Update it or uninstall it, it is a component of Dynamic Energy Saver Advanced (not good to use while u overclock sth).
    In looking through your drivers, I see that you have AVG anti virus installed. AVG is known to cause BSOD, on some systems. I suggest that you uninstall it while trouble shooting using the uninstall tool > Info > Tool (32bit) - Tool (64 bit). If you have AVG Identity Protection installed, uninstall it also >Info > Tool. I recommend that you install MSE and make sure Windows Firewall is turned on.

    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.532\072410-18969-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
    Machine Name:
    Kernel base = 0xfffff800`03010000 PsLoadedModuleList = 0xfffff800`0324de50
    Debug session time: Sat Jul 24 18:22:32.287 2010 (UTC + 7:00)
    System Uptime: 0 days 1:01:29.082
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    Probably caused by : portcls.sys ( portcls!CServiceGroup::ServiceDpc+59 )
    
    Followup: MachineOwner
    ---------
    Regard,

    Tuan
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    If he is both running a raid with an old driver and is overclocking it is no wonder he keeps crashing.

    jraid.sys fffff880`0102a000 fffff880`01045000 0x0001b000 0x490fb159 11/3/2008 22:20:09
      My Computer


  10. Posts : 30
    windows 7
    Thread Starter
       #10

    thanks for all your help guys, ttran i shall get cracking on what you have said to do
      My Computer


 
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