Please help- Blue screen crash on brand new computer

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  1. Posts : 28
    windows 7 ultimate 32 bit
       #1

    Please help- Blue screen crash on brand new computer


    I have had my computer up and running for a wekk and i keep getting these crashes, this is the following report of them -


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 34
    BCP1: 00050830
    BCP2: 8E17F870
    BCP3: 8E17F450
    BCP4: 82E88D2E
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    I have ran Memtest86+ and no errors where found

    also when you respond than you try to simplify it? I am not a girl who easily understand all the technical stuff.
      My Computer


  2. Posts : 28
    windows 7 ultimate 32 bit
    Thread Starter
       #2

    bumping cause i really need help
      My Computer


  3. Posts : 11,840
    64-bit Windows 8.1 Pro
       #3

    Ok... First we will need the crash files....(.dmp) .. they are located in c:/windows/minidump ... you will need to zip them up, then attach them (use the paperclip icon) to your next post... we'll go from there..
      My Computer


  4. Posts : 28
    windows 7 ultimate 32 bit
    Thread Starter
       #4

    can you tell me how i can get access to them? i know where to find them just says i am not allowed access to them
      My Computer


  5. Posts : 11,840
    64-bit Windows 8.1 Pro
       #5

    You will need to take ownership of them... follow this easy tutorial to do this... Adds Take Ownership Shortcut when Right Click on File, Folder or Drive... Once you have followed the tutorial, all you will have to do is right click on the file and select take ownership... then you will be able to zip them up...

    Take Ownership Shortcut
      My Computer


  6. Posts : 28
    windows 7 ultimate 32 bit
    Thread Starter
       #6

    i did that, tooik ownership but it still won't let me upload
      My Computer


  7. Posts : 11,840
    64-bit Windows 8.1 Pro
       #7

    Copy the files to your desktop..right click on the flle .. select send to ... select Compressed (zipped folder) ... this will copy them as a zip file that you can then attach to your next post...
      My Computer


  8. Posts : 28
    windows 7 ultimate 32 bit
    Thread Starter
       #8

    Attachment 88170


    i think that is it. I apologise for my lack of knowledge in all this all I know is I am a gamer girl that wants to get her game on but the BSOD are stressing me out lol thank you very much for being patient with me
      My Computer


  9. Posts : 11,840
    64-bit Windows 8.1 Pro
       #9

    Thats what we're here for...Looking at them now... may take a few minutes ... everyone starts out sometime...
      My Computer


  10. Posts : 28
    windows 7 ultimate 32 bit
    Thread Starter
       #10

    Tews said:
    Thats what we're here for...Looking at them now... may take a few minutes ... everyone starts out sometime...
    still i really appreciate it =D
      My Computer


 
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