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Windows 7: 0x8000000000000002 BSOD Errors - Need help urgent.


25 Jul 2010   #1

Windows 7 x64 OEM Build 7600
 
 
0x8000000000000002 BSOD Errors - Need help urgent.

I seriously need some help here. I've been playing games that has gameguard for some time and it crashes with BSOD. I've tried switching my memory to another dual-channel lane but my computer won't start up when I do that. How could I fix that? + Can anyone teach me how to use memtest and which memtest to use?

P.S; I did not overclock my computer.

This is the BSOD report I got from the Event Viewer ;

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 14/7/2010 10:57:24 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Bernard-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-07-14T14:57:24.900423500Z" />
<EventRecordID>59357</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Bernard-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">30</Data>
<Data Name="BugcheckParameter1">0xffffffffc0000047</Data>
<Data Name="BugcheckParameter2">0xfffff80002eafef8</Data>
<Data Name="BugcheckParameter3">0xfffffa80065fea10</Data>
<Data Name="BugcheckParameter4">0x1b</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Any help would be appreciated. Sorry for the inconvenience!


My System SpecsSystem Spec
.

25 Jul 2010   #2

Windows 7 Professional x64
 
 

To use Memtest, download the .zip folder with the ISO here: Memtest86+ - Advanced Memory Diagnostic Tool

Burn the ISO to a CD using ISO Recorder, the built-in Windows Image Burner, ImgBurn, or another burning program. Do not copy it to the disc and burn it, be sure to use a image burning utility.

That is the hard part. Next, boot from the CD and leave it running until it either displays errors, or completes 5 passes or overnight.
My System SpecsSystem Spec
25 Jul 2010   #3

Windows 7 x64 OEM Build 7600
 
 

Alright, I will try it out overnight when I sleep. I'll report to you tomorrow about the passes or failures.
My System SpecsSystem Spec
.


25 Jul 2010   #4

Windows 7 x64 OEM Build 7600
 
 

I have tried using memtest overnight. I passed 9 times without any errors. What should I do about the slotting of memory into another slot and the BSOD?

I can slot the 2 RAMs in one same channel but when I slot both to another channel, my computer wouldn't start up.

What's the cause of my BSOD? I have attached a minidump and my dxdiag information.

Is Windows 7 . . .
- x86 (32-bit) or x64 ?
x64

- the original installed OS on the system?
Windows 7

- an OEM or full retail version?
Full Retail

- What is the age of system (hardware)?
4 months

- What is the age of OS installation
3 months(Re-installed once)
My System SpecsSystem Spec
26 Jul 2010   #5

Windows 7 x64 OEM Build 7600
 
 

Ummm.. Anyone helping my BSOD issue?
My System SpecsSystem Spec
27 Jul 2010   #6

Windows 7 x64 OEM Build 7600
 
 

Bump.
My System SpecsSystem Spec
28 Jul 2010   #7

Microsoft Window 7 Professional 32 bit
 
 

The dump files blame danew.sys - most likely a component of your NewDeathAdder Mouse
Please:
- download a fresh copy from the NewDeathAdder website (?Razer)
- uninstall the current version from your system
- install the freshly downloaded version
- monitor for further BSOD's

Please remove Virtual CD program such as Deamon tool or Alcohol 120%, it use sptd.sys, notorious for causing BSOD and actually appear in the crash dump. Use this tool to remove sptd.sys
DuplexSecure - Downloads

BUGCHECK SUMMARY:
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.446\071410-20888-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e11000 PsLoadedModuleList = 0xfffff800`0304ee50
Debug session time: Wed Jul 14 21:46:59.520 2010 (UTC + 7:00)
System Uptime: 0 days 5:00:17.941
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000047, fffff80002eafef8, fffffa80065fea10, 1b}

Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for danew.sys
*** ERROR: Module load completed but symbols could not be loaded for danew.sys
Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : danew.sys ( danew+6da )

Followup: MachineOwner
---------
Let us know if you need help

Tuan
My System SpecsSystem Spec
28 Jul 2010   #8

Windows 7 x64 OEM Build 7600
 
 

I have done the steps you called me to do so. If there's any BSODs after that, I will report immediately. Thanks for your help.
My System SpecsSystem Spec
28 Jul 2010   #9

Windows 7 Professional x64
 
 

Sounds good, keep us posted!
My System SpecsSystem Spec
28 Jul 2010   #10

64-bit Windows 8.1 Pro
 
 

Be sure to keep us posted..
My System SpecsSystem Spec
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 0x8000000000000002 BSOD Errors - Need help urgent.




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