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Windows 7: Lenovo T510 - Daily BSOD mess


25 Jul 2010   #1

Windows 7 64-bit
 
 
Lenovo T510 - Daily BSOD mess

I have a Lenovo T510 (purchased 5/8/10), running the factory-installed Windows 7 64-bit OS, with all hardware and software drivers/patches up to date. Yet I continue to receive intermittent, unpredictable BSOD's -- about daily, sometimes more. I'm posting this crash dump in hopes of definitively nailing down the cause. This crash came just 4 minutes after the previous BSOD.

System: Lenovo T510-4313CTO (i.e., configured to order)
OS: Windows 7 64-bit Ultimate; all drivers up to date from Lenovo.
CPU: Core i7-620
Memory: 8GB (4x4GB G.Skill memory; test and passed the Thinkvantage Tools memory test)
Video: Nvidia NVS 3100M

My System SpecsSystem Spec
.

25 Jul 2010   #2

Microsoft Window 7 Professional 32 bit
 
 

Stop code 124 is usually hardware related. Please read this article to know what it is and what to try:
Stop 0x124 - what it means and what to try

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.277\072410-15334-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`0304f000 PsLoadedModuleList = 0xfffff800`0328ce50
Debug session time: Sat Jul 24 16:10:51.628 2010 (UTC + 7:00)
System Uptime: 0 days 0:02:45.173
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8009e02028, b2000000, 30005}

Probably caused by : hardware

Followup: MachineOwner
---------
My System SpecsSystem Spec
25 Jul 2010   #3

64-bit Windows 8.1 Pro
 
 

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try


Code:
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8009e02028, b2000000, 30005}

Probably caused by : hardware

Followup: MachineOwner
---------
The following drivers are outdated and should be updated

Code:
fffff880`01a0b000 fffff880`01a12000  smiifx64.sys Mon May 12 05:01:13 2008 (48280759) SMI Driver for Lenovo system 
fffff880`040b9000 fffff880`040bf000  Tppwr64v.sys Wed Oct 18 04:40:21 2006 (4535E875) ThinkPad Pwr Mgmt Port -
My System SpecsSystem Spec
.


25 Jul 2010   #4

win7 ultimate / virtual box
 
 

this shows as WHEA_UNCORRECTABLE_ERROR (124) which is a hardware error, I suggest firstly get the latest drivers for your system and these show in the crash dump on your system as
Quote:
mdmxsdk.sys fffff880`03bb1000 fffff880`03bb5280 0x00004280 0x449716be 19/06/2006 22:27:26
Tppwr64v.sys fffff880`040b9000 fffff880`040bf000 0x00006000 0x4535e875 18/10/2006 09:40:21
smiifx64.sys fffff880`01a0b000 fffff880`01a12000 0x00007000 0x48280759 12/05/2008 10:01:13
XAudio64.sys fffff880`0937f000 fffff880`09387000 0x00008000 0x49f89a93 29/04/2009 19:21:07
the ones from 2006 pre-date windows 7 release even development so i suggest you really need to update or unninstall/disable them

mdmxsdk.sys - Conexant Modem Diagnostic Interface DRIVER
Tppwr64v.sys is the ThinkPad Pwr Mgmt Port and can be found at Driver Reference*
smiifx64.sys is the SMI Driver for Lenovo system found at Driver Reference*
xaudio64.sys is your Conexant Modem Audio

also please tell us what antivirus and or third party firewall you are using ?

do you have the latest bios for your laptop ?

*driver links compliments to Usasma.
My System SpecsSystem Spec
25 Jul 2010   #5

Windows 7 64-bit
 
 
ickymay: Thank you for the fast and helpful response

ickymay, thank you for your quick response.

Quote   Quote: Originally Posted by ickymay View Post
this shows as WHEA_UNCORRECTABLE_ERROR (124) which is a hardware error, I suggest firstly get the latest drivers for your system
I did that already; both through Lenovo and Microsoft.

Quote   Quote: Originally Posted by ickymay View Post
also please tell us what antivirus and or third party firewall you are using ?
This time around I didn't install anti-virus or a firewall (other than the OS-based one), though I am behind a hardware firewall. Note that this problem occurred with the original system image, shipped from Lenovo in May. So a few weeks ago I restored the hard drive (from the recovery partition) to if that might help. Still, the problem continues. From what you've posted, I can now see why.

Quote   Quote: Originally Posted by ickymay View Post
do you have the latest bios for your laptop ?
Yes. I've gone to the ThinkVantage updater built into the system and made sure that I have the latest hardware and software updates (as noted in my original post).

It seems from what you've posted that at least those four drivers are seriously out of date -- 2006 to 2008! -- and not Windows 7 compliant, even though they were install on my system through Lenovo!! I'm very disappointed in Lenovo for pushing such out-of-date drivers to my system. That means there are many thousands of owners with T410/T510 series systems that are also getting the same bad updates.

Thank you, again, for your quick response!
My System SpecsSystem Spec
25 Jul 2010   #6

Windows 7 64-bit
 
 
Tews: thank you for the reply

Quote   Quote: Originally Posted by Tews View Post
The following drivers are outdated and should be updated
Code:
fffff880`01a0b000 fffff880`01a12000  smiifx64.sys Mon May 12 05:01:13 2008 (48280759) SMI Driver for Lenovo system 
fffff880`040b9000 fffff880`040bf000  Tppwr64v.sys Wed Oct 18 04:40:21 2006 (4535E875) ThinkPad Pwr Mgmt Port -
Thank you for posting this. From your post and ickymay's reply, I now see that the "updates" that Lenovo is sending out are not up to date at all. It's really frustrating to have the system updater say that there are "no available updates" and yet in reality the drivers on my system are completely out of date.

I can only wonder how many thousand of other Lenovo T410/T510 owners are running Windows 7 and facing this same driver mess but don't know why.
My System SpecsSystem Spec
25 Jul 2010   #7

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by ttran View Post
Stop code 124 is usually hardware related.
ttran, thank you for the fast response. As you can see from the two other replies, it looks like my system has horribly out of date drivers.
My System SpecsSystem Spec
25 Jul 2010   #8

Windows 7
 
 

Welcome to the world of Lenovo. They do this across the board. When I origianlly complained about systems shipping out with bios versions at least 5 versions behind current, and about BSOD's right out of the box, I was told "no sense in beating a dead horse."

Nice, makes me glad my personal equipment isn't any of their products.
My System SpecsSystem Spec
25 Jul 2010   #9

Windows 7 64-bit
 
 
Question on driver dates and troubleshooting

ickymay ,

I hope this thread is still open for questions. I did some research on my system and I have a question about what you wrote about these drivers (found in my BSOD dump file):
Quote   Quote: Originally Posted by ickymay View Post
mdmxsdk.sys fffff880`03bb1000 fffff880`03bb5280 0x00004280 0x449716be 19/06/2006 22:27:26
Tppwr64v.sys fffff880`040b9000 fffff880`040bf000 0x00006000 0x4535e875 18/10/2006 09:40:21
smiifx64.sys fffff880`01a0b000 fffff880`01a12000 0x00007000 0x48280759 12/05/2008 10:01:13
XAudio64.sys fffff880`0937f000 fffff880`09387000 0x00008000 0x49f89a93 29/04/2009 19:21:07
First, I found those on my system and the dates indicated above are the dates for their "digital signature". I don't know if that's necessarily their release dates.

Second, is there an easy way to disable those specific drivers in hopes of narrowing it down? Are any of those four critical to system operations? Obviously I don't want to render my system un-bootable :-)


Thanks!
My System SpecsSystem Spec
25 Jul 2010   #10

Windows 7 64-bit
 
 

Quote   Quote: Originally Posted by jmwiles3 View Post
Welcome to the world of Lenovo. They do this across the board. When I origianlly complained about systems shipping out with bios versions at least 5 versions behind current, and about BSOD's right out of the box, I was told "no sense in beating a dead horse."
Quote   Quote: Originally Posted by jmwiles3 View Post
Nice, makes me glad my personal equipment isn't any of their products.
Google T510 or T410 and "blue screen" or BSOD. I'm one of many. I used to be a huge Thinkpad advocate; recommending them and even buying them for friends for school. But if this continues, Lenovo will ZOOM right past Dell to the top of my personal Do Not Buy list. I will also weigh my legal options, as I'm unwilling to just let this be a $2,000 mistake.

One more thing: The system has an Nvidia NVS3100 video card. Get this: it's not compatible with HDMI-based monitors such as my two gorgeous LG246WP LCDs! Nvidia apparently knows about the 59Hz HDMI timing bug and simply will not fix it.
My System SpecsSystem Spec
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 Lenovo T510 - Daily BSOD mess




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